"Disk will not open"

[pal369]

Greetings, I am trying to copy my 7 Blu-ray Star Trek movies to a Hard Drive, but the bar just moves from left to right and never stops.

Is there a solution to that? Please

Thank you

[AGJ]

Well need you to read what is below and post the information mentioned to your next post reply to this thread

Help Us Help You


If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.

First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

The logs are simple text files that can be opened with Windows Notepad. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file.

dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.

dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.

dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.

Other Information:

Depending on the nature of the problem, it can help to know:
If this happens with all discs or just one
Your operating system/CPU/memory configuration
If you are using external hard drives or optical drives
If you have made any recent changes to your OS or system hardware
If you have other DVD or BD software installed, particularly if recently added.

Posts with all the requested information will be answered first.

[fengtao]

Do you use the latest 7040 version? Please post internal log, thanks.

[unknownbluray]

Was this during the opening of the blu-ray? or while it was scanning and compressing?

[pal369]

Disk will not open

Greetings, thank you for the reply, yes I am using the latest upgrade, 7040, all it does is; A-the blue window open, B-the bar just moves left to right and does not stop. I have to cancel for it to stop.

Where would I find the internal log to post? Sorry, I checked but can not find *.log.

Also, when I tried to copy the same Blu-rae DVDs last week I received an error message that DVDFab needed to connect to the internet to make adjustments to the firewall settings. I changed my settings but I kept getting the same message.

Thank you for the help & support.

[unknownbluray]

I think all these issues is due to the firewall problem.

If you have windows Xp or higher usually they have a windows Firewall these have to be reset.

If you have an Antivirus program with firewall you have to reset this one also. So both Windows and Your Antivirus Firewall has to be set to the same which is medium.

Your other issue is the Antivirus may find DVDfab program as a threat so it blocks anything that has to do with it. You have to make it a trusted sit/program so your computer can use the dvdfabs internet ripper. See when you update the program your only updating certain things, your not technically updating the burner. DVDfabs has it on their server.

Try what I came up with and see what happens. But without being able to log online to DVDfabs server you cant decode anything.

[pal369]

Thank you, will try do do your suggestion.

Have a Good Day

[IPopov50]

As I see it, It's hardware problem - your drive particularly. If you can, please go to device manager, to your optical drive, right-click on it ->properties ->driver. See if it giving you an option to Roll Back Driver, do it. After it's done, go to your drive's manufacturer's website, find current driver for your drive, download and install. That should refresh brain of your drive and friendship with your computer.

[Guest]

787
Your posts have been move to a thread of your own. Do not hijack others threads with your own problems.

[reblink787]

Whoops!

Sorry Grunon,
I saw someone else having the same problem and thought I would consolidate minds/issues. This has been my first posting on the forums and I did not mean to hijack anyone. I apologize if I have broken any rules. Thank you for letting me know.

Reblink787