Error using customize

[Sintas]

I get this weird error every time I try to use customize on a blu-ray (see picture).

I tried to search around but could not find an answer to what is wrong.
And then I tried a system restore which did not help either.

BTW: I get this error with DVDFab mediaplayer 3 as well.


[ATTACH]n343780[/ATTACH]

[90312]

Version 9 may not be able to handle this title? Try version 10.

[Sintas]

This suddenly began to happen with any blu-ray of any movie

Regarding using 10, please read this thread of mine: https://forum.dvdfab.cn/forum/softwa...king-correctly

[Sintas]

So, any ideas?

[Mona]

I get this weird error every time I try to use customize on a blu-ray (see picture).

I tried to search around but could not find an answer to what is wrong.
And then I tried a system restore which did not help either.

BTW: I get this error with DVDFab mediaplayer 3 as well.


[ATTACH]n343780[/ATTACH]

Hello,

We need files from the original movie disc to help check this problem:
1> Load the Blu-ray disc to PC drive, open it in Windows Explorer where you will have AACS folder, CERTIFICATE folder, BDSVM folder and BDMV folder.
2> Create a new folder and then copy and paste the entire AACS folder, CERTIFICATE folder and BDSVM folder to it; after that open the BDMV folder, copy all the files and folders except the STREAM folder to that new folder as well.
3> Zip the new folder and send us.

Regards,
mona

[Sintas]

I have solved this problem.
It the same problem as with fab media player.
The problem is, as I found out, that both these programs has become completely incompatible with Spyshelter.
It doesn't even help to add them to the whitelist, SS must be turned off.
Who do I talk to about this? You or the devs of SS?