AVATAR - Crash - please help

[ccris]

Trying to backup Avatar (shows as RED_BIRD_2D_WW)
So far: Created ISO on hard drive, Full Disc mode, uncompressed.

Now trying to compress to BD25 Full Disc Mode and create ISO on hard drive.
(Later I would use ImgBurn to burn BD-R)

DVDFab crashed and offered to send a report.
This is done by sending an email.
I found sending report not very useful, as all reports I have sent were bounced for "mailbox full". Perhaps developers could switch from sending an email to program uploading info directly to their server.

So I am enclosing logs:
dvdfab_process.log:
13:13:47: Analyzing of DVD started
13:13:48: Analyzing of DVD completed successfully
13:13:48: Copy process started
13:23:44: Copy process completed successfully
13:23:44: Burn DVD folder (C:\DVD FAB Temp Files\Temp\FullDisc\UP_IN_THE_AIR\) started
13:42:33: Task_2 failed! Error=112

dvdfab_internal.log:
Not sure what to copy here as there are no headers.
Perhaps the last few entries:
6m 57.27s: compress begin: Blu-ray groups clips(00009.m2ts,00001.m2ts), playtime(11136 ms), size(6 MB)
6m 57.28s: warning: ggnode(00001.m2ts ) estimate_out_size > source_size(0.00567627 MB), video_source(0 MB), drop(0 MB), estimate_out_video(0 MB)
6m 57.33s: processing source(00009.m2ts)
7m 29.36s: group(00009.m2ts ) playtime(10135 ms) source(6 MB) request(2 MB) real(2 MB) bitrate(2087 kbps)
7m 29.40s: warning: ggnode(00001.m2ts ) estimate_out_size < 0, source(0.00567627 MB), video_source(0 MB), drop(0 MB), estimate_out_video(-1.#IND MB)
7m 29.42s: processing source(00001.m2ts)
7m 37.31s: group(00001.m2ts ) playtime(1001 ms) source(0 MB) request(0 MB) real(0 MB) bitrate(1881 kbps)
7m 37.31s: compress finished: groups request(3 MB, 2 MB) real(2 MB) average_bitrate(1881 kbps)
7m 41.03s: compress begin: Blu-ray groups clips(00010.m2ts), playtime(44044 ms), size(193 MB)
7m 41.04s: processing source(00010.m2ts)
11m 08.80s: group(00010.m2ts ) playtime(44044 ms) source(193 MB) request(104 MB) real(94 MB) bitrate(14238 kbps)
11m 08.93s: compress finished: groups request(104 MB, 104 MB) real(94 MB) average_bitrate(14238 kbps)
11m 12.14s: compress begin: Blu-ray groups clips(00003.m2ts,00004.m2ts), playtime(121370 ms), size(511 MB)
11m 12.16s: processing source(00003.m2ts)

dvdfab_burn_vso.log:
2010-07-19 11:09:57 ---- ******************** Log session stop 19-Jul 11:09:57.614 PID 3696********************
2010-07-19 11:09:50 Info Current Drive selected : 0:1:0 - SAMSUNG DVDWBD SH-B083L SB01 [E] (Ide)
2010-07-19 11:09:50 Info Using Advanced SPTI interface
2010-07-19 11:09:50 Info System default language : English (United States)
2010-07-19 11:09:50 Info User default language : English (United States)
2010-07-19 11:09:50 Info DLL Version : 4.0.7.466
2010-07-19 11:09:50 Info DLL : C:\Program Files\DVDFab 7\vso_hwe.dll
2010-07-19 11:09:50 Info Version : 7, 0, 8, 2
2010-07-19 11:09:50 Info ExeName : C:\Program Files\DVDFab 7\DVDFab.exe
2010-07-19 11:09:50 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
2010-07-19 11:09:50 ---- ******************** Log session start 19-Jul 11:09:50.578 PID 3696********************

I have backed up other BD discs successfully, without encountering this problem.
Vista SP2
Intel Core 2 6300 @ 1.86 GHz
1.00 GB RAM
Software coding only
No recent changes to OS or system
No other BD software installed or recently added.

Thanks.

[IPopov50]

I have backed up other BD discs successfully, without encountering this problem.
Vista SP2
Intel Core 2 6300 @ 1.86 GHz
1.00 GB RAM
Software coding only
No recent changes to OS or system
No other BD software installed or recently added.

Thanks.

ccris,
your error code is issued by VSO burning engine, not DVDFab itself. I would strongly recommend for you to change your burning engine from VSO to ImgBurn. From your post I can see that you already having ImgBurn installed on your machine, so, please set it up to work DVDFab and ImgBurn together. Here you can find step-by-step: http://forum.dvdfab.com/showthread.php?t=12
That should take care of your problem.

[GregiBoy]

@ccris

112 HWS_DEVICEINITFAILED 12 // initialization of the writing device has failed

This is a funny one considering you are writing to ISO on your HDD.

Is there enough diskspace, does the target dir exist, is the volume name valid, etc, etc, etc.

[ccris]

ccris,
your error code is issued by VSO burning engine, not DVDFab itself. I would strongly recommend for you to change your burning engine from VSO to ImgBurn. From your post I can see that you already having ImgBurn installed on your machine, so, please set it up to work DVDFab and ImgBurn together. Here you can find step-by-step: http://forum.dvdfab.com/showthread.php?t=12
That should take care of your problem.

Thanks for your reply, IPopov.
In fact, I do have ImgBurn set up already, I followed the instructions I got from the forum. DVD/Blu-Ray/Write section shows C:\ImgBurn\ImgBurn.exe.

I have included the VSO log because the "Help Us Help You" instructions say "dvdfab_burn_vso.log Attach for all problems." So I did. Not sure why.

[ccris]

@ccris

112 HWS_DEVICEINITFAILED 12 // initialization of the writing device has failed

This is a funny one considering you are writing to ISO on your HDD.

Is there enough diskspace, does the target dir exist, is the volume name valid, etc, etc, etc.

Hi GregiBoy, thanks for the reply.
"Is there enough diskspace" 721 GB left on drive

"does the target dir exist"
Yes.

"is the volume name valid"
Yes.

As far as I can tell, when compressing to an ISO on HDD, DVDFab first writes the "File Structure" in the Temp Files area. Only after the job is completed ImgBurn kicks in and creates the ISO file. The crash occurred while DVDFab was writing to the Temp Files area.

Any ideas?
Perhaps completely uninstalling DVDFab v7 off my machine and re-installing?
Or something else?

[ccris]

And to update my own posting:

Seeing that the process failed in "Full Disc" mode, I tried AVATAR backup in Main Movie mode.
DVDFab crashed again.
This time I did not find any new entries in the logs so I can post.
It simply crashed and gave the option of sending a crash report via email.

Any suggestions will be appreciated.

[GregiBoy]

@CCRIS.....

Is this only with AVATAR? Can you try another disk that you have done successfully before?