dvdfab 7.0.7.0 crashing after purchasing lifetime license

[armada10]

I have been using 7.0.7.0 trial version (blu ray to bluray) for a couple weeks without any problems, decided to purchase lifetime license, received registration key and successfully activated, then problems started right away, 7.0.7.0 started to get really sluggish, took longer to open and would freeze during analysis and crash, installed 7.0.7.8 beta, same problems. Need some guidance asap, thank u.

[AGJ]

Give the link below a try

DVDFab Registration Key Problems?

[armada10]

tried the link, followed the instructions, same problem. Blu to blu option shows never expire, I'm assuming registration key is valid, freezes during reading of disc.

[AGJ]

Well with DVDFab being sluggish, and taking longer to open and also freeze during analysis and crash would have to be something with your computer and not DVDFab. I would download CCleaner it free and run that to clean your computer by removing everything it finds. Then I would as well open DVDFab and click default settings and then see if anything has changed

[armada10]

did ccleaner, same problems, just don't understand why trial version worked flawlessly and paid version so problematic, using amd phenom II x4 810 8gb ram nvidia 8300 win7 64bit 2 lg bd-lh10ls30(1 int./1ext.), same hardware used with trial version, never had any problems.

[AGJ]

did ccleaner, same problems, just don't understand why trial version worked flawlessly and paid version so problematic, using amd phenom II x4 810 8gb ram nvidia 8300 win7 64bit 2 lg bd-lh10ls30(1 int./1ext.), same hardware used with trial version, never had any problems.

The paid and free version is the same program nothing different except the paid is registered. Now then I would read what is listed below and post all info mentioned in your next post reply to this thread. Without the info we do not know what is happening if it is a DVDFab problem

Help Us Help You


If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.

First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

The logs are simple text files that can be opened with Windows Notepad. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file.

dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.

dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.

dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…�). Time stamped, most recent at the bottom.

Other Information:

Depending on the nature of the problem, it can help to know:
If this happens with all discs or just one
Your operating system/CPU/memory configuration
If you are using external hard drives or optical drives
If you have made any recent changes to your OS or system hardware
If you have other DVD or BD software installed, particularly if recently added.

Posts with all the requested information will be answered first.

[armada10]

dvdfab_process
19:59:16: You are going to try "Blu-ray to Blu-ray" option.
19:59:16: Analyzing started
19:59:16: Analyzing completed successfully
19:59:16: Copy process started
20:15:00: Copy 00001.m2ts failed
20:15:00: Task_1 failed! Error=102

dvdfab_burn_iso
2010-07-04 15:04:39 ---- ******************** Log session stop 04-Jul 15:04:39.547 PID 1664********************
2010-07-04 15:02:13 Info Current Drive selected : 2:0:0 - HL-DT-ST BD-RE BH10LS30 1.00 [E] (Scsi)
2010-07-04 15:02:13 Info Using Advanced SPTI interface
2010-07-04 15:02:13 Info System default language : English (United States)
2010-07-04 15:02:13 Info User default language : English (United States)
2010-07-04 15:02:13 Info DLL Version : 4.0.7.466
2010-07-04 15:02:13 Info DLL : C:\Program Files (x86)\DVDFab 7\vso_hwe.dll
2010-07-04 15:02:13 Info Version : 7, 0, 7, 8
2010-07-04 15:02:13 Info ExeName : C:\Program Files (x86)\DVDFab 7\DVDFab.exe
2010-07-04 15:02:13 Info OS : Microsoft Windows 7 Home Premium (Build 7600)
2010-07-04 15:02:13 ---- ******************** Log session start 04-Jul 15:02:13.416 PID 1664********************

dvdfab_internal
DVDFab 7.0.7.8 (2010/07/04 15:08:22)

0m 14.68s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
0m 41.02s: detected blu-ray
0m 43.44s: drive E
0m 43.44s: volume label CROUCHING_TIGER
0m 43.50s: detected blu-ray
0m 43.50s: drive E
0m 43.50s: volume label CROUCHING_TIGER
0m 45.50s: root 8CBA2C430B4C0C41_VOLUME_SET_ID:CROUCHING_TIGER:CRO UCHING_TIGER:CROUCHING_TIGER
0m 46.27s: bdav 0 aacs 1 bd+ 0
0m 47.40s: got discinfo
0m 47.51s: got bdmv
0m 47.53s: got agid
0m 47.54s: sent host cert chal
0m 47.54s: got drive cert chal
0m 47.58s: got drive key
0m 47.58s: got host key signature
0m 47.58s: verified drive signature
0m 47.59s: verified host signature
0m 47.62s: sent host signature and key point
0m 47.62s: got bus key
0m 47.62s: got volume id
0m 47.62s: got volume id mac
0m 47.62s: volume id is correct
0m 47.62s: got vid
0m 57.81s: got vuk
0m 57.87s: got unit key 4
1m 03.08s: got extended bdinfo

[AGJ]

20:15:00: Task_1 failed! Error=102

try cleaning the Blu-ray and if that does not work check and make sure it has no scratches. as you are getting a read error

[armada10]

Tried 3 different discs, same problem, main movie only, when scanning gets to about 65-70% then freezes, not responding on task manager and just stays there, also when using trial version, software very responsive, able to click on options quickly, also on paid version, the options on the left side(full movie, main movie, etc... are missing at certain times when analyzing.

[Potti]

Hi armada10:
Would you please give our more info:
1. Which BD-rom device you using?
2. Which BD Disc you tried?
3. Whether you set the common settings in default?

And I think you have installed the Passkey, if not. Do it.
Waiting for your details.

[AGJ]

Tried 3 different discs, same problem, main movie only, when scanning gets to about 65-70% then freezes, not responding on task manager and just stays there, also when using trial version, software very responsive, able to click on options quickly, also on paid version, the options on the left side(full movie, main movie, etc... are missing at certain times when analyzing.

Try going into DVDFab Common settings DVD/ Blu-ray-Read and towards the bottom for Blu-ray: File Reading Mode change that from Internal to Windows File System to see if that helps. I believe I had a read error and changed that and it worked on the BD I was trying

[armada10]

Hi armada10:
Would you please give our more info:
1. Which BD-rom device you using?
2. Which BD Disc you tried?
3. Whether you set the common settings in default?

And I think you have installed the Passkey, if not. Do it.
Waiting for your details.

I'm using 2 lg bd-lh10ls30, 1 internal & 1 external. Tried to rip Baraka, Heat and Crouching Tiger. All settings are default. When I was using the trial version, didn't install Passkey and it worked fine.

[armada10]

Try going into DVDFab Common settings DVD/ Blu-ray-Read and towards the bottom for Blu-ray: File Reading Mode change that from Internal to Windows File System to see if that helps. I believe I had a read error and changed that and it worked on the BD I was trying

tried it, no change, locks up at about 72% analyzing.

[Potti]

Try the latest build please.

http://forum.dvdfab.com/showthread.php?p=56975#post56975