Can not backup Hidden figures

[stansher]

Disc contains BD+ not supported at this time.
Log file:
DVDFab 10.0.3.4 (2017/04/19 14:01:59)

0m 00.01s: Init Public log: enabled.
0m 00.02s: Init Private log: finish.
0m 00.02s: App info: 2017-4-19
0m 00.02s: App info: 10.0.3.4 10034 Official
0m 00.05s: Init CrashReportSettings: enabled.
0m 00.05s: Init DVDInfo_Log: enabled.
0m 00.06s: app args: count 1,arg 0:C:\Program Files (x86)\DVDFab 10\DVDFab.exe,
0m 00.06s: Init Qt_Log: disabled.
0m 00.13s: Profile Manager :: Begin Load Profile
0m 00.13s: SUCCEED: IServerService WebServer Init succeed.
0m 00.13s: SUCCEED: IServerService MediaLibrary Init succeed.
0m 00.40s: Qt Translator file load success
0m 00.40s: App info: client type 22.
0m 00.42s: MobilePlay load: preload successful.
0m 00.46s: MobilePlay load: Load successful.
0m 00.47s: set code page: .0
0m 00.47s: Init process: Transfer settings successful.
0m 00.48s: info: check logpath= C:/Users/stans/Documents/DVDFab10/Log/
0m 00.48s: info: _check_gpu is running ...
0m 00.75s: Profile Manager :: End Load Profile
0m 01.64s: info: check_gpu run successful
0m 01.65s: info: recommand= 8248, Shrink support= 1, enable= 1, cuda_cap= 1 , cpu_count= 8
0m 01.65s: GPU check: GPUAccelerate-0X203F
0m 01.65s: GPU check: GPUAccelerate setting-0X2038, 0X2038
0m 01.65s: GPU check: CUDA cap-0X1
0m 01.66s: GPU check: Support coreavc decode-0
0m 01.66s: GPU check: Lighting shrink status-1, 1
0m 01.66s: GPU check: Graphics info 1: NVIDIA GeForce GTX 660 : 22.21.13.8165 : 3.0
0m 01.67s: Init process: Load config successful.
0m 01.67s: Init process: Windows os type is 64bit System Windows 10 Build 14393.
0m 01.67s: Init process: command line in is
0m 01.75s: Reg check: Option check status-Failed
0m 01.75s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:0:0 )-( DVD to Mobile:0:0 )-( Blu-ray to Blu-ray:0:0 )-( Blu-ray to Mobile:0:0 )-( File to Mobile:0:0 )-( Blu-ray to DVD:0:0 )-( DVD to Blu-ray:0:0 )-( File to DVD:0:0 )-( File to Blu-ray:0:0 )-( File Mover:1:0 )-( Blu-ray to 3D:0:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:0:0 )-( DVD Cinavia Removal:0:0 )-( Blu-ray Cinavia Removal:0:0 )-( DRM Removal:0:0 )-
0m 01.76s: App info: language type ENU.
0m 01.76s: App info: Install path C:/Program Files (x86)/DVDFab 10/
0m 01.99s: Reg check: Times of cinavia connecting error is: 0
0m 02.25s: Reg check: Start get sys number.
0m 02.26s: Reg check: Serial number is: 60-a4-4c-2c-dd-44
0m 02.26s: Reg check: Connect type is: 0
0m 02.77s: Reg check: Times of connecting error is: 0
0m 02.77s: Reg check: Parse string: ( 91:8260762964 )( 2:8260762964 )( 11:8260762964 )( 20:1527580305 )( 95:0 )( OV:10034 )( BV:10033 )( S:bb4729b92a3be490a89e2ddc86488efe
0m 03.27s: Reg check: thread exit normal.
0m 03.27s: Reg check: Option check status-NewWork
0m 03.28s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:0:0 )-( DVD Cinavia Removal:1:0 )-( Blu-ray Cinavia Removal:1:0 )-( DRM Removal:1:0 )-
0m 03.28s: Reg check: connect successful and result code is 1.
0m 03.28s: Reg check: End check info.
0m 03.28s: Init process: Set account info to DriveX.
0m 03.29s: Export Blu-ray source information report: enabled
0m 03.29s: Init process: Init GPU settings successful.
0m 03.29s: connect plugin info: start.
0m 03.70s: connect plugin info: 1:1
0m 05.77s: Burn engine: start init.
0m 05.77s: Burn engine: set log folder.
0m 05.77s: DVD: init read settings.
0m 05.78s: DVD: init write settings.
0m 05.96s: BD: init read settings.
0m 05.96s: BD: init write settings.
0m 05.97s: bd set region A
0m 05.97s: Burn engine: config engine type-0 begin.
0m 05.97s: Burn engine: config engine type-0 end.
0m 05.97s: Burn engine: writer count 2.
0m 05.98s: Burn engine: 0- F:\ [PIONEER BD-RW BDR-205 1.11 (Scsi)].
0m 05.98s: Burn engine: 1- G:\ [PIONEER BD-RW BDR-207M 1.60 (Scsi)].
0m 05.98s: Burn engine: end init.
0m 06.52s: Init process: Init setting page successful.
0m 06.53s: QtLog Mode = false
0m 06.53s: Show ProductsInfo Dlg 3
0m 15.81s: Start show MainUI.
0m 15.82s: dpi scale: x scale 1.000000
0m 15.82s: dpi scale: y scale 1.000000
0m 15.90s: Init process: init main ui successful.
0m 15.91s: UI manager: switch to Copy mode.
0m 15.92s: Init process: show main ui successful.
0m 15.92s: DriveX msg: Init driveX F with I/O mode: 0
0m 15.93s: DriveX msg: Init driveX G with I/O mode: 0
0m 15.94s: opening drive F
0m 15.94s: opened i/o
0m 15.94s: scene data: delete file C:/Users/stans/Documents/DVDFab10/SceneData/12cb97e3-7c89-4299-ab61-ea87bf32c03a.SceneData.xml result=0
0m 15.95s: got media type 15
0m 15.95s: scene data: delete dir C:/Users/stans/Documents/DVDFab10/SceneData/12cb97e3-7c89-4299-ab61-ea87bf32c03a result=0
0m 15.95s: scene data: delete file C:/Users/stans/Documents/DVDFab10/SceneData/a12f7ba3-bfd1-4c74-914c-53dbc1dbf564.SceneData.xml result=1
0m 15.96s: scene data: delete dir C:/Users/stans/Documents/DVDFab10/SceneData/a12f7ba3-bfd1-4c74-914c-53dbc1dbf564 result=0
0m 15.96s: Cinavia Version : 1.253.2.26
0m 16.38s: got max lba 23361023
0m 17.61s: got disc type 20
0m 17.61s: type Blu-ray BDMV
0m 17.61s: volume label HIDDEN_FIGURES
0m 17.61s: DriveX msg: media open(false) sucess in driveX F.
0m 17.62s: DriveX msg: add media success in driveX F.
0m 17.62s: DriveX msg: send open media msg to thread for driveX F.
0m 17.68s: opening drive G
0m 17.74s: opened i/o
0m 17.75s: got media type 16
0m 17.76s: got max lba 0
0m 17.76s: DriveX msg: media open(false) failed in driveX G.
0m 17.77s: DriveX msg: add media failed in driveX G.
0m 17.77s: Source manager: open source flag:1,0,1,1,1
0m 17.77s: Source manager: open source flag:1,0,1,1,1
0m 17.79s: Source manager: add source id 0.
0m 17.80s: bd set region ?
0m 17.80s: Source open statusVD Yes, 2231-10-11
0m 17.80s: Source open status:BD Yes, 2018-5-29
0m 17.81s: bd set region ?
0m 17.81s: internal path F:/BDMV/
0m 19.08s: aacs 1 bd+ 1
0m 19.50s: got bdmv
0m 19.52s: got agid 0
0m 19.60s: sent host cert chal
0m 19.61s: got drive cert chal
0m 19.62s: BEC 0
0m 19.62s: DRIVE_VENDOR 0x0067
0m 19.67s: got drive key
0m 20.83s: got host key signature
0m 20.84s: verified drive signature
0m 20.84s: verified host signature
0m 20.90s: sent host signature and key point
0m 20.90s: got bus key
0m 21.55s: got volume id
0m 21.56s: got volume id mac
0m 21.56s: volume id is correct
0m 21.56s: got vid
0m 21.75s: blu-ray 8E93818614AFD7113BF7A46C0501658F27A6C20F
0m 22.28s: cert BEE=0x80 same
0m 22.70s: got agid 0
0m 22.78s: sent host cert chal
0m 22.79s: got drive cert chal
0m 22.79s: BEC 0
0m 22.80s: DRIVE_VENDOR 0x0067
0m 22.85s: got drive key
0m 22.86s: got host key signature
0m 22.86s: verified drive signature
0m 22.86s: verified host signature
0m 22.92s: sent host signature and key point
0m 22.93s: got bus key
0m 24.37s: D E382EC61
0m 38.68s: bt R:5
0m 38.69s: ff error: 7
0m 38.69s: bd+ generation 12
0m 41.88s: got vuk
0m 41.88s: failed to open 303
0m 50.95s: Source manager: open failed, delete source id 0.
0m 50.95s: Source manager: open source flag:1,0,1,1,1
0m 50.96s: Source manager: open source flag:1,0,1,1,1
1m 11.91s: Exit process: stop running.
1m 11.93s: Exit process: finish MainUI.
1m 11.94s: Exit process: finish FreePref.
1m 11.94s: Exit process: finish AVEditWrap Release.
0m 00.01s:

[3dman]

Theirs a list of movies here https://forum.dvdfab.cn/showthread.php?t=17150
that can be checked if you done so you would see this blu ray disk is already reported several versions and country's reported already so if the disk is in this list for your version U.S. and the disk serial numbers are the same then Fab has it on it's to do list.This is where members report the disk and the required information Fab needs to put it on it's to do list.So you know how to report a disk read the directions signals posted in the topic.

[steven1111]

Hidden Figures BD Fail to Complete Task

Has the issue with Hidden Figures been resolved. Back up procedure gets stuck at 62% then Fail to Complete Task error message appears. If not, when do you anticipate it being so?

Hidden Figures (2016) BR
45269CE637D5A6DD110721630BDDECD26CBD413D
thanks.

[steven1111]

Finally backed up.
Thanks.

[bnwbass]

What is the FIX?

[october262]

What is the FIX?

the latest version of dvdfab 10 should now work with this title.
your still having problems making a backup copy you'll need to post the dvdfab internal log files.

[mimoid]

the latest version of dvdfab 10 should now work with this title.
your still having problems making a backup copy you'll need to post the dvdfab internal log files.

It unfortunately still doesn't work, I am using the latest version of DVDFab 10.0.0, but I get the same message as the OP about unsupported BD+ protection.

DVDFab 10.0.7.7 (2018/01/13 19:25:02) (X64)

0m 00.02s: Init Public log: enabled.
0m 00.02s: Init Private log: finish.
0m 00.02s: App info: 2018-1-12
0m 00.02s: App info: 10.0.7.7 10077 Official
0m 00.05s: Init CrashReportSettings: enabled.
0m 00.06s: Init DVDInfo_Log: enabled.
0m 00.06s: app info: compiled time Jan 12 2018 12:52:41
0m 00.06s: app args: count 1,arg 0:C:\Program Files\DVDFab 10\DVDFab64.exe,
0m 00.06s: Init Qt_Log: disabled.
0m 00.07s: UHD HANDLE: not NULL!
0m 00.07s: UHD HANDLE: init success! 10c190b022383
0m 00.07s: UHD HANDLE: init success! 10c190b022383
0m 00.10s: Profile Manager :: Begin Load Profile
0m 00.10s: Qt Translator file load success
0m 00.10s: App info: client type 26.
0m 00.13s: MobilePlay load: preload successful.
0m 00.14s: MobilePlay load: Load successful.
0m 00.14s: set code page: .0
0m 00.14s: Init process: Transfer settings successful.
0m 00.14s: info: check logpath= C:/Users/thoma/Documents/DVDFab10/Log/
0m 00.15s: info: _check_gpu is running ...
0m 00.37s: info: check_gpu run successful
0m 00.37s: info: recommand= 56, Shrink support= 0, enable= 0, cuda_cap= 1 , cpu_count= 8
0m 00.37s: GPU check: GPUAccelerate-0X3F
0m 00.37s: GPU check: GPUAccelerate setting-0X38, 0X38
0m 00.37s: GPU check: CUDA cap-0X1
0m 00.37s: GPU check: Support coreavc decode-0
0m 00.37s: GPU check: Lighting shrink status-0, 0
0m 00.37s: GPU check: Graphics info 1: NVIDIA GeForce GT 640 : 22.21.13.8546 : 2.1
0m 00.38s: Init process: Load config successful.
0m 00.38s: MobilePlay load: preload successful.
0m 00.38s: MobilePlay load: Load successful.
0m 00.38s: Init process: Windows os type is 64bit System Windows 10 Build 16299.
0m 00.38s: Init process: appUuidForLastRun=ee7b480c-6893-44c7-baf9-0eff5271ba5c, appUuidForThisRun=68d718d8-478a-4d8f-9c19-dca766c11ec5
0m 00.38s: Init process: command line in is
0m 00.47s: ShowStartupDialog: true
0m 00.48s: Reg check: Parse string: ( 20:8260762964 )( 2:8260762964 )( 11:8260762964 )( 50:8260762964 )( 21:8260762964 )( 22:8260762964 )( 55:8260762964 )( 60:8260762964 )( 70:8260762964 )( 61:8260762964 )( 62:8260762964 )( OV:10077 )( BV:10075 )( UT:0 )( ML:1-1-1 )( S:4b8235ec8b01419d0fecc46cc9a93c79 )
0m 00.48s: Reg check: Option check status-Local
0m 00.48s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:1 )-( DVD to Blu-ray:1:1 )-( File to DVD:1:1 )-( File to Blu-ray:1:1 )-( File Mover:1:0 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:1 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:0 )-( DVD Cinavia Removal:1:0 )-( Blu-ray Cinavia Removal:1:0 )-( DRM Removal:1:0 )-( iOS Recorder:1:0 )-( Hi-Fi Audio Converter:1:0 )-( UHD Copy:1:0 )-( UHD Ripper:1:0 )-
0m 00.48s: App info: language type ENU.
0m 00.48s: App info: Install path C:/Program Files/DVDFab 10/
0m 00.48s: Start Reg check: begin
0m 00.48s: Init process: Set account info to DriveX.
0m 00.48s: Export Blu-ray source information report: enabled
0m 00.49s: Init process: Init GPU settings successful.
0m 00.50s: SUCCEED: IServerService WebServer Init succeed.
0m 00.50s: SUCCEED: IServerService MediaLibrary Init succeed.
0m 00.76s: Profile Manager :: End Load Profile
0m 00.84s: Reg check: cinavia connect result,(0,-100)
0m 00.84s: Reg check: Serial number is: 54-be-f7-34-52-75
0m 00.84s: Reg check: Connect type is: 0
0m 01.08s: Reg check: be65c42ebd5d80db462891c0114234f8-a8b4e020106d94d1b6d9b13d9d393312-3949f30ab69ae077d36e033cc3235117-bbc4fa059d5c41aeda3e733af89fb2a2
0m 03.42s: Reg check: Times of connecting error is: 0
0m 03.42s: Reg check: Parse string: ( 20:8260762964 )( 2:8260762964 )( 11:8260762964 )( 50:8260762964 )( 21:8260762964 )( 22:8260762964 )( 55:8260762964 )( 60:8260762964 )( 70:8260762964 )( 61:8260762964 )( 62:8260762964 )( OV:10077 )( BV:10075 )( UT:0 )( ML:1-1-1 )( S:7a22bfe496c845778a21b111b4fa93e0 )
0m 03.42s: FabAuthorize: CheckOption - success
0m 03.43s: Reg check: Option check status-NewWork
0m 03.43s: Start Reg check: end
0m 04.83s: Burn engine: start init.
0m 04.83s: Burn engine: set log folder.
0m 04.83s: DVD: init read settings.
0m 04.83s: DVD: init write settings.
0m 04.83s: Init BurnLog : file(C:/Users/thoma/OneDrive/Documents/DVDFab10/Log/burn_internal.log)
0m 04.83s: BD: init read settings.
0m 04.83s: BD: init write settings.
0m 04.83s: bd set region A
0m 04.83s: Burn engine: config engine type-3 begin.
0m 04.83s: Burn engine: config engine type-3 end.
0m 04.84s: Burn engine: writer count 1.
0m 04.84s: Burn engine: 0-I:\ [FREECOM_ BDCOMBO12H].
0m 04.84s: Burn engine: end init.
0m 05.85s: Init process: Init setting page successful.
0m 05.85s: ShowStartupDialog: false
0m 05.85s: QtLog Mode = false
0m 06.16s: Start show MainUI.
0m 06.16s: dpi scale: x scale 1.000000
0m 06.16s: dpi scale: y scale 1.000000
0m 06.16s: Init process: init main ui successful.
0m 06.22s: UI manager: switch to Copy mode.
0m 06.24s: Init process: show main ui successful.
0m 06.24s: Cinavia Version : 1.307.2.55
0m 06.24s: DriveX msg: Init driveX I with I/O mode: 0
0m 06.24s: opening drive I
0m 06.24s: opened i/o
0m 06.24s: got media type 15
0m 06.25s: scene data: delete file C:/Users/thoma/AppData/Roaming/DVDFab10/SceneData/ddfa5aef-48c3-4154-8003-48cbef402fdc.SceneData.xml result=1
0m 06.25s: scene data: delete dir C:/Users/thoma/AppData/Roaming/DVDFab10/SceneData/ddfa5aef-48c3-4154-8003-48cbef402fdc result=0
0m 06.25s: before exec()
0m 06.71s: got max lba 23517663
0m 07.76s: got disc type 20
0m 07.76s: type Blu-ray BDMV
0m 07.76s: volume label HIDDEN_FIGURES
0m 07.76s: DriveX msg: media open(false) sucess in driveX I.
0m 07.76s: DriveX msg: add media success in driveX I.
0m 07.76s: DriveX msg: send open media msg to thread for driveX I.
0m 07.76s: Source manager: open source flag:1,0,1,1,1
0m 07.77s: Source manager: add source id 0.
0m 07.78s: bd set region ?
0m 07.78s: Source open statusVD Yes, 2231-10-11
0m 07.78s: Source open status:BD Yes, 2231-10-11
0m 07.78s: bd set region ?
0m 07.93s: internal path I:/BDMV/
0m 08.71s: aacs 1 bd+ 1
0m 16.33s: got bdmv
0m 16.34s: got agid 0
0m 16.40s: sent host cert chal
0m 16.40s: got drive cert chal
0m 16.40s: BEC 0
0m 16.40s: DRIVE_VENDOR 0x0386
0m 16.48s: got drive key
0m 17.66s: got host key signature
0m 17.66s: verified drive signature
0m 17.66s: verified host signature
0m 17.74s: sent host signature and key point
0m 17.74s: got bus key
0m 20.06s: got volume id
0m 20.06s: got volume id mac
0m 20.06s: volume id is correct
0m 20.06s: got vid
0m 20.20s: blu-ray EA4A9741DCB450D83BDF374A8FF7697387154964
0m 20.75s: cert BEE=0x80 same
0m 21.36s: got agid 0
0m 21.42s: sent host cert chal
0m 21.42s: got drive cert chal
0m 21.42s: BEC 0
0m 21.42s: DRIVE_VENDOR 0x0386
0m 21.50s: got drive key
0m 21.50s: got host key signature
0m 21.50s: verified drive signature
0m 21.50s: verified host signature
0m 21.58s: sent host signature and key point
0m 21.58s: got bus key
0m 23.12s: D 7BE5810C
0m 42.04s: bt R:5
0m 42.05s: ff error: 7
0m 42.05s: bd+ generation 12
0m 42.05s: got vuk
0m 42.05s: failed to open 303
0m 44.37s: Source manager: open failed, delete source id 0.
0m 44.37s: Source manager: open source flag:1,0,1,1,1
0m 44.37s: Source manager: open source flag:1,0,1,1,1

[Mona]

It unfortunately still doesn't work, I am using the latest version of DVDFab 10.0.0, but I get the same message as the OP about unsupported BD+ protection.
0m 07.76s: type Blu-ray BDMV
0m 07.76s: volume label HIDDEN_FIGURES
...
0m 20.20s: blu-ray EA4A9741DCB450D83BDF374A8FF7697387154964
...
0m 23.12s: D 7BE5810C
0m 42.04s: bt R:5
0m 42.05s: ff error: 7
0m 42.05s: bd+ generation 12
0m 42.05s: got vuk
0m 42.05s: failed to open 303

Hello,

We will support this version of HIDDEN_FIGURES as soon as possible.

Regards,
mona