"Alien" blu ray problem

[rayians]

Hi all,

I am attempting to back up a copy of "Alien". When the movie loads, DVDfab gives me "an unknown error occurred. Please check if there is a new version at the DVDfab website". I just upgraded to 9.1.8.8 so this is not an option. Any advice would be helpful!

MUCH THANKS!

[rayians]

I'm trying to post the internal log but it is saying I have 6 images in my message even though I don't see any. I'm going to try to break it up into a few posts

DVDFab 9.1.8.8 (2015/02/17 19:30:49)

0m 00.02s: Init Public log : enabled.
0m 00.02s: Init Private log : finish.
0m 00.02s: App info: 2015-2-13
0m 00.02s: App info: 9.1.8.8 9188 Official
0m 00.03s: Init CrashReportSettings : enabled.
0m 00.03s: Init DVDInfo_Log : enabled.
0m 00.03s: Init Qt_Log : disabled.
0m 00.10s: Profile Manager :: Begin Load Profile
0m 00.10s: Qt Translator file load success
0m 00.10s: App info: client type 10.
0m 00.11s: MobilePlay load: preload successful.
0m 00.17s: MobilePlay load: Load successful.
0m 00.43s: Init process: Transfer settings successful.
0m 00.43s: info: check logpath= C:/Users/Home Theater PC/Documents/DVDFab9/Log/
0m 00.44s: info: _check_gpu is running ...
0m 05.17s: Init process: init main ui successful.
0m 00.95s: Profile Manager :: End Load Profile
0m 05.64s: Plugin Info : 1 exits flag = false plugin path = C:/Program Files (x86)/DVDFab 9 US/Plugins\VideoDownload.xml

[rayians]

0m 05.73s: Init process: show main ui successful.
0m 05.74s: DriveX msg: Init driveX V with I/O mode: 0
0m 05.74s: DriveX msg: Init driveX Y with I/O mode: 0
0m 05.74s: DriveX msg: Init driveX Z with I/O mode: 0
0m 05.80s: opening drive Z
0m 05.80s: opened i/o
0m 05.80s: got media type 15
0m 01.19s: info: check_gpu run successful
0m 01.20s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 4
0m 01.20s: GPU check: GPUAccelerate-455
0m 01.20s: GPU check: GPUAccelerate setting-0, 0
0m 01.20s: GPU check: CUDA cap-0
0m 01.20s: GPU check: Support coreavc decode-0
0m 01.20s: GPU check: Lighting shrink status-0, 0
0m 01.20s: GPU check: Graphics info 1: AMD Radeon HD 8670D : 13.150.102.0 :

[rayians]

0m 01.20s: Init process: Load config successful.
0m 01.20s: Init process: Windows os type is 64bit System Windows 8.
0m 01.20s: Init process: command line in is
0m 03.35s: bTimeoutReturn=0
0m 03.35s: Init process: there is another app running and exit.
0m 10.72s: got max lba 23672031
0m 11.92s: got disc type 20
0m 11.92s: type Blu-ray BDMV
0m 11.93s: volume label ALIEN_WW
0m 11.93s: DriveX msg: add media in driveX Z.
0m 11.94s: DriveX msg: send open media msg to thread for driveX Z.
0m 11.94s: opening drive V
0m 11.95s: opened i/o
0m 11.95s: Source managerpen source flag:1,1,1,1,1
0m 11.95s: opening drive Y
0m 11.99s: opened i/o
0m 12.00s: Source managerpen source flag: 1,1,1,1,1
0m 12.00s: opening drive Z
0m 12.00s: opened i/o
0m 12.00s: got media type 15
0m 12.45s: got max lba 23672031
0m 13.64s: got disc type 20
0m 13.64s: type Blu-ray BDMV
0m 13.64s: volume label ALIEN_WW
0m 13.64s: Source managerpen source flag:1,1,1,1,1
0m 13.65s: Source managerpen source flag:1,1,1,1,1
0m 13.65s: Source manager: add source id 0.

[rayians]

0m 13.66s: bd set region ?
0m 13.66s: Source open statusVD Yes, 2016-8-21
0m 13.66s: Source open status:BD Yes, 2016-8-26
0m 13.66s: bd set region A
0m 13.66s: internal path Z :/BDMV/
0m 14.77s: aacs 1 bd+ 1
0m 14.96s: got bdmv
0m 19.09s: movie name: alien||alien_ww
0m 19.12s: got agid 0
0m 19.16s: sent host cert chal
0m 19.17s: got drive cert chal
0m 19.17s: BEC 1
0m 19.17s: DRIVE_VENDOR 0x0074
0m 19.22s: got drive key
0m 19.22s: got host key signature
0m 19.22s: verified drive signature
0m 19.22s: verified host signature
0m 19.28s: sent host signature and key point
0m 19.28s: got bus key
0m 19.41s: got volume id
0m 19.41s: got volume id mac
0m 19.41s: volume id is correct
0m 19.41s: got vid
0m 19.61s: blu-ray BD98FACEC8E956C7187311DC480F9244C177A41C
0m 20.17s: cert BEE= 0x00 same
0m 41.44s: mk exception
0m 41.44s: failed to open 306
2m 07.82s: Source manager: open failed, delete source id 0.
2m 07.82s: Source managerpen source flag:1,1,1,1,1

[Dora]

It is maybe a fab server connect error.
You can try again.

[Diaboyos]

Hi all,

I am attempting to back up a copy of "Alien". When the movie loads, DVDfab gives me "an unknown error occurred. Please check if there is a new version at the DVDfab website". I just upgraded to 9.1.8.8 so this is not an option. Any advice would be helpful!

MUCH THANKS!

I'm getting this error on a lot of movies recently.

[Dora]

We will check this .