New user – some backups never finish

[sandriderman]

Hi

I have been using DVD FAB for a few weeks (demo and then purchased it). I have successfully backed up the Davinci Code, The Fifth Element and Avatar using the option to read an original disk and upon successful read, insert a black BR-R 25 and after less than 2 hours the whole process is complete and the disk plays on my PS3. Really easy

I have been unable to backup The Bourne Identity, The Bourne Supremacy or Ratatouille using this method. So I tried changing the target to C: and left it at 50 (no compression). This went fine, the bluray was read successfully but when I tried to either burn to a BD 25 disk or select the target as a different internal HD with the option to fit on to a BD 25 disk the process just hangs (the analyzing completes) at a low percentage. No error message is presented. The xx MB/s drops to zero (and at this point the MB/s disappears) leaving the Percent at in this case (Ratatouille) at 21.43%. On occasion I have left it running for perhaps 3 hours (no progress after say 20 minutes).


My PC:
Windows 7 Ultimate 64 bit
Intel Core i7 CPU 920 2.67 GHz
3.00GB Ram
ATI Radeon HD 4800 (driver 8.771.0.0 dated 25/08/2010)
4 SATA 500 GB Hard Drives
LG BH10LS30.AUAU10B 10x Internal BDRW

I have CyberLink PowerDVD 10 and AnyDVD HD installed (not running whilst using DVD FAB).

I hope I have provided enough information, thank you:

DVDFab 8.0.2.2 (2010/10/06 18:57:10)

2010-10-06 20:49:26 ---- ******************** Log session stop 06-Oct 20:49:26.462 PID 3088********************
2010-10-06 18:57:42 Info Current Drive selected : 2:0:0 - HL-DT-ST BD-RE BH10LS30 1.00 [F] (Ide)
2010-10-06 18:57:42 Info Using Patin-Couffin driver Version 1.37, Internal revision 37 Async. Access mode
2010-10-06 18:57:42 Info System default language : English (United Kingdom)
2010-10-06 18:57:42 Info User default language : English (United Kingdom)
2010-10-06 18:57:42 Info DLL Version : 4.0.11.473
2010-10-06 18:57:42 Info DLL : R:\Program Files (x86)\DVDFab 8\vso_hwe.dll
2010-10-06 18:57:42 Info Version : 8, 0, 2, 2
2010-10-06 18:57:42 Info ExeName : R:\Program Files (x86)\DVDFab 8\DVDFab.exe
2010-10-06 18:57:42 Info OS : Microsoft Windows 7 Ultimate (Build 7600)
2010-10-06 18:57:42 ---- ******************** Log session start 06-Oct 18:57:42.328 PID 3088********************

22:09:43: You are going to try "Blu-ray Copy" option.
22:09:43: Analyzing started
22:09:43: Analyzing completed successfully
22:09:43: Copy process started
22:48:54: Copy 00009.m2ts failed
22:48:54: Task_1 failed! Error=102

Please see attached for internal.log.

[CBR929]

Hi sandriderman
First Open Fab Click the Green √ top right > General > A/V Codec set to all Software restart Fab and try again.

22:09:43: You are going to try "Blu-ray Copy" option.

Second open Fab click the Blue ? click about what does it say for the options that you have purchased? If it says trial it seems that your registry may not have stuck, if so give this a read through
CBR929

[sandriderman]

Hi CBR929, thanks for your suggestions.

I tried setting the options in the menu you suggested to Software, restarting and this made no difference.

I checked the registration information and this looked ok.

So I decided to do a fresh installation of Windows XP on a seperate hard drive, ran all windows updates, got the latest drivers for my graphics card and installed DVDFAB (and successfully entered my registration details). No other software is installed.

I went through the same steps with Ratatouille and got the same problems - I can successfully set the source as the bluray and set the target as a folder on my PC and backup the disk without compression but I am unable to then convert this to either a 25 bluray disk or a different folder on my PC.

When the original bluray was in if I set this as the source and select the option to make a 25gig version (files) on my PC this gave the problem.

So in all cases the process of converting the file from "50" to "25" fails. As I can do a full backup of the disk I guess the source data is ok.

This is the most recent log from XP Pro, with all the A/V Codec set to Software (got to about 1.5% I think):

I will have another go with the Bourne Identity to confirm it is not just a one off problem.

Thanks for any help!

2010-10-09 10:52:08 ---- ******************** Log session stop 09-Oct 10:52:08.046 PID 2896********************
2010-10-09 08:38:26 Info Current Drive selected : 2:0:0 - HL-DT-ST BD-RE BH10LS30 1.00 [H] (Ide)
2010-10-09 08:38:26 Info Using Advanced SPTI interface
2010-10-09 08:38:26 Info System default language : English (United States)
2010-10-09 08:38:26 Info User default language : English (United Kingdom)
2010-10-09 08:38:26 Info DLL Version : 4.0.11.473
2010-10-09 08:38:26 Info DLL : C:\Program Files\DVDFab 8\vso_hwe.dll
2010-10-09 08:38:26 Info Version : 8, 0, 2, 2
2010-10-09 08:38:26 Info ExeName : C:\Program Files\DVDFab 8\DVDFab.exe
2010-10-09 08:38:26 Info OS : Microsoft Windows XP Professional (Build 2600: Service Pack 3)
2010-10-09 08:38:26 ---- ******************** Log session start 09-Oct 08:38:26.359 PID 2896********************

DVDFab 8.0.2.2 (2010/10/09 10:52:11)

0m 00.28s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
0m 04.42s: detected blu-ray
0m 04.42s: drive H
0m 04.42s: blu-ray type 1
0m 04.42s: volume label RATATOUILLE_GBR
0m 06.25s: root 8C9F02D636F220C5_VOLUME_SET_ID:RATATOUILLE_GBR:RAT ATOUILLE_GBR:RATATOUILLE_GBR
0m 06.71s: aacs 1 bd+ 0
0m 07.42s: got discinfo
0m 07.45s: exception when getting bdinfo 1004 102 26
0m 16.17s: got bdmv
0m 19.59s: got extended bdinfo
3m 09.87s: Blu-ray Copy: Full Disc
3m 09.87s: Source: C:\New Folder\FullDisc\RATATOUILLE_GBR\BDMV\
3m 09.87s: SourceSize: 37012 MB
3m 09.87s: RemoveHDAudio: 0
3m 09.87s: OutputTarget: BD25
3m 09.87s: OutputVideo: 1080p/i
3m 15.06s: Video reencode bitrate (13745 kbps)
3m 15.06s: compress begin: Blu-ray groups clips(00079.m2ts), playtime(10885 ms), size(38 MB)
3m 15.07s: processing source(00079.m2ts)
3m 16.23s: h264_encode: encode param profile(2) level(41) bitrate(13745)
3m 33.40s: group(00079.m2ts ) playtime(10885 ms) source(38 MB) request(19 MB) real(20 MB) bitrate(13745 kbps)
3m 33.40s: compress finished: groups request(19 MB, 19 MB) real(20 MB) average_bitrate(13745 kbps)
3m 35.28s: Video reencode bitrate (8674 kbps)
3m 35.28s: compress begin: Blu-ray groups clips(00093.m2ts), playtime(18768 ms), size(43 MB)
3m 35.29s: processing source(00093.m2ts)
3m 36.37s: h264_encode: encode param profile(2) level(41) bitrate(8674)
3m 56.46s: group(00093.m2ts ) playtime(18768 ms) source(43 MB) request(22 MB) real(22 MB) bitrate(8674 kbps)
3m 56.46s: compress finished: groups request(22 MB, 22 MB) real(22 MB) average_bitrate(8674 kbps)
3m 57.64s: Video reencode bitrate (8632 kbps)
3m 57.64s: compress begin: Blu-ray groups clips(00091.m2ts), playtime(18852 ms), size(43 MB)
3m 57.65s: processing source(00091.m2ts)
3m 58.75s: h264_encode: encode param profile(2) level(41) bitrate(8632)
4m 15.82s: group(00091.m2ts ) playtime(18852 ms) source(43 MB) request(22 MB) real(16 MB) bitrate(8632 kbps)
4m 15.82s: compress finished: groups request(22 MB, 22 MB) real(16 MB) average_bitrate(8632 kbps)
4m 19.54s: Video reencode bitrate (8961 kbps)
4m 19.54s: compress begin: Blu-ray groups clips(00092.m2ts), playtime(22355 ms), size(52 MB)
4m 19.56s: processing source(00092.m2ts)
4m 20.78s: h264_encode: encode param profile(2) level(41) bitrate(8961)
4m 40.90s: group(00092.m2ts ) playtime(22355 ms) source(52 MB) request(27 MB) real(24 MB) bitrate(8961 kbps)
4m 40.90s: compress finished: groups request(27 MB, 27 MB) real(24 MB) average_bitrate(8961 kbps)
4m 43.64s: Video reencode bitrate (8773 kbps)
4m 43.64s: compress begin: Blu-ray groups clips(00175.m2ts), playtime(24482 ms), size(57 MB)
4m 43.65s: processing source(00175.m2ts)
4m 44.90s: h264_encode: encode param profile(2) level(41) bitrate(8773)
41m 12.00s: group(00175.m2ts ) playtime(24482 ms) source(57 MB) request(29 MB) real(26 MB) bitrate(8773 kbps)
41m 12.00s: compress finished: groups request(29 MB, 29 MB) real(26 MB) average_bitrate(8773 kbps)

[sandriderman]

On my new XP installation I tried to back up the Bourne Identity with the original bluray disk in with the target a folder on the PC set to make the files fit on a 25 bluray disk. (I set the codec back to DXVA).

It got to 0.8% in 80 minutes:

The next thing I will try tomorrow is one that I have successfully backed up before to make sure I can still make backups.

DVDFab 8.0.2.2 (2010/10/09 13:43:08)

0m 00.42s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
0m 00.43s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
0m 05.31s: detected blu-ray
0m 05.31s: drive H
0m 05.31s: blu-ray type 1
0m 05.31s: volume label BOURNE_IDENT_G51
0m 08.81s: root 8CB2A760E6961C55_VOLUME_SET_ID:BOURNE_IDENT_G51:BO URNE_IDENT_G51:BOURNE_IDENT_G51
0m 09.71s: aacs 1 bd+ 0
0m 09.84s: got discinfo
0m 31.87s: got bdmv
0m 37.62s: got extended bdinfo
1m 30.40s: detected blu-ray
1m 30.40s: drive H
1m 30.40s: blu-ray type 1
1m 30.40s: volume label BOURNE_IDENT_G51
1m 42.60s: root 8CB2A760E6961C55_VOLUME_SET_ID:BOURNE_IDENT_G51:BO URNE_IDENT_G51:BOURNE_IDENT_G51
1m 43.53s: aacs 1 bd+ 0
1m 44.14s: got discinfo
1m 44.31s: got bdmv
1m 44.31s: got agid 0
1m 44.32s: sent host cert chal
1m 44.32s: got drive cert chal
1m 44.35s: got drive key
1m 44.37s: got host key signature
1m 44.37s: verified drive signature
1m 44.37s: verified host signature
1m 44.40s: sent host signature and key point
1m 44.40s: got bus key
1m 44.40s: got volume id
1m 44.40s: got volume id mac
1m 44.40s: volume id is correct
1m 44.42s: got vid
1m 44.46s: blu-ray 1214372BAFA77CC79AB4E8B0DDCDC8E991FCE110
1m 45.04s: D AFA7F0C6
1m 45.06s: got vuk
1m 45.09s: got unit key 7
2m 15.39s: got extended bdinfo
12m 18.31s: Blu-ray Copy: Full Disc
12m 18.31s: Source: H:\BDMV\
12m 18.31s: SourceSize: 43592 MB
12m 18.31s: RemoveHDAudio: 0
12m 18.31s: OutputTarget: BD25
12m 18.31s: OutputVideo: 1080p/i
12m 27.17s: Video reencode bitrate (1664 kbps)
12m 27.18s: compress begin: Blu-ray groups clips(00036.m2ts), playtime(24758 ms), size(23 MB)
12m 27.20s: processing source(00036.m2ts)
12m 27.20s: try to use gpu acceleration(2) for video decoding
12m 27.21s: DXVA GPU acceleration for video decoding enabled
12m 28.23s: h264_encode: encode param profile(2) level(41) bitrate(1664)
81m 05.76s: group(00036.m2ts ) playtime(24758 ms) source(23 MB) request(6 MB) real(5 MB) bitrate(1664 kbps)
81m 05.78s: compress finished: groups request(6 MB, 6 MB) real(5 MB) average_bitrate(1664 kbps)

[sandriderman]

I installed 8.0.2.4 and it seams to have fixed my problems.

Cheers

[CBR929]

Glad it's working for you now
CBR929