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**kasper618** · 01-23-2010, 10:33 PM

No issues for me on that particular title....

**arthurdrummond** · 01-23-2010, 10:34 PM

Originally posted by kasper618 View Post

No issues for me on that particular title....

................. and that helps me how exactly?

**AGJ** · 01-24-2010, 06:35 AM

Originally posted by kasper618 View Post

No issues for me on that particular title....

Originally posted by arthurdrummond View Post

................. and that helps me how exactly?

I would think it helps you by letting you know that this movie can be done by DVDFab and that it has to be something wrong with your computer and how you have DVDFab set up to work so could I ask you to post the information listed below in your next post reply

Help Us Help You

If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.

First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

The logs are simple text files that can be opened with Windows Notepad. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file.

dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.

dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.

dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.

Other Information:

Depending on the nature of the problem, it can help to know:
If this happens with all discs or just one
Your operating system/CPU/memory configuration
If you are using external hard drives or optical drives
If you have made any recent changes to your OS or system hardware
If you have other DVD or BD software installed, particularly if recently added.

Posts with all the requested information will be answered first.

**arthurdrummond** · 01-24-2010, 07:36 AM

I've posted the error message and relevant log in the OP and I have not made any hardware changes in months. The only software change is installing DVDfab in the last week or two. Through sheer frustration I've now installed other software and copied the aforementioned disc without issue. Due to the time I've wasted with your product and the lack of any help or useful feedback I didn't have much choice but to try something else. I can PM you details of the other software if you wish but am reluctant to post details here as it could prove embarrassing.

OS is WinXP SP3. Intel E8400, 2Gb RAM. All drives are SATA running off the motherboard.

The problem has nothing to do with the burning of media so I've not posted the logs related to burning.

When I attempt to send a report email after a crash using your reporting system my emails bounce back.

Can you not learn anything from the log in the OP?

**Complication** · 01-24-2010, 04:23 PM

kasper618 did not specify the region of his disc so it is possible that different regions for the same title are working differently.

Another possibility is that DVDFab is having trouble with your specific hardware configuration. You might want to include the BD drive model, firmware version, and driver version. If you haven't updated your hardware in months then you might have an older problematic firmware and/or driver. BD drives are on the new side so changes in support software are still frequent.

**W&B** · 01-24-2010, 04:39 PM

Originally posted by arthurdrummond View Post

When I attempt to send a report email after a crash using your reporting system my emails bounce back.

Just adding that here is how to send the correct info files

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