Will not open Tourist Trap

[beo111]

Hello all. I have purchased a brand new USA retail disc of the Movie "Tourist Trap". It will not load even with the new Fab 9.1.4.5. I previously used v9.1.4.2. and a message popped up and said "Update to new version to open this disc". I updated to v9.1.4.5. and it still won't open. I've had this happen to me several times before but never posted anything about it until now. The movie company is "Full Moon Pictures" on back of the blu-ray and they produce cheap low budget horror movies so this is not a major company.

Here is the logs. Hope someone can help!

DVDFab 9.1.4.5 (2014/05/17 13:56:53)

0m 00.03s: Init Public log : enabled.
0m 00.03s: Init Private log : finish.
0m 00.03s: App info: 2014-5-14
0m 00.04s: App info: 9.1.4.5 9145 Official
0m 00.04s: Init CrashReportSettings : enabled.
0m 00.04s: Init DVDInfo_Log : enabled.
0m 00.04s: Init Qt_Log : disabled.
0m 00.18s: Profile Manager :: Begin Load Profile
0m 00.18s: Qt Translator file load success
0m 00.18s: App info: client type 2.
0m 00.20s: Fabplay load: preload successful.
0m 00.28s: Fabplay load: Load successful.
0m 00.29s: Init process: Transfer settings successful.
0m 00.29s: info: fabcheck logpath= C:/Users/Beo/Documents/DVDFab9/Log/
0m 00.31s: fab_check_gpu is running ...
0m 00.53s: fab_check_gpu run successful
0m 00.53s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 4
0m 00.53s: GPU check: GPUAccelerate-7
0m 00.53s: GPU check: GPUAccelerate setting-0, 0
0m 00.53s: GPU check: CUDA cap-0
0m 00.53s: GPU check: Support coreavc decode-0
0m 00.53s: GPU check: Lighting shrink status-0, 0
0m 00.53s: GPU check: Graphics info 1: AMD Radeon HD 6530D : :
0m 00.54s: Init process: Load config failed.
0m 00.54s: Init process: Windows os type is 64bit System Windows 7.
0m 00.54s: Init process: command line in is
0m 00.62s: Reg check: Parse string: ( 1:0 )( 2:0 )( 20:0 )( 21:0 )( 22:0 )( OV:9145 )( BV:9143 )
0m 00.62s: Reg check: Option check status-Local
0m 00.62s: Reg check: ( HD Decrypter:1:1 )-( DVD to DVD (Gold):1:1 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:1 )-( File to DVD:1:1 )-( File to Blu-ray:1:1 )-( File Mover:1:1 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:1 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
0m 00.62s: App info: language type ENU.
0m 00.62s: Reg check: Start get sys number.
0m 00.62s: Init process: Init GPU settings successful.
0m 00.62s: Reg check: Serial number is: f8-0f-41-34-32-45
0m 00.62s: Reg check: Connect type is: 1
0m 00.84s: Init preview: Begin init preview play engine.
0m 00.84s: Init preview: Begin init preview play engine(XBMC).
0m 01.03s: Reg check: Times of connecting error is: 0
0m 01.03s: Reg check: Parse string: ( BV:9143
0m 01.03s: Reg check: Option check status-NewWork
0m 01.57s: Init preview: Init internal engine successful.
0m 02.82s: Burn engine: start init.
0m 02.95s: Burn engine: engine type-0.
0m 02.95s: Burn engine: writer count 2.
0m 02.96s: Burn engine: 0- D:\ [HL-DT-ST DVDRAM GH70N UGA0 (Scsi)].
0m 02.96s: Burn engine: 1- E:\ [TSSTcorp BDDVDW SE-506BB TS00 (Usb)].
0m 02.96s: Burn engine: end init.
0m 03.40s: Profile Manager :: End Load Profile
0m 04.34s: Init process: Init setting page successful.
0m 04.35s: QtLog Mode = false
0m 04.35s: Show ProductsInfo Dlg 2
2m 23.18s: Show UI Step 2
2m 23.74s: Show UI Step 3
2m 23.74s: Start show MainUI.
2m 23.74s: UI manager: switch to Copy mode.
2m 24.39s: allow_test : false
2m 24.39s: fab_app_path : C:/Program Files (x86)/dvdfab 9/
2m 24.39s: fab_app_name : DVDFab.exe
2m 24.39s: fab_client_type : 2
2m 24.40s: product_name : DVDFab
2m 24.40s: test_url : http://www.dvdfab.cn
2m 24.40s: down_url : http://www.dvdfab.cn/download.htm?ver=9
2m 24.40s: current_version_type : Official
2m 24.40s: update_temp_path : C:/Users/Beo/Documents/DVDFab9/Temp/updateTemp/
2m 24.40s: current_version : 9145
2m 24.40s: language_name : ENU
2m 24.40s: qm_file : C:/Program Files (x86)/dvdfab 9/QLanguage/FabQt_ENU.qm
2m 24.40s: allow_beta : false
2m 24.46s: Init process: init main ui successful.
2m 24.58s: Init process: show main ui successful.
2m 24.58s: DriveX msg: Init driveX D with I/O mode: 0
2m 24.58s: DriveX msg: Init driveX E with I/O mode: 0
2m 24.62s: opening drive E
2m 24.63s: opened i/o
2m 24.64s: got media type 15
2m 27.96s: got max lba 7179167
2m 28.94s: got disc type 20
2m 28.94s: type Blu-ray BDMV
2m 28.95s: volume label TOURIST_TRAP
2m 28.96s: DriveX msg: add media in driveX E.
2m 28.96s: DriveX msg: send open media msg to thread for driveX E.
2m 28.97s: opening drive D
2m 28.99s: opened i/o
2m 29.00s: opening drive E
2m 29.00s: opened i/o
2m 29.00s: got media type 15
2m 34.36s: got max lba 7179167
2m 36.66s: got disc type 20
2m 36.67s: type Blu-ray BDMV
2m 36.68s: volume label TOURIST_TRAP
2m 36.69s: Source manager: add source id 0.
2m 36.71s: Source open statusVD Yes, 2000-1-1
2m 36.71s: Source open status:BD Yes, 2000-1-1
2m 36.71s: opening drive E
2m 36.71s: opened i/o
2m 38.81s: got max lba 7179167
2m 41.14s: got disc type 20
2m 41.15s: internal path E:/BDMV/
2m 41.16s: aacs 1 bd+ 0
2m 42.60s: got bdmv
2m 42.66s: movie name: TOURIST_TRAP
2m 42.66s: got agid 0
2m 42.72s: sent host cert chal
2m 42.72s: got drive cert chal
2m 42.72s: BEC 1
2m 42.72s: DRIVE_VENDOR 0x0182
2m 42.81s: got drive key
2m 42.81s: got host key signature
2m 42.81s: verified drive signature
2m 42.82s: verified host signature
2m 42.90s: sent host signature and key point
2m 42.91s: got bus key
2m 43.12s: got volume id
2m 43.13s: got volume id mac
2m 43.13s: volume id is correct
2m 43.14s: got vid
2m 45.46s: blu-ray 40D66AF464DBFB56F3F06B4898830B20422530D5
2m 45.74s: cert BEE=0x00
2m 46.94s: got agid 0
2m 47.00s: sent host cert chal
2m 47.01s: got drive cert chal
2m 47.02s: BEC 1
2m 47.02s: DRIVE_VENDOR 0x0182
2m 47.11s: got drive key
2m 47.11s: got host key signature
2m 47.11s: verified drive signature
2m 47.12s: verified host signature
2m 47.20s: sent host signature and key point
2m 47.20s: got bus key
2m 47.21s: newer disc 20140210 expire 20000101
2m 47.21s: failed to open 304
2m 51.66s: Source manager: open failed, delete source id 0.

[glenns]

This disk is not supported yet.(2m 47.21s: failed to open 304)
It helps if you post a region of disk and a buy link or store brought from single disk or set and country brought in. Fab will get the same disk and support in a server update or new release of fab.A wall mart disk may have different copy protection from a disk brought else where.

Should you have this happen to other disks please post the logs and other info. so Fab can support these new disks as quick as possible.

[beo111]

Will not open Tourist Trap

Thank you. This is a Region A blu-Ray bought from amazon.com in the USA

http://www.amazon.com/Tourist-Trap-Blu-ray-Chuck-Connors/dp/B00FPM1BME/ref=sr_1_1?s=movies-tv&ie=UTF8&qid=1400383097&sr=1-1&keywords=tourist+trap

[djmoe342]

Sorry to post on this thread, but I'm have the same error problem "Update to new version to open this disc" with a different movie. I have Amistad, just came out on blu ray. Here the link where I brought it.

http://www.amazon.com/Amistad-Blu-ray/dp/B00I0VTQSI/ref=sr_1_3?s=movies-tv&ie=UTF8&qid=1400420885&sr=1-3&keywords=amistad

[glenns]

Djmoe342: Post your dvdfab internal log file for this disk did you use the latest Fab 9145 when trying with this disk?

[djmoe342]

Yes I'm using the latest version. Here my log

DVDFab 9.1.4.5 (2014/05/18 09:35:43)

0m 00.01s: Init Public log : enabled.
0m 00.01s: Init Private log : finish.
0m 00.01s: App info: 2014-5-14
0m 00.01s: App info: 9.1.4.5 9145 Official
0m 00.01s: Init CrashReportSettings : enabled.
0m 00.01s: Init DVDInfo_Log : enabled.
0m 00.01s: Init Qt_Log : disabled.
0m 00.08s: Profile Manager :: Begin Load Profile
0m 00.09s: Qt Translator file load success
0m 00.09s: App info: client type 2.
0m 00.10s: Fabplay load: preload successful.
0m 00.15s: Fabplay load: Load successful.
0m 00.15s: Init process: Transfer settings successful.
0m 00.15s: info: fabcheck logpath= C:/Users/Moises/Documents/DVDFab9/Log/
0m 00.16s: fab_check_gpu is running ...
0m 00.66s: fab_check_gpu run successful
0m 00.66s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 8
0m 00.66s: GPU check: GPUAccelerate-455
0m 00.66s: GPU check: GPUAccelerate setting-0, 0
0m 00.66s: GPU check: CUDA cap-0
0m 00.66s: GPU check: Support coreavc decode-0
0m 00.66s: GPU check: Lighting shrink status-0, 0
0m 00.66s: GPU check: Graphics info 1: Intel(R) HD Graphics 3000 : :
0m 00.66s: GPU check: Graphics info 2: AMD Radeon HD 6900 Series : :
0m 00.67s: Init process: Load config failed.
0m 00.67s: Init process: Windows os type is 64bit System Windows 7.
0m 00.67s: Init process: command line in is
0m 00.73s: Reg check: Option check status-Failed
0m 00.73s: Reg check: ( HD Decrypter:1:1 )-( DVD to DVD (Gold):1:1 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:1 )-( File to DVD:1:1 )-( File to Blu-ray:1:1 )-( File Mover:1:1 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:1 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
0m 00.73s: App info: language type ENU.
0m 00.73s: Reg check: Start get sys number.
0m 00.73s: Reg check: Serial number is: bc-5f-f4-2c-7c-4e
0m 00.73s: Reg check: Connect type is: 1
0m 00.73s: Init process: Init GPU settings successful.
0m 00.84s: Init preview: Begin init preview play engine.
0m 00.84s: Init preview: Begin init preview play engine(XBMC).
0m 01.50s: Profile Manager :: End Load Profile
0m 01.63s: Init preview: Init internal engine successful.
0m 02.05s: Burn engine: start init.
0m 02.17s: Reg check: Times of connecting error is: 0
0m 02.17s: Reg check: Parse string: ( OV:9145 )( BV:9143
0m 02.18s: Reg check: Option check status-NewWork
0m 02.24s: Burn engine: engine type-0.
0m 02.24s: Burn engine: writer count 3.
0m 02.24s: Burn engine: 0- F:\ [HL-DT-ST BD-RE WH12LS39 1.00 (Ide)].
0m 02.24s: Burn engine: 1- G:\ [ATAPI iHBS212 2 5L09 (Ide)].
0m 02.24s: Burn engine: 2- H:\ [ATAPI iHAS124 B AL0S (Ide)].
0m 02.24s: Burn engine: end init.
0m 02.85s: Init process: Init setting page successful.
0m 02.85s: QtLog Mode = false
0m 02.85s: Show ProductsInfo Dlg 2
0m 15.25s: Show UI Step 2
0m 15.53s: Show UI Step 3
0m 15.53s: Start show MainUI.
0m 15.53s: Show QUserExperienceDlg Dlg 1
0m 19.59s: Show QUserExperienceDlg Dlg 2
0m 19.60s: UI manager: switch to Copy mode.
0m 20.09s: allow_test : false
0m 20.09s: fab_app_path : C:/Program Files (x86)/DVDFab 9/
0m 20.09s: current_version_type : Official
0m 20.09s: update_temp_path : C:/Users/Moises/Documents/DVDFab9/Temp/updateTemp/
0m 20.09s: current_version : 9111
0m 20.09s: language_name : ENU
0m 20.09s: qm_file : C:/Program Files (x86)/DVDFab 9/QLanguage/DVDFabQt_ENU.qm
0m 20.09s: allow_beta : false
0m 20.13s: Init process: init main ui successful.
0m 20.16s: Init process: show main ui successful.
0m 20.16s: DriveX msg: Init driveX F with I/O mode: 0
0m 20.16s: DriveX msg: Init driveX G with I/O mode: 0
0m 20.16s: DriveX msg: Init driveX H with I/O mode: 0
0m 20.22s: opening drive G
0m 20.22s: opened i/o
0m 20.23s: got media type 15
0m 23.10s: got max lba 24370271
0m 23.96s: got disc type 20
0m 23.96s: type Blu-ray BDMV
0m 23.97s: volume label Amistad
0m 23.97s: DriveX msg: add media in driveX G.
0m 23.97s: DriveX msg: send open media msg to thread for driveX G.
0m 23.99s: opening drive F
0m 24.02s: opened i/o
0m 24.03s: opening drive H
0m 24.04s: opened i/o
0m 24.06s: Source manager: add source id 0.
0m 24.06s: Source open statusVD Yes, 2000-1-1
0m 24.07s: Source open status:BD Yes, 2000-1-1
0m 24.07s: internal path G:/BDMV/
0m 24.07s: aacs 1 bd+ 0
0m 24.46s: got bdmv
0m 24.64s: movie name: amistad
0m 24.64s: got agid 0
0m 24.70s: sent host cert chal
0m 24.70s: got drive cert chal
0m 24.70s: BEC 0
0m 24.70s: DRIVE_VENDOR 0x0080
0m 24.78s: got drive key
0m 24.78s: got host key signature
0m 24.78s: verified drive signature
0m 24.78s: verified host signature
0m 24.86s: sent host signature and key point
0m 24.86s: got bus key
0m 26.46s: got volume id
0m 26.46s: got volume id mac
0m 26.46s: volume id is correct
0m 26.46s: got vid
0m 26.72s: blu-ray 1AC41AA028A9AD1F34909E4F77D4FF3380AE388E
0m 27.24s: cert BEE=0x00 same
0m 28.64s: got agid 0
0m 28.70s: sent host cert chal
0m 28.71s: got drive cert chal
0m 28.71s: BEC 0
0m 28.71s: DRIVE_VENDOR 0x0080
0m 28.79s: got drive key
0m 28.79s: got host key signature
0m 28.79s: verified drive signature
0m 28.79s: verified host signature
0m 28.87s: sent host signature and key point
0m 28.87s: got bus key
0m 28.88s: newer disc 20140313 expire 20000101
0m 28.88s: failed to open 304
1m 50.18s: Source manager: open failed, delete source id 0.

[glenns]

0m 28.88s: newer disc 20140313 expire 20000101
0m 28.88s: failed to open 304

Also not supported and the Fab team will have what they need to get these disks supported in the near future.

[geilee]

0m 28.88s: newer disc 20140313 expire 20000101
0m 28.88s: failed to open 304

Hi,

From the log, we find that your trail peroid has been expired. Did you purchase DVDFab before?
If yes, please kindly contact DVDFab Service Team at service@dvdfab.cn about this issue.
Also, please make sure that the installer was downloaded from DVDFab official website (http://www.dvdfab.cn/download.htm ). Thanks.