An internal error has occurred.

[darkuni]

A disc that ripped yesterday is now giving this SAME error today.

From the error log, it would seem that there is communication with a web server that is causing the issue??

I get that there is some inherent need for DVDFab to talk to the servers. But if they are down, my product shouldn't simply NOT WORK.

I'm frustrated. Here is the error log. BTW, using DVDFab 9 didn't solve the problem this time. It gives the SAME error.

DVDFab 10.0.2.0 (2017/02/08 06:07:57)

0m 00.02s: Init Public log: enabled.
0m 00.02s: Init Private log: finish.
0m 00.03s: App info: 2017-1-18
0m 00.03s: App info: 10.0.2.0 10020 Official
0m 00.06s: Init CrashReportSettings: enabled.
0m 00.07s: Init DVDInfo_Log: enabled.
0m 00.07s: Init Qt_Log: disabled.
0m 00.22s: Profile Manager :: Begin Load Profile
0m 00.26s: SUCCEED: IServerService WebServer Init succeed.
0m 00.27s: SUCCEED: IServerService MediaLibrary Init succeed.
0m 00.55s: Qt Translator file load success
0m 00.55s: App info: client type 22.
0m 00.59s: MobilePlay load: preload successful.
0m 00.64s: MobilePlay load: Load successful.
0m 00.65s: set code page: .0
0m 00.65s: Init process: Transfer settings successful.
0m 00.66s: info: check logpath= C:/Users/Administrator/Documents/DVDFab10/Log/
0m 00.68s: info: _check_gpu is running ...
0m 01.64s: Profile Manager :: End Load Profile
0m 02.20s: info: check_gpu run successful
0m 02.20s: info: recommand= 33562680, Shrink support= 1, enable= 1, cuda_cap= 1 , cpu_count= 4
0m 02.21s: GPU check: GPUAccelerate-0X200203F
0m 02.21s: GPU check: GPUAccelerate setting-0X2002038, 0X2002038
0m 02.21s: GPU check: CUDA cap-0X1
0m 02.21s: GPU check: Support coreavc decode-0
0m 02.22s: GPU check: Lighting shrink status-1, 1
0m 02.22s: GPU check: Graphics info 1: Intel(R) HD Graphics 4600 : 20.19.15.4531 : 0,5
0m 02.22s: GPU check: Graphics info 2: NVIDIA GeForce GTX 980 : 21.21.13.7849 : 5.2
0m 02.23s: Init process: Load config successful.
0m 02.23s: Init process: Windows os type is 64bit System Windows 10 Build 14393.
0m 02.23s: Init process: command line in is
0m 02.33s: Reg check: Parse string: ( 21:8260762964 )( 22:8260762964 )( 11:1507091935 )( OV:10020 )( BV:10018 )( S:d20863404df29314aa237facfc695431 )
0m 02.35s: Reg check: Option check status-Local
0m 02.35s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:0:0 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:0:0 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:0:0 )-( Blu-ray to DVD:0:0 )-( DVD to Blu-ray:0:0 )-( File to DVD:0:0 )-( File to Blu-ray:0:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:0:0 )-
0m 02.35s: App info: language type ENU.
0m 02.36s: App info: Install path C:/Program Files (x86)/DVDFab 10/
0m 02.36s: Init process: Set account info to DriveX.
0m 02.36s: Export Blu-ray source information report: enabled
0m 02.37s: Init process: Init GPU settings successful.
0m 02.37s: connect plugin info: start.
0m 02.69s: Reg check: Times of cinavia connecting error is: 0
0m 02.70s: Reg check: Start get sys number.
0m 02.70s: Reg check: Serial number is: d0-50-99-5c-30-34:00-50-56-c0-00-01:00-50-56-c0-00-08
0m 02.71s: Reg check: Connect type is: 0
0m 02.85s: connect plugin info: 1:1
0m 03.30s: Reg check: Times of connecting error is: 0
0m 03.31s: Reg check: Parse string: ( S:77b964b4665392524bbfae23fa1682e4
0m 03.32s: Reg check: Option check status-NewWork
0m 03.32s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:0 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:0 )-
0m 04.45s: Init preview: Begin init preview play engine.
0m 04.46s: Init preview: Begin init preview play engine(Internal).
0m 05.57s: Init preview: Init internal engine successful.
0m 05.68s: Burn engine: start init.
0m 05.69s: Burn engine: set log folder.
0m 05.69s: DVD: init read settings.
0m 05.69s: DVD: init write settings.
0m 05.83s: BD: init read settings.
0m 05.84s: BD: init write settings.
0m 05.84s: bd set region A
0m 05.84s: Burn engine: config engine type-0 begin.
0m 05.84s: Burn engine: config engine type-0 end.
0m 05.85s: Burn engine: writer count 1.
0m 05.85s: Burn engine: 0- G:\ [ASUS BW-12B1ST 1.03 (Scsi)].
0m 05.86s: Burn engine: end init.
0m 06.48s: Init process: Init setting page successful.
0m 06.49s: QtLog Mode = false
0m 06.99s: Start show MainUI.
0m 06.99s: UI manager: switch to Converter mode.
0m 07.32s: Init process: init main ui successful.
0m 07.37s: Init process: show main ui successful.
0m 07.38s: DriveX msg: Init driveX G with I/O mode: 0
0m 07.39s: opening drive G
0m 07.39s: opened i/o
0m 07.40s: got media type 15
0m 07.43s: scene data: delete file C:/Users/Administrator/Documents/DVDFab10/SceneData/3efbb478-b2ca-49ff-9da9-9cb8779131b3.SceneData.xml result=0
0m 07.47s: scene data: delete dir C:/Users/Administrator/Documents/DVDFab10/SceneData/3efbb478-b2ca-49ff-9da9-9cb8779131b3 result=1
0m 07.48s: Cinavia: fixed audio track's count is 224.
0m 10.18s: got max lba 22752351
0m 11.53s: got disc type 20
0m 11.55s: type Blu-ray BDMV
0m 11.56s: volume label SONS_OF_ANARCHY_S4_D2
0m 11.57s: DriveX msg: media open(false) sucess in driveX G.
0m 11.58s: DriveX msg: add media success in driveX G.
0m 11.58s: DriveX msg: send open media msg to thread for driveX G.
0m 11.59s: opening drive G
0m 11.59s: opened i/o
0m 11.60s: got media type 15
0m 12.05s: got max lba 22752351
0m 13.44s: got disc type 20
0m 13.45s: type Blu-ray BDMV
0m 13.45s: volume label SONS_OF_ANARCHY_S4_D2
0m 13.46s: Source manager: open source flag:1,0,1,1,1
0m 13.48s: Source manager: add source id 0.
0m 13.50s: bd set region ?
0m 13.50s: Source open statusVD Yes, 2017-10-4
0m 13.51s: Source open status:BD Yes, 2231-10-11
0m 13.51s: bd set region ?
0m 13.52s: internal path G:/BDMV/
0m 15.17s: aacs 1 bd+ 1
0m 15.56s: got bdmv
0m 15.57s: got agid 0
0m 15.64s: sent host cert chal
0m 15.64s: got drive cert chal
0m 15.64s: BEC 1
0m 15.65s: DRIVE_VENDOR 0x0080
0m 15.73s: got drive key
0m 16.84s: got host key signature
0m 16.85s: verified drive signature
0m 16.86s: verified host signature
0m 16.94s: sent host signature and key point
0m 16.94s: got bus key
0m 18.06s: got volume id
0m 18.07s: got volume id mac
0m 18.08s: volume id is correct
0m 18.09s: got vid
0m 18.34s: blu-ray 3F2155480C485731A8C35AADE5A271801A95578C
0m 18.97s: cert BEE=0x00 same
0m 21.52s: mk exception
0m 52.28s: bt <b>Error:</b>No connection could be made because the target machine actively refused it.

<br /><b>Errno:</b>2002<br /><b>SQL:</b>:
0m 52.29s: ff error: 3
0m 52.29s: failed to open 307
0m 57.28s: Source manager: open failed, delete source id 0.
0m 57.29s: Source manager: open source flag:1,0,1,1,1
0m 57.29s: Source manager: open source flag:1,0,1,1,1
2m 08.29s: DriveX msg: remove media in driveX G.
2m 08.30s: Source manager: open source flag:1,0,1,1,1
2m 45.92s: opening drive G
2m 45.93s: opened i/o
2m 45.94s: got media type 15
2m 46.36s: got max lba 23537279
2m 50.72s: got disc type 20
2m 50.73s: type Blu-ray BDMV
2m 50.74s: volume label SONS_OF_ANARCHY_S4_D1
2m 50.75s: DriveX msg: media open(false) sucess in driveX G.
2m 50.76s: DriveX msg: add media success in driveX G.
2m 50.77s: DriveX msg: send open media msg to thread for driveX G.
2m 50.78s: Source manager: add source id 1.
2m 50.80s: bd set region ?
2m 50.80s: Source open statusVD Yes, 2017-10-4
2m 50.80s: Source open status:BD Yes, 2231-10-11
2m 50.81s: bd set region ?
2m 50.81s: opening drive G
2m 50.82s: opened i/o
2m 51.26s: got max lba 23537279
2m 52.38s: got disc type 20
2m 52.39s: internal path G:/BDMV/
2m 54.00s: aacs 1 bd+ 1
2m 54.48s: got bdmv
2m 54.49s: got agid 0
2m 54.55s: sent host cert chal
2m 54.56s: got drive cert chal
2m 54.56s: BEC 1
2m 54.57s: DRIVE_VENDOR 0x0080
2m 54.65s: got drive key
2m 54.65s: got host key signature
2m 54.66s: verified drive signature
2m 54.66s: verified host signature
2m 54.74s: sent host signature and key point
2m 54.74s: got bus key
2m 56.76s: got volume id
2m 56.76s: got volume id mac
2m 56.76s: volume id is correct
2m 56.77s: got vid
2m 57.02s: blu-ray 23C4A7BD3C879237415E9FB5FE20DDF8B701EBDE
2m 57.61s: cert BEE=0x00 same
3m 00.19s: mk exception
3m 21.70s: bt <b>Error:</b>No connection could be made because the target machine actively refused it.

<br /><b>Errno:</b>2002<br /><b>SQL:</b>:
3m 21.70s: ff error: 3
3m 21.71s: failed to open 307
3m 39.16s: Source manager: open failed, delete source id 1.
3m 39.16s: Source manager: open source flag:1,0,1,1,1
3m 42.96s: Exit process: stop running.
3m 42.97s: Exit process: preview pfn_releaseplayer end
3m 43.01s: Exit process: preview pfn_deinit end
3m 43.02s: Exit process: preview FreeLibrary end
3m 43.06s: Exit process: finish MainUI.
3m 43.06s: Exit process: finish FreePref.
3m 43.07s: Exit process: finish AVEditWrap Release.

[october262]

Check your firewall / antivirus software settings to see if they aren't blocking dvdfab from connecting to the Internet.
Or your Internet provider may be using a internet protection program
Of some sort.

[fengtao]

Please try again now.