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    #1

    Unknown Error

    I am getting this error




    on the follow AU discs

    Underworld Blood Wars
    Sing
    Assassins Creed
    Moana
    Jack Reacher Never Go Back.

    I am guessing maybe it's the BD+ not supported error but not reported correctly. Or if something else ???

    Should I report it in the BD+ thread or send logs?

    Cheers
    K
    Tags: None
    #2
    Use the latest version of Fab and post the internal log file for one of these disks.

    Comment

      #3
      Hi,

      Did you still have the problem?

      Wilson
      Please post your logs the default location is:
      For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
      For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
      Please use attachment button and attach your most recent, Internal log and post right here.
      If it's the burning issue, please also attach burn log.

      Thanks!

      Comment

        #4
        Hi Wilson,

        No, what ever it was has been fixed.

        Thank you.

        Comment

          #5
          Ok so this issue has returned.. copied 7 BDs no problem.. next 2 I get the unknown error, so guessing something on DVDFab Server end ??

          here is logs anyway

          Code:
          DVDFab 10.0.3.9 (2017/05/23  17:09:55)

 0m 00.29s: Init Public log: enabled.
 0m 00.29s: Init Private log: finish.
 0m 00.29s: App info: 2017-5-16
 0m 00.29s: App info: 10.0.3.9 10039 Official
 0m 00.37s: Init CrashReportSettings: enabled.
 0m 00.37s: Init DVDInfo_Log: enabled.
 0m 00.37s: app args: count 2,arg 0:C:\Program Files (x86)\DVDFab 10\DVDFab.exe,arg 1:F:",
 0m 00.37s: Init Qt_Log: disabled.
 0m 00.43s: Decrypt: SetCanDecryptBlurayDisc 1
 0m 00.43s: Decrypt: SetCanDecryptDVDDisc 1
 0m 00.49s: Profile Manager :: Begin Load Profile 
 0m 00.49s: SUCCEED: IServerService WebServer Init succeed.
 0m 00.51s: SUCCEED: IServerService MediaLibrary Init succeed.
 0m 00.77s: Qt Translator file load success 
 0m 00.77s: App info: client type 22.
 0m 00.78s: MobilePlay load: preload successful.
 0m 00.85s: MobilePlay load: Load successful.
 0m 00.85s: set code page: .0
 0m 00.85s: Init process: Transfer settings successful.
 0m 00.86s: info: check logpath= E:/Documents/DVDFab10/Log/
 0m 00.87s: info: _check_gpu is running ...
 0m 01.38s: info: check_gpu run successful 
 0m 01.38s: info: recommand= 56, Shrink support= 0, enable= 0, cuda_cap= 1 , cpu_count= 8
 0m 01.38s: GPU check: GPUAccelerate-0X39
 0m 01.38s: GPU check: GPUAccelerate setting-0X38, 0X38
 0m 01.39s: GPU check: CUDA cap-0X1
 0m 01.39s: GPU check: Support coreavc decode-0
 0m 01.39s: GPU check: Lighting shrink status-0, 0
 0m 01.39s: GPU check: Graphics info 1: NVIDIA GeForce GTX 285 : 21.21.13.4201 : 1.3
 0m 01.40s: Init process: Load config successful.
 0m 01.40s: Init process: Windows os type is 64bit System Windows 10 Build 14393.
 0m 01.40s: Init process: command line in is "F:\"
 0m 01.40s: bTimeoutReturn=0
 0m 01.41s: Init process: there is another app running and exit.
 0m 01.46s: Profile Manager :: End Load Profile 
 4m 31.13s: mk exception 
 4m 31.13s: ff error: 0
 4m 31.14s: failed to open 306
 4m 50.19s: Source manager: open failed, delete source id 1.
 4m 50.20s: Source manager: open source flag:1,0,1,1,1
 5m 54.61s: DriveX msg: remove media in driveX F.
 5m 54.62s: Source manager: open source flag:1,0,1,1,1
 6m 33.51s: opening drive F
 6m 33.52s: opened i/o
 6m 33.53s: got media type 15
 6m 34.50s: got max lba 23425407
 6m 35.58s: got disc type 20
 6m 35.58s: type Blu-ray BDMV
 6m 35.58s: volume label Deepwater Horizon
 6m 35.58s: DriveX msg: media open(false) sucess in driveX F.
 6m 35.58s: DriveX msg: add media success in driveX F.
 6m 35.59s: DriveX msg: send open media msg to thread for driveX F.
 6m 35.59s: Source manager: add source id 2.
 6m 35.61s: bd set region ?
 6m 35.61s: Source open status:DVD Yes, 2231-10-11
 6m 35.61s: Source open status:BD Yes, 2231-10-11
 6m 35.61s: bd set region B
 6m 35.81s: internal path F:/BDMV/
 6m 36.09s: aacs 1 bd+ 0
 6m 37.23s: got bdmv
 6m 37.25s: got agid 0
 6m 37.32s: sent host cert chal
 6m 37.33s: got drive cert chal
 6m 37.34s: BEC 0
 6m 37.34s: DRIVE_VENDOR 0x0067
 6m 37.39s: got drive key
 6m 37.39s: got host key signature
 6m 37.39s: verified drive signature
 6m 37.40s: verified host signature
 6m 37.45s: sent host signature and key point
 6m 37.45s: got bus key
 6m 37.89s: got volume id
 6m 37.90s: got volume id mac
 6m 37.90s: volume id is correct
 6m 37.90s: got vid
 0m 00.06s: 

DVDFab 10.0.3.9 (2017/05/23  17:13:03)

 0m 00.06s: Init Public log: enabled.
 0m 00.07s: Init Private log: finish.
 0m 00.07s: App info: 2017-5-16
 0m 00.07s: App info: 10.0.3.9 10039 Official
 0m 00.14s: Init CrashReportSettings: enabled.
 0m 00.15s: Init DVDInfo_Log: enabled.
 0m 00.15s: app args: count 2,arg 0:C:\Program Files (x86)\DVDFab 10\DVDFab.exe,arg 1:F:",
 0m 00.15s: Init Qt_Log: disabled.
 0m 00.21s: Decrypt: SetCanDecryptBlurayDisc 1
 0m 00.21s: Decrypt: SetCanDecryptDVDDisc 1
 0m 00.26s: Profile Manager :: Begin Load Profile 
 0m 00.27s: SUCCEED: IServerService WebServer Init succeed.
 0m 00.28s: SUCCEED: IServerService MediaLibrary Init succeed.
 0m 00.54s: Qt Translator file load success 
 0m 00.54s: App info: client type 22.
 0m 00.56s: MobilePlay load: preload successful.
 0m 00.62s: MobilePlay load: Load successful.
 0m 00.63s: set code page: .0
 0m 00.63s: Init process: Transfer settings successful.
 0m 00.63s: info: check logpath= E:/Documents/DVDFab10/Log/
 6m 38.54s: blu-ray 77FB87D508CD09D8D53184B990A19A8065C95BF4
 0m 00.64s: info: _check_gpu is running ...
 0m 01.23s: Profile Manager :: End Load Profile 
 6m 39.27s: cert BEE=0x00 same
 0m 01.42s: info: check_gpu run successful 
 0m 01.42s: info: recommand= 56, Shrink support= 0, enable= 0, cuda_cap= 1 , cpu_count= 8
 0m 01.42s: GPU check: GPUAccelerate-0X39
 0m 01.43s: GPU check: GPUAccelerate setting-0X38, 0X38
 0m 01.43s: GPU check: CUDA cap-0X1
 0m 01.43s: GPU check: Support coreavc decode-0
 0m 01.43s: GPU check: Lighting shrink status-0, 0
 0m 01.43s: GPU check: Graphics info 1: NVIDIA GeForce GTX 285 : 21.21.13.4201 : 1.3
 0m 01.44s: Init process: Load config successful.
 0m 01.44s: Init process: Windows os type is 64bit System Windows 10 Build 14393.
 0m 01.44s: Init process: command line in is "F:\"
 0m 01.45s: bTimeoutReturn=0
 0m 01.45s: Init process: there is another app running and exit.
 7m 40.65s: mk exception 
 7m 40.65s: ff error: 0
 7m 40.65s: failed to open 306
 7m 44.89s: Source manager: open failed, delete source id 2.
 7m 44.90s: Source manager: open source flag:1,0,1,1,1
 7m 47.85s: Exit process: stop running.
 7m 47.92s: Exit process: finish MainUI.
 7m 47.92s: Exit process: finish FreePref.
 7m 47.92s: Exit process: finish AVEditWrap Release.

          Comment

            #6
            Try again seems to be server related although your log says you have another app. running so if its another decoder turn it off and retry.

            Comment

              #7
              Hi K1LL3M，

              We are updating our server, please kindly try again later. Thank you.
              User Manual for DVDFab v10 (pdf)

              DVDFab log default location:
              For Windows: C:\Users\User Name\Documents\DVDFab10\Log
              For Mac: Finder> Documents> DVDFab10> Log

              DVDFab Player 5:
              For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log

              Comment

                #8
                Originally posted by Ning View Post
                Hi K1LL3M，

                We are updating our server, please kindly try again later. Thank you.
                Thank you Ning, yes all good now

                Comment

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