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    #1

    An unknown error occurred - happens on and off but now happens all the time

    I've tried a different internet connection to eliminate internet connection issues...still the same..

    I've googled a bit around this and got a few hits but I'm a bit stumped?

    DVDFab 10.2.0.7 (2018/08/11 18:17:38) (X64)

    2018.08.11-18:17:38: Init Public log: enabled.
    2018.08.11-18:17:38: Init Private log: finish.
    2018.08.11-18:17:38: App info: 2018-8-8
    2018.08.11-18:17:38: App info: 10.2.0.7 10207 Official
    2018.08.11-18:17:38: Init CrashReportSettings: enabled.
    2018.08.11-18:17:38: Init DVDInfo_Log: enabled.
    2018.08.11-18:17:38: app info: compiled time Aug 8 2018 15:56:29
    2018.08.11-18:17:38: app args: count 1,arg 0:C:\Program Files\DVDFab 10\DVDFab64.exe,
    2018.08.11-18:17:38: Init Qt_Log: disabled.
    2018.08.11-18:17:38: Profile Manager :: Begin Load Profile
    2018.08.11-18:17:38: 2
    2018.08.11-18:17:38: C:/Program Files/DVDFab 10/QLanguage/FabQt_ENU.qm2018.08.11-18:17:38:
    2018.08.11-18:17:38: Qt Translator file load failed, the *.qm path is C:/Program Files/DVDFab 10/QLanguage/FabQt_ENU.qm
    2018.08.11-18:17:38: App info: client type 26.
    2018.08.11-18:17:38: MobilePlay load: preload successful.
    2018.08.11-18:17:38: MobilePlay load: Load successful.
    2018.08.11-18:17:38: set code page: .0
    2018.08.11-18:17:38: Init process: Transfer settings successful.
    2018.08.11-18:17:38: info: check logpath= C:/Users/Clare&Neil/Documents/DVDFab10/Log/
    2018.08.11-18:17:38: info: _check_gpu is running ...
    2018.08.11-18:17:39: info: check_gpu run successful
    2018.08.11-18:17:39: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 4
    2018.08.11-18:17:39: GPU check: GPUAccelerate-0X3
    2018.08.11-18:17:39: GPU check: GPUAccelerate setting-0X0, 0X0
    2018.08.11-18:17:39: GPU check: CUDA cap-0X0
    2018.08.11-18:17:39: GPU check: Support coreavc decode-0
    2018.08.11-18:17:39: GPU check: Lighting shrink status-0, 0
    2018.08.11-18:17:39: GPU check: Graphics info 1: ATI Radeon HD 3470 : 8.970.100.9001 :
    2018.08.11-18:17:39: Init process: Load config successful.
    2018.08.11-18:17:39: Server check: Set current server 1.
    2018.08.11-18:17:39: UHD HANDLE: not NULL!
    2018.08.11-18:17:39: UHD HANDLE: init success! 10c190b022383
    2018.08.11-18:17:39: UHD HANDLE: init success! 10c190b022383
    2018.08.11-18:17:39: MobilePlay load: preload successful.
    2018.08.11-18:17:39: MobilePlay load: Load successful.
    2018.08.11-18:17:39: Init process: Windows os type is 64bit System Windows 10 Build 17134.
    2018.08.11-18:17:39: Init process: appUuidForLastRun=04a0632c-0b4a-46d8-a088-8021b7241d64, appUuidForThisRun=a809825f-073c-4079-8b74-4f2112f5d9df
    2018.08.11-18:17:39: Init process: command line in is
    2018.08.11-18:17:39: ShowStartupDialog: true
    2018.08.11-18:17:39: Profile Manager :: End Load Profile
    2018.08.11-18:17:39: e4652ec9abe0deffe755e82f4054a418-c4726d789c891dc5c61b0ce542d09b7f-1e1bb4e47b53d1bfb338eddf69e47724-76bb04e4b31bb1bf1aed7615f748c4eb-c50a35a484fb496c899bedaff5c92501
    2018.08.11-18:17:39: Option check status-L
    2018.08.11-18:17:39: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:0:1 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:1 )-( UHD to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File to Blu-ray UHD:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:0 )-( DVD Cinavia Removal:1:0 )-( Blu-ray Cinavia Removal:1:0 )-( UHD Cinavia Removal:1:0 )-( DRM Removal:1:0 )-( iOS Recorder:1:0 )-( Hi-Fi Audio Converter:1:0 )-( UHD Copy:1:0 )-( UHD Ripper:1:0 )-( Youtube Video Download:1:0 )-
    2018.08.11-18:17:39: App info: language type ENU.
    2018.08.11-18:17:39: App info: Install path C:/Program Files/DVDFab 10/
    2018.08.11-18:17:39: Start check: begin
    2018.08.11-18:17:39: Init process: Set account info to DriveX.
    2018.08.11-18:17:39: Export Blu-ray source information report: enabled
    2018.08.11-18:17:39: Init process: Init GPU settings successful.
    2018.08.11-18:17:39: SUCCEED: IServerService WebServer Init succeed.
    2018.08.11-18:17:39: SUCCEED: IServerService MediaLibrary Init succeed.
    2018.08.11-18:17:40: Get cinavia info,(0,1)
    2018.08.11-18:17:40: Serial number is: 00-1e-e5-2a-df-7e:b8-ac-6f-2c-b8-0e
    2018.08.11-18:17:40: Connect type is: 0
    2018.08.11-18:17:41: Times of connecting server is: 0
    2018.08.11-18:17:41: FabAuthorize: CheckOption - success
    2018.08.11-18:17:41: Option check status-N
    2018.08.11-18:17:41: Server check: update share memory to 1.
    2018.08.11-18:17:41: Start check: end
    2018.08.11-18:17:45: Burn engine: start init.
    2018.08.11-18:17:45: Burn engine: set log folder.
    2018.08.11-18:17:45: DVD: init read settings.
    2018.08.11-18:17:45: DVD: init write settings.
    2018.08.11-18:17:45: Init BurnLog : file(C:/Users/Clare&Neil/Documents/DVDFab10/Log/burn_internal.log)
    2018.08.11-18:17:45: BD: init read settings.
    2018.08.11-18:17:45: BD: init write settings.
    2018.08.11-18:17:45: bd set region B
    2018.08.11-18:17:45: Burn engine: config engine type-3 begin.
    2018.08.11-18:17:45: Burn engine: config engine type-3 end.
    2018.08.11-18:17:45: Burn engine: writer count 1.
    2018.08.11-18:17:45: Burn engine: 0-D:\ [PIONEER BD-RWBDR-207D].
    2018.08.11-18:17:45: Burn engine: end init.
    2018.08.11-18:17:48: Init process: Init setting page successful.
    2018.08.11-18:17:48: ShowStartupDialog: false
    2018.08.11-18:17:48: QtLog Mode = false
    2018.08.11-18:17:48: Start show MainUI.
    2018.08.11-18:17:48: dpi scale: x scale 1.000000
    2018.08.11-18:17:48: dpi scale: y scale 1.000000
    2018.08.11-18:17:48: Init process: init main ui successful.
    2018.08.11-18:17:48: Report info: type(DVDFab10),title(textVDFab10_x64,status:start),version(10.2.0.7),
    2018.08.11-18:17:48: UI manager: switch to Copy mode.
    2018.08.11-18:17:48: Init process: show main ui successful.
    2018.08.11-18:17:48: Cinavia Version : 1.333.2.69.1.27
    2018.08.11-18:17:48: DriveX msg: Init driveX D with I/O mode: 0
    2018.08.11-18:17:48: scene data: delete file C:/Users/Clare&Neil/AppData/Roaming/DVDFab10/SceneData/b287a030-71d0-47fb-95fa-22f83a558e87.SceneData.xml result=1
    2018.08.11-18:17:48: scene data: delete dir C:/Users/Clare&Neil/AppData/Roaming/DVDFab10/SceneData/b287a030-71d0-47fb-95fa-22f83a558e87 result=0
    2018.08.11-18:17:48: before exec()
    2018.08.11-18:17:50: opening drive D
    2018.08.11-18:17:50: opened i/o
    2018.08.11-18:17:50: currentProfile: 0
    2018.08.11-18:17:50: got media type fail.
    2018.08.11-18:17:50: Source manager: open source flag:1,0,1,1,1
    2018.08.11-18:17:50: Source manager: open source flag:1,0,1,1,1
    2018.08.11-18:18:36: Source manager: select video files for open.
    2018.08.11-18:18:36: Source manager: open source flag:1,0,1,1,1
    2018.08.11-18:18:41: DriveX msg: adding media in driveX D.
    2018.08.11-18:18:41: Source manager: open source flag:1,0,1,1,1
    2018.08.11-18:18:51: opening drive D
    2018.08.11-18:18:51: opened i/o
    2018.08.11-18:18:51: currentProfile: 64
    2018.08.11-18:18:51: got media type 15
    2018.08.11-18:18:52: got max lba 21889535
    2018.08.11-18:18:53: got disc type 20
    2018.08.11-18:18:53: type Blu-ray BDMV
    2018.08.11-18:18:53: volume label OCTOPUSSY
    2018.08.11-18:18:53: DriveX msg: media open(false) sucess in driveX D.
    2018.08.11-18:18:53: DriveX msg: add media success in driveX D.
    2018.08.11-18:18:53: DriveX msg: send open media msg to thread for driveX D.
    2018.08.11-18:18:53: Source manager: add source id 0.
    2018.08.11-18:18:53: bd set region ?
    2018.08.11-18:18:53: Source open statusVD No, 2016-3-2
    2018.08.11-18:18:53: Source open status:BD Yes, 2020-7-13
    2018.08.11-18:18:53: Source open status:UHD Yes, 2158-1-1
    2018.08.11-18:18:53: bd set region ?
    2018.08.11-18:18:54: internal path D:/BDMV/
    2018.08.11-18:18:55: aacs 1 bd+ 1
    2018.08.11-18:19:12: got bdmv
    2018.08.11-18:19:13: got agid 0
    2018.08.11-18:19:13: sent host cert chal
    2018.08.11-18:19:13: got drive cert chal
    2018.08.11-18:19:13: BEC 1
    2018.08.11-18:19:13: DRIVE_VENDOR 0x0067
    2018.08.11-18:19:13: got drive key
    2018.08.11-18:19:15: got host key signature
    2018.08.11-18:19:15: verified drive signature
    2018.08.11-18:19:15: verified host signature
    2018.08.11-18:19:15: sent host signature and key point
    2018.08.11-18:19:15: got bus key
    2018.08.11-18:19:15: got volume id
    2018.08.11-18:19:15: got volume id mac
    2018.08.11-18:19:15: volume id is correct
    2018.08.11-18:19:15: got vid
    2018.08.11-18:19:15: blu-ray 21F2CE12AD8BEC238A944B424924E0C6E16A15CB
    2018.08.11-18:19:15: cert BEE=0x00 same
    2018.08.11-18:19:32: bt
    2018.08.11-18:19:32: ff error: 3
    2018.08.11-18:19:32: failed to open 307
    2018.08.11-18:20:17: Source manager: open failed, delete source id 0.
    2018.08.11-18:20:17: Source manager: open source flag:1,0,1,1,1
    Tags: None
    #2
    This has started happening and having googled I can't understand why...Ive tried a different internet connection to eliminate that...still the same...I'm baffled...

    DVDFab 10.2.0.7 (2018/08/11 18:17:38) (X64)

    2018.08.11-18:17:38: Init Public log: enabled.
    2018.08.11-18:17:38: Init Private log: finish.
    2018.08.11-18:17:38: App info: 2018-8-8
    2018.08.11-18:17:38: App info: 10.2.0.7 10207 Official
    2018.08.11-18:17:38: Init CrashReportSettings: enabled.
    2018.08.11-18:17:38: Init DVDInfo_Log: enabled.
    2018.08.11-18:17:38: app info: compiled time Aug 8 2018 15:56:29
    2018.08.11-18:17:38: app args: count 1,arg 0:C:\Program Files\DVDFab 10\DVDFab64.exe,
    2018.08.11-18:17:38: Init Qt_Log: disabled.
    2018.08.11-18:17:38: Profile Manager :: Begin Load Profile
    2018.08.11-18:17:38: 2
    2018.08.11-18:17:38: C:/Program Files/DVDFab 10/QLanguage/FabQt_ENU.qm2018.08.11-18:17:38:
    2018.08.11-18:17:38: Qt Translator file load failed, the *.qm path is C:/Program Files/DVDFab 10/QLanguage/FabQt_ENU.qm
    2018.08.11-18:17:38: App info: client type 26.
    2018.08.11-18:17:38: MobilePlay load: preload successful.
    2018.08.11-18:17:38: MobilePlay load: Load successful.
    2018.08.11-18:17:38: set code page: .0
    2018.08.11-18:17:38: Init process: Transfer settings successful.
    2018.08.11-18:17:38: info: check logpath= C:/Users/Clare&Neil/Documents/DVDFab10/Log/
    2018.08.11-18:17:38: info: _check_gpu is running ...
    2018.08.11-18:17:39: info: check_gpu run successful
    2018.08.11-18:17:39: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 4
    2018.08.11-18:17:39: GPU check: GPUAccelerate-0X3
    2018.08.11-18:17:39: GPU check: GPUAccelerate setting-0X0, 0X0
    2018.08.11-18:17:39: GPU check: CUDA cap-0X0
    2018.08.11-18:17:39: GPU check: Support coreavc decode-0
    2018.08.11-18:17:39: GPU check: Lighting shrink status-0, 0
    2018.08.11-18:17:39: GPU check: Graphics info 1: ATI Radeon HD 3470 : 8.970.100.9001 :
    2018.08.11-18:17:39: Init process: Load config successful.
    2018.08.11-18:17:39: Server check: Set current server 1.
    2018.08.11-18:17:39: UHD HANDLE: not NULL!
    2018.08.11-18:17:39: UHD HANDLE: init success! 10c190b022383
    2018.08.11-18:17:39: UHD HANDLE: init success! 10c190b022383
    2018.08.11-18:17:39: MobilePlay load: preload successful.
    2018.08.11-18:17:39: MobilePlay load: Load successful.
    2018.08.11-18:17:39: Init process: Windows os type is 64bit System Windows 10 Build 17134.
    2018.08.11-18:17:39: Init process: appUuidForLastRun=04a0632c-0b4a-46d8-a088-8021b7241d64, appUuidForThisRun=a809825f-073c-4079-8b74-4f2112f5d9df
    2018.08.11-18:17:39: Init process: command line in is
    2018.08.11-18:17:39: ShowStartupDialog: true
    2018.08.11-18:17:39: Profile Manager :: End Load Profile
    2018.08.11-18:17:39: e4652ec9abe0deffe755e82f4054a418-c4726d789c891dc5c61b0ce542d09b7f-1e1bb4e47b53d1bfb338eddf69e47724-76bb04e4b31bb1bf1aed7615f748c4eb-c50a35a484fb496c899bedaff5c92501
    2018.08.11-18:17:39: Option check status-L
    2018.08.11-18:17:39: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:0:1 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:1 )-( UHD to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File to Blu-ray UHD:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:0 )-( DVD Cinavia Removal:1:0 )-( Blu-ray Cinavia Removal:1:0 )-( UHD Cinavia Removal:1:0 )-( DRM Removal:1:0 )-( iOS Recorder:1:0 )-( Hi-Fi Audio Converter:1:0 )-( UHD Copy:1:0 )-( UHD Ripper:1:0 )-( Youtube Video Download:1:0 )-
    2018.08.11-18:17:39: App info: language type ENU.
    2018.08.11-18:17:39: App info: Install path C:/Program Files/DVDFab 10/
    2018.08.11-18:17:39: Start check: begin
    2018.08.11-18:17:39: Init process: Set account info to DriveX.
    2018.08.11-18:17:39: Export Blu-ray source information report: enabled
    2018.08.11-18:17:39: Init process: Init GPU settings successful.
    2018.08.11-18:17:39: SUCCEED: IServerService WebServer Init succeed.
    2018.08.11-18:17:39: SUCCEED: IServerService MediaLibrary Init succeed.
    2018.08.11-18:17:40: Get cinavia info,(0,1)
    2018.08.11-18:17:40: Serial number is: 00-1e-e5-2a-df-7e:b8-ac-6f-2c-b8-0e
    2018.08.11-18:17:40: Connect type is: 0
    2018.08.11-18:17:41: Times of connecting server is: 0
    2018.08.11-18:17:41: FabAuthorize: CheckOption - success
    2018.08.11-18:17:41: Option check status-N
    2018.08.11-18:17:41: Server check: update share memory to 1.
    2018.08.11-18:17:41: Start check: end
    2018.08.11-18:17:45: Burn engine: start init.
    2018.08.11-18:17:45: Burn engine: set log folder.
    2018.08.11-18:17:45: DVD: init read settings.
    2018.08.11-18:17:45: DVD: init write settings.
    2018.08.11-18:17:45: Init BurnLog : file(C:/Users/Clare&Neil/Documents/DVDFab10/Log/burn_internal.log)
    2018.08.11-18:17:45: BD: init read settings.
    2018.08.11-18:17:45: BD: init write settings.
    2018.08.11-18:17:45: bd set region B
    2018.08.11-18:17:45: Burn engine: config engine type-3 begin.
    2018.08.11-18:17:45: Burn engine: config engine type-3 end.
    2018.08.11-18:17:45: Burn engine: writer count 1.
    2018.08.11-18:17:45: Burn engine: 0-D:\ [PIONEER BD-RWBDR-207D].
    2018.08.11-18:17:45: Burn engine: end init.
    2018.08.11-18:17:48: Init process: Init setting page successful.
    2018.08.11-18:17:48: ShowStartupDialog: false
    2018.08.11-18:17:48: QtLog Mode = false
    2018.08.11-18:17:48: Start show MainUI.
    2018.08.11-18:17:48: dpi scale: x scale 1.000000
    2018.08.11-18:17:48: dpi scale: y scale 1.000000
    2018.08.11-18:17:48: Init process: init main ui successful.
    2018.08.11-18:17:48: Report info: type(DVDFab10),title(textVDFab10_x64,status:start),version(10.2.0.7),
    2018.08.11-18:17:48: UI manager: switch to Copy mode.
    2018.08.11-18:17:48: Init process: show main ui successful.
    2018.08.11-18:17:48: Cinavia Version : 1.333.2.69.1.27
    2018.08.11-18:17:48: DriveX msg: Init driveX D with I/O mode: 0
    2018.08.11-18:17:48: scene data: delete file C:/Users/Clare&Neil/AppData/Roaming/DVDFab10/SceneData/b287a030-71d0-47fb-95fa-22f83a558e87.SceneData.xml result=1
    2018.08.11-18:17:48: scene data: delete dir C:/Users/Clare&Neil/AppData/Roaming/DVDFab10/SceneData/b287a030-71d0-47fb-95fa-22f83a558e87 result=0
    2018.08.11-18:17:48: before exec()
    2018.08.11-18:17:50: opening drive D
    2018.08.11-18:17:50: opened i/o
    2018.08.11-18:17:50: currentProfile: 0
    2018.08.11-18:17:50: got media type fail.
    2018.08.11-18:17:50: Source manager: open source flag:1,0,1,1,1
    2018.08.11-18:17:50: Source manager: open source flag:1,0,1,1,1
    2018.08.11-18:18:36: Source manager: select video files for open.
    2018.08.11-18:18:36: Source manager: open source flag:1,0,1,1,1
    2018.08.11-18:18:41: DriveX msg: adding media in driveX D.
    2018.08.11-18:18:41: Source manager: open source flag:1,0,1,1,1
    2018.08.11-18:18:51: opening drive D
    2018.08.11-18:18:51: opened i/o
    2018.08.11-18:18:51: currentProfile: 64
    2018.08.11-18:18:51: got media type 15
    2018.08.11-18:18:52: got max lba 21889535
    2018.08.11-18:18:53: got disc type 20
    2018.08.11-18:18:53: type Blu-ray BDMV
    2018.08.11-18:18:53: volume label OCTOPUSSY
    2018.08.11-18:18:53: DriveX msg: media open(false) sucess in driveX D.
    2018.08.11-18:18:53: DriveX msg: add media success in driveX D.
    2018.08.11-18:18:53: DriveX msg: send open media msg to thread for driveX D.
    2018.08.11-18:18:53: Source manager: add source id 0.
    2018.08.11-18:18:53: bd set region ?
    2018.08.11-18:18:53: Source open statusVD No, 2016-3-2
    2018.08.11-18:18:53: Source open status:BD Yes, 2020-7-13
    2018.08.11-18:18:53: Source open status:UHD Yes, 2158-1-1
    2018.08.11-18:18:53: bd set region ?
    2018.08.11-18:18:54: internal path D:/BDMV/
    2018.08.11-18:18:55: aacs 1 bd+ 1
    2018.08.11-18:19:12: got bdmv
    2018.08.11-18:19:13: got agid 0
    2018.08.11-18:19:13: sent host cert chal
    2018.08.11-18:19:13: got drive cert chal
    2018.08.11-18:19:13: BEC 1
    2018.08.11-18:19:13: DRIVE_VENDOR 0x0067
    2018.08.11-18:19:13: got drive key
    2018.08.11-18:19:15: got host key signature
    2018.08.11-18:19:15: verified drive signature
    2018.08.11-18:19:15: verified host signature
    2018.08.11-18:19:15: sent host signature and key point
    2018.08.11-18:19:15: got bus key
    2018.08.11-18:19:15: got volume id
    2018.08.11-18:19:15: got volume id mac
    2018.08.11-18:19:15: volume id is correct
    2018.08.11-18:19:15: got vid
    2018.08.11-18:19:15: blu-ray 21F2CE12AD8BEC238A944B424924E0C6E16A15CB
    2018.08.11-18:19:15: cert BEE=0x00 same
    2018.08.11-18:19:32: bt
    2018.08.11-18:19:32: ff error: 3
    2018.08.11-18:19:32: failed to open 307
    2018.08.11-18:20:17: Source manager: open failed, delete source id 0.
    2018.08.11-18:20:17: Source manager: open source flag:1,0,1,1,1

    Comment

      #3
      Hi,

      Please try it again.

      Wilson
      Please post your logs the default location is:
      For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
      For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
      Please use attachment button and attach your most recent, Internal log and post right here.
      If it's the burning issue, please also attach burn log.

      Thanks!

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