Tried everything but can't rip movie

[micahbai]

The movie in question is "Narnia: Voyage of the Dawn Treader" Blu-ray
I've tried to access it using:
DVDFab 8.2.2.8, DVDFab 9.0.2.8 and DVDFab Passkey 8.0.9.2
all fail.
PowerDVD 11 fails but PowerDVD 12 ultra does not and plays fine. It also plays fine on my PS3.
When trying to open on DVDFab 8 and 9:
"Failed to open F:\[CHRONICLES_OF_NARNIA]. Please check if it's playable."

My blu-ray drive is liteon iHOS104 and I've used their smartpack to make sure the firmware is updated (it is).

Most other software makers can't open or rip this either but one other one could.

I contacted DVDFab customer support but just got a few simple troubleshooting tips that didn't help (like scanning the disc for errors, clean the disc, etc.).

[glenns]

Post your internal log for the failed attempts so we can look for errors etc.Are you using bit defender by any chance?
is your A/V Codec for H.264 set to "Intel Quick Sync" if so Change to Cuda

[micahbai]

Thanks for the reply. Not using bit defender, just Microsoft Security Essentials.

The A/V codec was already set to Cuda.

Internal Log:

DVDFab 9.0.2.8 (2013/03/10 21:03:48)

0m 00.01s: Start preload dll...
0m 00.05s: Load dll successful.
0m 00.06s: Start load fabplay dll...
0m 00.12s: Load fabplay dll successful.
0m 00.12s: Windows os type is: 13.
0m 00.12s: Transfer settings successful.
0m 00.28s: GPUAccelerate: 12351
0m 00.28s: CUDA cap: 1
0m 00.29s: Support coreavc decode: 0
0m 00.29s: Graphics info: NVIDIA GeForce GTX 560 Ti : 4.20 : 2.1
0m 00.29s: Qt Translator file load success
0m 00.33s: Start get sys number.
0m 00.33s: Serial number is: [...]
0m 00.33s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
0m 00.33s: Version is: 9028
0m 00.33s: Product is: 2
0m 00.34s: Connect type is: 0
0m 01.20s: Times of connecting error is: 0
0m 01.20s: Parse string is: 2:1383235648
0m 01.21s: Parse string is: 20:1386217058
0m 01.21s: Parse string is: 1:21
0m 01.21s: Parse string is: OV:9028
0m 01.22s: Parse string is: BV:9027
0m 01.22s: Parse string is: S:dfccf5c838cadb7057282bc24c12a78b
0m 01.33s: End check info.
0m 01.33s: Load config successful.
0m 01.50s: Profile Manager :: Begin Load Profile
0m 01.50s: Init profile data driver sucessful.
0m 01.50s: Init GPU settings sucessful.
0m 01.50s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
0m 01.50s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 07.19s: Begin init preview play engine.
0m 07.20s: Init DirectShow engine successful.
0m 07.35s: Init burn engine successful.
0m 07.53s: opening drive F
0m 07.53s: opened i/o
0m 07.53s: got media type 15
0m 10.30s: Profile Manager :: End Load Profile
0m 11.29s: got max lba 20891967
0m 12.72s: got disc type 20
0m 12.72s: type Blu-ray BDMV
0m 12.73s: volume label CHRONICLES_OF_NARNIA
0m 12.74s: opening drive F
0m 12.74s: opened i/o
0m 12.75s: got media type 15
0m 13.25s: got max lba 20891967
0m 14.66s: got disc type 20
0m 14.67s: type Blu-ray BDMV
0m 14.67s: volume label CHRONICLES_OF_NARNIA
0m 14.68s: opening drive G
0m 14.69s: opened i/o
0m 14.70s: failed to detect media type: sensekey 00 asc 00 acsq 00
0m 14.71s: got max lba 0
0m 14.72s: opening drive H
0m 14.72s: opened i/o
0m 14.72s: failed to detect media type: sensekey 00 asc 00 acsq 00
0m 14.72s: got max lba 0
0m 14.77s: internal path F:/BDMV/
0m 15.83s: aacs 1 bd+ 1
0m 16.21s: got bdmv
0m 16.22s: Vendor: ATAPI
0m 16.22s: Product: iHOS104
0m 16.22s: Revision: WL0G
0m 16.23s: Vendor specific: 2011/08/02 14:18
0m 16.23s: AACS version: 1
0m 16.23s: Number of concurrent AGIDs: 3
0m 16.23s: Supports bus encryption: NO
0m 16.24s: Supports binding nonce generation: NO
0m 16.24s: Supports Hybrid discs: NO
0m 16.24s: got agid 0
0m 17.32s: sent host cert chal
0m 17.32s: got drive cert chal
0m 17.32s: BEC 0
0m 17.33s: DRIVE_VENDOR 0x0128
0m 19.00s: got drive key
0m 19.00s: got host key signature
0m 19.01s: verified drive signature
0m 19.01s: verified host signature
0m 20.93s: sent host signature and key point
0m 20.93s: got bus key
0m 22.98s: got agid 0
0m 24.05s: sent host cert chal
0m 24.05s: got drive cert chal
0m 24.06s: BEC 0
0m 24.06s: DRIVE_VENDOR 0x0128
0m 25.75s: got drive key
0m 25.75s: got host key signature
0m 25.76s: verified drive signature
0m 25.76s: verified host signature
0m 27.64s: sent host signature and key point
0m 27.65s: got bus key
0m 27.65s: got volume id
0m 27.65s: got volume id mac
0m 27.66s: volume id is correct
0m 27.66s: got vid
0m 27.75s: blu-ray 6CFDBC8EA3FD22B16A4EF6DFAFB20F4D014D0B06
0m 28.43s: cert BEE=0x80 same
0m 29.87s: D 4AEEBE27
0m 37.15s: bt R:8
0m 37.16s: failed to open 0

[bluwolf]

In case another set of logs helps with same issue, logs are from 9.0.3.1.

Also have issue on 8.2.2.8.


DVDFab 9.0.3.1 (2013/03/21 20:50:46)

0m 00.01s: Start preload dll...
0m 00.04s: Load dll successful.
0m 00.04s: Start load fabplay dll...
0m 00.07s: Load fabplay dll successful.
0m 00.07s: Windows os type is: 13.
0m 00.07s: Transfer settings successful.
0m 00.34s: GPUAccelerate: 16839
0m 00.34s: CUDA cap: 0
0m 00.34s: Support coreavc decode: 1
0m 00.34s: Graphics info: AMD Radeon HD 6800 Series : :
0m 00.34s: Qt Translator file load success
0m 00.37s: Start get sys number.
0m 00.37s: Serial number is:[ - ]
0m 00.37s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
0m 00.37s: Version is: 9031
0m 00.37s: Product is: 2
0m 00.37s: Connect type is: 0
0m 01.46s: Times of connecting error is: 0
0m 01.46s: Parse string is: 2:8260762964
0m 01.46s: Parse string is: 11:8260762964
0m 01.46s: Parse string is: 20:8260762964
0m 01.46s: Parse string is: 50:8260762964
0m 01.46s: Parse string is: 80:8260762964
0m 01.46s: Parse string is: 21:8260762964
0m 01.46s: Parse string is: 22:8260762964
0m 01.48s: Parse string is: 60:8260762964
0m 01.48s: Parse string is: OV:9028
0m 01.48s: Parse string is: BV:9031
0m 01.48s: Parse string is: S:6a4bb4b1be8bc1dcb984c74e6ea4dcfe
0m 01.91s: End check info.
0m 01.91s: Load config successful.
0m 02.05s: Profile Manager :: Begin Load Profile
0m 02.07s: Init profile data driver sucessful.
0m 02.07s: Init GPU settings sucessful.
0m 02.07s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
0m 02.07s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 07.16s: Profile Manager :: End Load Profile
0m 09.79s: Begin init preview play engine.
0m 10.40s: Init internal engine successful.
0m 10.51s: Init burn engine successful.
0m 10.65s: opening drive D
0m 10.65s: opened i/o
0m 10.65s: got media type 15
0m 13.41s: got max lba 20336639
0m 14.51s: got disc type 20
0m 14.51s: type Blu-ray BDMV
0m 14.51s: volume label CHRONICLES_OF_NARNIA
0m 14.54s: internal path D:/BDMV/
0m 14.96s: aacs 1 bd+ 1
0m 15.18s: got bdmv
0m 15.19s: Vendor: HL-DT-ST
0m 15.19s: Product: BD-RE WH10LS30
0m 15.19s: Revision: 1.00
0m 15.19s: Vendor specific:
0m 15.19s: AACS version: 1
0m 15.19s: Number of concurrent AGIDs: 1
0m 15.19s: Supports bus encryption: NO
0m 15.19s: Supports binding nonce generation: YES
0m 15.19s: Supports Hybrid discs: NO
0m 15.19s: got agid 0
0m 15.21s: sent host cert chal
0m 15.21s: got drive cert chal
0m 15.21s: BEC 0
0m 15.21s: DRIVE_VENDOR 0x0116
0m 15.25s: got drive key
0m 15.25s: got host key signature
0m 15.25s: verified drive signature
0m 15.25s: verified host signature
0m 15.28s: sent host signature and key point
0m 15.28s: got bus key
0m 15.30s: got agid 0
0m 15.31s: sent host cert chal
0m 15.32s: got drive cert chal
0m 15.32s: BEC 0
0m 15.32s: DRIVE_VENDOR 0x0116
0m 15.35s: got drive key
0m 15.35s: got host key signature
0m 15.35s: verified drive signature
0m 15.35s: verified host signature
0m 15.39s: sent host signature and key point
0m 15.39s: got bus key
0m 15.39s: got volume id
0m 15.39s: got volume id mac
0m 15.39s: volume id is correct
0m 15.39s: got vid
0m 15.51s: blu-ray 6CFDBC8EA3FD22B16A4EF6DFAFB20F4D014D0B06
0m 16.03s: cert BEE=0x80 same
0m 17.24s: D 4AEEBE27
0m 22.23s: bt R:8
0m 22.23s: failed to open 0

[glenns]

I have the US 3d version and had no trouble with it.Are you using the Europe
version?

[glenns]

After reading your logs the first log:
0m 16.23s: Supports bus encryption: NO
0m 16.24s: Supports binding nonce generation: NO

Your second log:
0m 15.19s: Supports bus encryption: NO
0m 15.19s: Supports binding nonce generation: YES

I seem to remember you can't make some kinds of blu rays with a drive that doesn't support bus encryption and binding nonce generation I point this out for the Fab developers to look at to see if my memory is correct here.

[glenns]

0m 15.19s: Product: BD-RE WH10LS30
0m 15.19s: Revision: 1.00
Check this drive i believe their is a update for it.

[dcc1048]

9.0.2.8

I just updated to this newest version, but haven't tried yet. It is very different looking. Other than setting the write burn speed, are there any other changes needed in order to use? I now have 3 versions loaded, so I can still revert to my version 8.2.2.8QT if need be, but I guess they aren't going to update the 8 version any longer... now that they have version 9 up and running....

Probably just have to try it and see....

[glenns]

If making 3d movies make sure the burn engine is set to Fab burning engine in software settings for blu rays.

Is this disk a US disk or Europe disk? Where did you buy it?

You should be able to open the disk no matter what Fab settings are set to unless the copy protection is new to Fab but this disks copy protection is already broken if it's the US version that came out some time ago.

[bluwolf]

After reading your logs the first log:
0m 16.23s: Supports bus encryption: NO
0m 16.24s: Supports binding nonce generation: NO

Your second log:
0m 15.19s: Supports bus encryption: NO
0m 15.19s: Supports binding nonce generation: YES

I seem to remember you can't make some kinds of blu rays with a drive that doesn't support bus encryption and binding nonce generation I point this out for the Fab developers to look at to see if my memory is correct here.

The second logs were mine. Similar issue, different user/system. Seems like my only option is to upgrade my drive.

Is there a recommended drive for better DVDfab success?

[glenns]

Don't go upgrading your drive just yet i posted information for developers to look at not you based on my memory.Now that I had more of a chance to think about it i believe it was a protected disk that couldn't be made and that's a disk to get around Cinavia in the PlayStation that had older software and I don't think it matters here.

This may be a server issue that Fab has to update.Their are now 3 people that can't open this disk another one is in the decryption updates so wait awhile and see if fab updates its server.

I had no trouble with the 3d US disk but that was made with older fab versions a while ago.I ask you if your disk is a disk meant for Europe as it may contain different copy protection than the US version or if this movie is re released it could have a different copy protection.One user reported his copy still has a accs copy protection on it so this is a good sign their needs to be a server update for this disk.

[bluwolf]

Oh, okay. Thanks for the assistance.

It's a US version. Haven't had Cinavia/PS3 issues in a while as I rip to drive for a set top box player.