Bug: DVDFab.exe has stopped working

[eggehad]

In version 7.0.2.1 when trying to transcode blue-ray KNOCKED_UP to 1080P DVD-9, it crashes consistently at the same place (2 1/2 hours into the process):

Problem signature:
Problem Event Name: APPCRASH
Application Name: DVDFab.exe
Application Version: 7.0.2.1
Application Timestamp: 4b9ec8af
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.0.0
Fault Module Timestamp: 4b5a9483
Exception Code: c0000005
Exception Offset: 000015f7
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: aa71
Additional Information 2: ab9495777e2398442c2c53121e40138b
Additional Information 3: db8e
Additional Information 4: 87eada44bbf0674d1f7ee03e524af797


The previous BETA 7.0.1.2 has a similar problem:
FabCore has stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: FabCore.exe
Application Version: 1.0.5.1
Application Timestamp: 4b8e3bd6
Fault Module Name: codecs.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4b66b937
Exception Code: c0000005
Exception Offset: 00081a8c
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Please let me know what other information you need me to provide to help resolve this problem.

-David

[eggehad]

Extreme Annoyance

So my DVD-Fab experience isn't so great, the program typically crashes more often than it works! So for a typically 2 - 3 hour encode cycle, when you are forced to restart after yet another crash- the dialog box:

The folder already exists.
c:\...\MainMovie\MovieName\

Do you want to overwrite it?


is so annoying. Click NO, and the process is cancelled, Click YES, and you start all over again. Why oh Why can't DVD-FAB keep the files it has already spent hours and hours encoding, and start again approximately where it has left off?

[AGJ]

threads merged and if you need help with this problem then post the info asked below in your next post reply

Help Us Help You


If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.

First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

The logs are simple text files that can be opened with Windows Notepad. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file.

dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.

dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.

dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.

Other Information:

Depending on the nature of the problem, it can help to know:
If this happens with all discs or just one
Your operating system/CPU/memory configuration
If you are using external hard drives or optical drives
If you have made any recent changes to your OS or system hardware
If you have other DVD or BD software installed, particularly if recently added.

Posts with all the requested information will be answered first.