Program Locks up durring scan.

[jbejm]

First I want to say Hi to everyone.

I'm new to DVDfab and Blu-ray.
I just got the 3D Samsung Set which has the Monster vs Alien 3D Blu-ray that I want to back it up for safety reason. Well each time the program starts scanning Disk the program locks up with windows massage that the program crashed and needs to be closed.

I try Disable PathPlayer but that did not helped.

I have no problem with DVD's with scanning only with Blu-Ray. This is the Only Blu-Ray I have so I can't give you any other samples.


I installed program with Administrative rights. (Which I always do)

Windows 7 Ultimate 32 bit
Intel Core 2 Quad Processor
4 gigs Of memory

[AGJ]

Make sure Pathplayer is Enabled and also read what is listed below and post all info mentioned that you not post yet to your next post reply to this thread

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[jbejm]

This is only log file after crush. There is no Error numbers and the crush window is from system and not from DVDfab

http://www.flickr.com/photos/4901048...46557/sizes/o/

dvdfab_internal.log

DVDFab 7.0.5.5 (2010/05/13 20:47:20)

0m 02.09s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
0m 21.75s: detected blu-ray
0m 24.18s: drive I
0m 24.18s: volume label MONSTERS_VS_ALIENS_3D
0m 24.21s: detected blu-ray
0m 24.21s: drive I
0m 24.21s: volume label MONSTERS_VS_ALIENS_3D
0m 24.31s: root 3C5C20C3RDUS0004:MONSTERS_VS_ALIENS_3D:MONSTERS_VS _ALIENS_3D:MONSTERS_VS_ALIENS_3D
0m 24.86s: aacs 1 bd+ 0
0m 27.71s: got discinfo
0m 27.89s: got bdmv
0m 27.89s: got agid
0m 27.92s: sent host cert chal
0m 27.92s: got drive cert chal
0m 27.95s: got drive key
0m 27.95s: got host key signature
0m 27.96s: verified drive signature
0m 27.96s: verified host signature
0m 28.00s: sent host signature and key point
0m 28.00s: got bus key
0m 28.00s: got volume id
0m 28.00s: got volume id mac
0m 28.01s: volume id is correct
0m 28.01s: got vid

[AGJ]

Ok try right clicking the DVDFab desktop icon and select run as administrator to see if that will work for you and yes I know you installed as administrator but that does not mean it will run with administrator rights

[unknownbluray]

COuld this be because its the 3D movie? some different coding that they put on the disc?

[jbejm]

I did that too, run with administrator rights but no cigar.

I even made an image using ImgBurn and [other software] and try to read it from the hard drive but same story. it will crash.
But with DVD's no problem.

The only thing I can thing of that there is something on the computer that screws thing up.
If I will have time this weekend I will try to redo my computer and try it then.

but if any one has some Idea I will try it out.

Thanks for any help

[AGJ]

What anti-virus protection you have as you could try with that off. Also maybe check and make sure you are removing the correct copy protection for the region you are in. Could also try by keeping the BDLive to see if that works but I not think it will. Also what type of graphics card you have as that might be accessing CUDA or other and it could help by changing that setting.

[jbejm]

Over the weekend I redo my Computer. No software was installed accept DVD fab 7.0.5.8.b. All Latest driver for sound card and video card. No codecs or any other stuff.

The Blu-ray Monster vs Alien 3D had the same problem like before. So I stopped at Wal-Mart and got a Bolt and Kung Fu Panda Blu-rays. Got home and try to back them up.
All of them DVDfab was able to analyze and backup as Movie Only to Hard Drive as ISO file.

The Kung Fu Panda it took 35 min.
The Bolt it took 2 hr and 40 min. (Why so much difference in both movies?)

But it worked.

Try to put first movie Monster vs Alien 3D and same problem DVDFab locked before any Errors cold come out.

So maybe the developer could look into this problem. If this is the case for 3D only or other problem inside the blu-ray

[GregiBoy]

It sounds like the problem is with your Monsters to Aliens disk, not Fab.

Have you done all the normal checks on the disk?

[jbejm]

I even made an image using ImgBurn and [other software] and try to read it from the hard drive but same story. it will crash.
But with DVD's no problem.


Thanks for any help

If you saw from the statement I made before I had no problem coping that way. But I still could not read the file. I have no problem playing in the Player.

[IPopov50]

I think this crash was fixed in 7.0.5.8 beta. Please download from here,

http://www.dvdfab.com/mlink/download.php?g=DVDFAB_BETA

install "as Administrator" and give it a try

If you saw from the statement I made before I had no problem coping that way. But I still could not read the file. I have no problem playing in the Player.

[jbejm]

Over the weekend I redo my Computer. No software was installed accept DVD fab 7.0.5.8.b. All Latest driver for sound card and video card. No codecs or any other stuff.

The Blu-ray Monster vs Alien 3D had the same problem like before. So I stopped at Wal-Mart and got a Bolt and Kung Fu Panda Blu-rays. Got home and try to back them up.
All of them DVDfab was able to analyze and backup as Movie Only to Hard Drive as ISO file.

The Kung Fu Panda it took 35 min.
The Bolt it took 2 hr and 40 min. (Why so much difference in both movies?)

But it worked.

Try to put first movie Monster vs Alien 3D and same problem DVDFab locked before any Errors cold come out.

So maybe the developer could look into this problem. If this is the case for 3D only or other problem inside the blu-ray

If you can see that I already try it.