Bluray Alice in Wonderland will not copy w/o compress

[tattoo]

I tried to backup Alice in Wonderland the 'main movie' with the 2 English audio tracks and one English subtitle. It did not require compression to fit on a 25Gb disc.

One time it froze in the Finalization process. The second time it said it had an error in burning.

Any suggestions?

[tattoo]

I have duel ATI Radeon 4800 graphics cards. 'DXVA GPU acceleration for video decoding enabled' comes up in the process log.

Let me know if any other information is useful.

[tattoo]

With the ATI Radeon 4800's, I have backed up 'The Men Who Stare at Goats' from BD-50 to BD-25 and it worked with compression.

[IPopov50]

I tried to backup Alice in Wonderland the 'main movie' with the 2 English audio tracks and one English subtitle. It did not require compression to fit on a 25Gb disc.

One time it froze in the Finalization process. The second time it said it had an error in burning.

Any suggestions?

Tattoo,
your issue is obviously not compression related, but burning. Burning log would be really helpful. What burning engine are you using? Is it VSO, ImgBurn or Nero? Please post burning log from your burning engine, provide info on your burner, media, and we'll go from there

[tattoo]

It was the VSO engine. I've done some backups since then. Will the log still be there and what directory?

[tattoo]

I think I found.

2010-06-10 19:17:28 ---- ******************** Log session stop 10-Jun 19:17:28.098 PID 5324********************
2010-06-10 19:17:26 Info Parsing disc ...
2010-06-10 18:57:57 Error WRITE FAILED: write error occured near the end at sector 10539360 / 11940640
2010-06-10 18:57:50 Error Write error at 10539344 (16) - Code 03 0C 00 [Write error]
2010-06-10 18:25:02 Info Lead-in burning time (mS) 14144
2010-06-10 18:24:47 Info Write started 11940640 sectors to write
2010-06-10 18:24:47 Info Writing speed requested x8.0, effective x8.0
2010-06-10 18:24:47 Info Available write speed: 8x ,4x ,2x
2010-06-10 18:24:47 Info Media ID: RITEK-BR2-00
2010-06-10 18:24:47 Info Media type: BD-R Sequential
2010-06-10 18:24:47 Info PIO Mode
2010-06-10 18:24:47 Info Scanned files #9, folder #15 - total size 24452808144 b. (22.8 Gb.)
2010-06-10 18:24:47 Info Inserted media type : BD-R Sequential
2010-06-10 18:24:47 Info Write started
2010-06-10 18:24:43 Info Writable disc BD-R Sequential inserted. Ready to write
2010-06-10 18:24:33 Info Parsing disc ...
2010-06-10 18:12:23 Info No disc in drive.
2010-06-10 17:46:05 Info Disc (BD-ROM) not emtpy.
2010-06-10 17:17:34 Info Disc (BD-ROM) not emtpy.
2010-06-10 17:17:32 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R, Blu Ray-R Seq., Blu Ray-R Rnd., Blu Ray-RE
2010-06-10 17:17:32 Info Drive has Serial ATA physical interface
2010-06-10 17:17:32 Info New Drive selected : 0:1:0 - HL-DT-ST BD-RE WH08LS20 1.00 [D] (Ide)
2010-06-10 17:14:39 Info Current Drive selected : 0:1:0 - HL-DT-ST BD-RE WH08LS20 1.00 [D] (Ide)
2010-06-10 17:14:39 Info Using Advanced SPTI interface
2010-06-10 17:14:39 Info System default language : English (United States)
2010-06-10 17:14:39 Info User default language : English (United States)
2010-06-10 17:14:39 Info DLL Version : 4.0.7.466
2010-06-10 17:14:39 Info DLL : C:\Program Files (x86)\DVDFab 7\vso_hwe.dll
2010-06-10 17:14:39 Info Version : 7, 0, 7, 0
2010-06-10 17:14:39 Info ExeName : C:\Program Files (x86)\DVDFab 7\DVDFab.exe
2010-06-10 17:14:39 Info OS : Microsoft Windows 7 Professional (Build 7600)
2010-06-10 17:14:39 ---- ******************** Log session start 10-Jun 17:14:39.466 PID 5324********************


2010-06-10 16:41:35 ---- ******************** Log session stop 10-Jun 16:41:35.779 PID 5528********************
2010-06-10 16:41:18 Info Current Drive selected : 0:1:0 - HL-DT-ST BD-RE WH08LS20 1.00 [D] (Ide)
2010-06-10 16:41:18 Info Using Advanced SPTI interface
2010-06-10 16:41:18 Info System default language : English (United States)
2010-06-10 16:41:18 Info User default language : English (United States)
2010-06-10 16:41:18 Info DLL Version : 4.0.7.466
2010-06-10 16:41:18 Info DLL : C:\Program Files (x86)\DVDFab 7\vso_hwe.dll
2010-06-10 16:41:18 Info Version : 7, 0, 7, 0
2010-06-10 16:41:18 Info ExeName : C:\Program Files (x86)\DVDFab 7\DVDFab.exe
2010-06-10 16:41:18 Info OS : Microsoft Windows 7 Professional (Build 7600)
2010-06-10 16:41:18 ---- ******************** Log session start 10-Jun 16:41:18.572 PID 5528********************


2010-06-10 14:13:47 ---- ******************** Log session stop 10-Jun 14:13:47.342 PID 5708********************
2010-06-10 14:12:31 Info Current Drive selected : 0:1:0 - HL-DT-ST BD-RE WH08LS20 1.00 [D] (Ide)
2010-06-10 14:12:31 Info Using Advanced SPTI interface
2010-06-10 14:12:31 Info System default language : English (United States)
2010-06-10 14:12:31 Info User default language : English (United States)
2010-06-10 14:12:31 Info DLL Version : 4.0.7.466
2010-06-10 14:12:31 Info DLL : C:\Program Files (x86)\DVDFab 7\vso_hwe.dll
2010-06-10 14:12:31 Info Version : 7, 0, 6, 2
2010-06-10 14:12:31 Info ExeName : C:\Program Files (x86)\DVDFab 7\DVDFab.exe
2010-06-10 14:12:31 Info OS : Microsoft Windows 7 Professional (Build 7600)
2010-06-10 14:12:31 ---- ******************** Log session start 10-Jun 14:12:31.370 PID 5708********************

[IPopov50]

I think I found.

Yes, you found it alright. Now, please follow this link and set up ImgBurn as your burning engine following the instructions. I'll give you 99.9% it will take care of your problem:

However, if problem persist, let us know and we'll deal with it.

[IPopov50]

I think I found.

2010-06-10 19:17:28 ---- ******************** Log session stop 10-Jun 19:17:28.098 PID 5324********************
2010-06-10 19:17:26 Info Parsing disc ...
2010-06-10 18:57:57 Error WRITE FAILED: write error occured near the end at sector 10539360 / 11940640
2010-06-10 18:57:50 Error Write error at 10539344 (16) - Code 03 0C 00 [Write error]
2010-06-10 18:25:02 Info Lead-in burning time (mS) 14144
2010-06-10 18:24:47 Info Write started 11940640 sectors to write
2010-06-10 18:24:47 Info Writing speed requested x8.0, effective x8.0
2010-06-10 18:24:47 Info Available write speed: 8x ,4x ,2x
2010-06-10 18:24:47 Info Media ID: RITEK-BR2-00
2010-06-10 18:24:47 Info Media type: BD-R Sequential
2010-06-10 18:24:47 Info PIO Mode

In a meanwhile, here's what's wrong with your setup:
(1) it's in PIO Mode - you have to reset DMA
(2) your media is not the best one, and
(3) use of maximum speed is highly not recommended. You should set your speed to x4 for this media. (you can do it while setting ImgBurn)

[tattoo]

I'm not so familiar with the DMA vs. PIO mode. I uninstalled the bluray/dvd driver and rebooted. Will that reset it to DMA and how do I check to make sure?

[IPopov50]

I'm not so familiar with the DMA vs. PIO mode. I uninstalled the bluray/dvd driver and rebooted. Will that reset it to DMA and how do I check to make sure?

No, please don't do it again. If you don't know or not sure of something, let us know - there is nothing to be ashamed of.
To reset DMA, please go to DVDFab setting (green circle with check mark in top right corner of DVDFab window), new window will open: General -> "Reset DMA" button on right lower side.

Did you installed driver back???

[CBR929]

tattoo
As usual excellent help from IPopov50
If I also may add your drive has a firmware update you will find it here
NOTE: if you do not know how to flash your drive do not do it as it will render your drive useless
CBR929

[Leeb18509]

In a meanwhile, here's what's wrong with your setup:
(1) it's in PIO Mode - you have to reset DMA
(2) your media is not the best one, and
(3) use of maximum speed is highly not recommended. You should set your speed to x4 for this media. (you can do it while setting ImgBurn)

After seeing this same thing on my own system, I think maybe we can start to conclude that it's the VSO burning engine "reporting" a drive in PIO mode. I don't think anybody's drive is actually running in PIO mode. Unless they're using a PC built in 2001.

Best advice being install IMGBurn or just use something like Nero as the VSO burning engine seems to be full of show stopping bugs.

Setting the AWS in Imgburn works great and is a good idea. Otherwise it will try burning at 8-10x max speed. Although I managed a few Memorex (RITEK) burns at 10x which was impressive, I coastered a few also. 4x is what you want.

[IPopov50]

A I think maybe we can start to conclude that it's the VSO burning engine "reporting" a drive in PIO mode. I don't think anybody's drive is actually running in PIO mode. Unless they're using a PC built in 2001.

Leeb18509
this is not exactly correct. Any drive switches to PIO mode automatically after certain number of errors. Nobody really count errors and finding themselves in awkward situation like this. That's why that 'Reset DMA" button so conveniently located and mentioned in every troubleshooting guide.

[tattoo]

Yes the driver installed back on reboot. In Imgburn, I did the reset DMA but it said there were no SATA devices that needed to be reset. I also did the max write speed of 4x in DVDFab. It worked this time w/ Imgburn but appears Imgburn used 8x max. Thanks.

These are the logs from DVDFab and Imgburn:
2010-06-12 12:29:57 ---- ******************** Log session stop 12-Jun 12:29:57.611 PID 5372********************
2010-06-12 12:03:12 Info Disc ejected by user while parsing.
2010-06-12 12:03:08 Info Parsing disc ...
2010-06-12 11:44:53 Info Disc ejected by user.
2010-06-12 11:44:43 Info Writable disc BD-R Sequential inserted. Ready to write
2010-06-12 11:44:29 Info Parsing disc ...
2010-06-12 10:45:58 Info No disc in drive.
2010-06-12 10:15:26 Info Disc (BD-ROM) not emtpy.
2010-06-12 10:12:37 Info Disc (BD-ROM) not emtpy.
2010-06-12 10:12:19 Info Parsing disc ...
2010-06-12 09:54:30 Info Disc ejected by user.
2010-06-12 09:54:06 Info Writable disc BD-R Sequential inserted. Ready to write
2010-06-12 09:53:52 Info Parsing disc ...
2010-06-12 05:51:45 Info No disc in drive.
2010-06-11 17:31:59 Info Disc (BD-ROM) not emtpy.
2010-06-11 17:31:57 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R, Blu Ray-R Seq., Blu Ray-R Rnd., Blu Ray-RE
2010-06-11 17:31:57 Info Drive has Serial ATA physical interface
2010-06-11 17:31:57 Info New Drive selected : 0:1:0 - HL-DT-ST BD-RE WH08LS20 1.00 [D] (Ide)
2010-06-11 17:28:02 Info Current Drive selected : 0:1:0 - HL-DT-ST BD-RE WH08LS20 1.00 [D] (Ide)
2010-06-11 17:28:02 Info Using Advanced SPTI interface
2010-06-11 17:28:02 Info System default language : English (United States)
2010-06-11 17:28:02 Info User default language : English (United States)
2010-06-11 17:28:02 Info DLL Version : 4.0.7.466
2010-06-11 17:28:02 Info DLL : C:\Program Files (x86)\DVDFab 7\vso_hwe.dll
2010-06-11 17:28:02 Info Version : 7, 0, 7, 0
2010-06-11 17:28:02 Info ExeName : C:\Program Files (x86)\DVDFab 7\DVDFab.exe
2010-06-11 17:28:02 Info OS : Microsoft Windows 7 Professional (Build 7600)
2010-06-11 17:28:02 ---- ******************** Log session start 11-Jun 17:28:02.173 PID 5372********************

Imgburn log:
; //****************************************\\
; ImgBurn Version 2.5.1.0 - Log
; Saturday, 12 June 2010, 10:13:08
; \\****************************************//
;
;
I 17:29:35 ImgBurn Version 2.5.1.0 started!
I 17:29:35 Microsoft Windows 7 Professional x64 Edition (6.1, Build 7600)
I 17:29:35 Total Physical Memory: 8,386,836 KB - Available: 6,103,760 KB
I 17:29:35 Initialising SPTI...
I 17:29:35 Searching for SCSI / ATAPI devices...
I 17:29:35 -> Drive 1 - Info: HL-DT-ST BD-RE WH08LS20 1.00 (D (ATAPI)
I 17:29:35 Found 1 BD-RE!
I 17:31:32 Operation Started!
I 17:31:32 Source Device: [0:1:0] HL-DT-ST BD-RE WH08LS20 1.00 (D (ATAPI)
I 17:31:32 Source Media Type: BD-ROM
I 17:31:32 Source Media Sectors: 21,753,088
I 17:31:32 Source Media Size: 44,550,324,224 bytes
I 17:31:32 Source Media Volume Identifier: HURT_LOCKER_NA
I 17:31:32 Source Media Volume Set Identifier: 8CC21ED0FBB2F566_VOLUME_SET_ID
I 17:31:32 Source Media Application Identifier: APPLICATION_ID
I 17:31:32 Source Media Implementation Identifier: IMPLEMENTATION_ID
I 17:31:32 Source Media File System(s): UDF (2.50)
I 17:31:32 Read Speed (Data/Audio): MAX / 8x
I 17:31:33 Destination File: C:\Users\Chess\Documents\HURT_LOCKER_NA.ISO
I 17:31:33 Destination Free Space: 772,041,707,520 Bytes (753,946,980 KB) (736,276 MB) (719 GB)
I 17:31:33 Destination File System: NTFS
I 17:31:33 File Splitting: Auto
I 17:31:40 Abort Request Acknowledged
E 17:31:45 Failed to Read Sectors!
I 17:31:46 Exporting Graph Data...
I 17:31:46 Graph Data File: C:\Users\Chess\AppData\Roaming\ImgBurn\Graph Data Files\HL-DT-ST_BD-RE_WH08LS20_1.00_FRIDAY-JUNE-11-2010_5-31_PM_N-A.ibg
I 17:31:46 Export Successfully Completed!
E 17:31:46 Operation Aborted! - Duration: 00:00:13
E 17:31:46 Average Read Rate: N/A - Maximum Read Rate: N/A
I 10:13:05 Close Request Acknowledged
I 10:13:05 Closing Down...
I 10:13:08 Shutting down SPTI...
I 10:13:08 ImgBurn closed!

[CBR929]

@Leeb18509
IPopov50 is absolutely correct after 6 CRC errors any drive will be put in PIO mode which is the slowest.

After the Windows IDE/ATAPI Port driver (Atapi.sys) receives a cumulative total of six time-out or cyclical redundancy check (CRC) errors, the driver reduces the communications speed (the transfer mode) from the highest Direct Memory Access (DMA) mode to lower DMA modes in steps. If the driver continues to receive time-out or CRC errors, the driver eventually reduces the transfer mode to the slowest mode (PIO mode).

Leeb18509
this is not exactly correct. Any drive switches to PIO mode automatically after certain number of errors. Nobody really count errors and finding themselves in awkward situation like this. That's why that 'Reset DMA" button so conveniently located and mentioned in every troubleshooting guide.

CBR929