The DVDFab Office will be closed for a few days (10.01~10.07) to celebrate the National Day holidays. This may cause some delays if you have an outstanding support ticket during this time, however, automated functions like purchases and the forum are still running.
Thanks for your understanding and patience and will get back to you after the holidays.
Please use other blu-rays to see if this is a universal problem, or just for this one movie?
also posting your entire log files here would be very helpful. Please find that
on Win7 C:\Users\User Name\My Documents\DVDFab\Log
on Vista C:\Users\User Name\Documents\DVDFab\Log
on XP C:\Documents and Settings\User Name\My Documents\DVDFab\Log
there are three text files, please post in attachment. We will check where the problem is. Thanks.
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