[Solved] DVDFab - An unknown error occurred

[riccume]

Hello there. Since yesterday, when I start a Bluray rip and get to the stage of "Accessing DVDFab Cloud Service" I receive the message "An unknown error occurred. Please check if there is a new version at DVDFab website." I am running the latest version 12.1.1.5.
I believe this might be due to an issue with the DVDFab servers. What is the ETA for getting them back?
Thank you.

[Mona]

Hello there. Since yesterday, when I start a Bluray rip and get to the stage of "Accessing DVDFab Cloud Service" I receive the message "An unknown error occurred. Please check if there is a new version at DVDFab website." I am running the latest version 12.1.1.5.
I believe this might be due to an issue with the DVDFab servers. What is the ETA for getting them back?
Thank you.

Please provide the dvdfab_internal log file to us to look into this problem, thank you.

[riccume]

Thanks. Attached there.

[riccume]

In case it might be helpful to others, the issue was not with DVDFab server, it was the Host file on my computer. See here https://forum.dvdfab.cn/forum/dvdfab...-the-host-file. All sorted now.