trouble copying

[ajl239]

it will only copy the before the main moive, any reasons why

[AGJ]

it will only copy the before the main moive, any reasons why

Help Us Help You


If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.

First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

The logs are simple text files that can be opened with Windows Notepad if you want to read them. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file. The log files can be attached to a post using the "Manage Attachments" button below the editing box.

dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.

dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.

dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.

Other Information:

Depending on the nature of the problem, it can help to know:
If this happens with all discs or just one
Your operating system/CPU/memory configuration
If you are using external hard drives or optical drives
If you have made any recent changes to your OS or system hardware
If you have other DVD or BD software installed, particularly if recently added.

Posts with all the requested information will be answered first.

[ajl239]

where do i find tech information ????

[ajl239]

2011-01-17 16:35:10 ---- ******************** Log session stop 17-Jan 16:35:10.564 PID 8084********************
2011-01-17 16:34:01 Info Disc (DVD-ROM) not empty.
2011-01-17 16:33:58 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-01-17 16:33:58 Info Drive has Serial ATA physical interface
2011-01-17 16:33:58 Info New Drive selected : 0:1:0 - HL-DT-ST DVDRAM GT20F ET11 [D] (Ide)
2011-01-17 16:25:43 Info Current Drive selected : 0:1:0 - HL-DT-ST DVDRAM GT20F ET11 [D] (Ide)
2011-01-17 16:25:43 Info Using Advanced SPTI interface
2011-01-17 16:25:43 Info System default language : English (United States)
2011-01-17 16:25:43 Info User default language : English (United States)
2011-01-17 16:25:43 Info DLL Version : 4.0.13.476
2011-01-17 16:25:43 Info DLL : C:\Program Files (x86)\DVDFab 8\vso_hwe.dll
2011-01-17 16:25:43 Info Version : 8, 0, 6, 8
2011-01-17 16:25:43 Info ExeName : C:\Program Files (x86)\DVDFab 8\DVDFab.exe
2011-01-17 16:25:43 Info OS : Microsoft Windows 7 Home Premium (Build 7600)
2011-01-17 16:25:43 ---- ******************** Log session start 17-Jan 16:25:43.396 PID 8084***************

[AGJ]

Internal logs are what needed as it has the DVD name and settings being used for DVDFab.