dvd5 selected but dvd9 is supplied

[mitch8]

Has anyone else seen this before. I am running version 7.0.3.0 (although I have also tried using version 8.0.6.8 with the same results) doing a dvdcopy full disc. I have selected dvd5 so it will fit on a single-sided dvd but after my write fails (immediately after it has supposedly compressed to fit within the 4.2 gb size) I looked in the temp storage directory and there was no compression done - it was over 5 gb in size. The discs that I am backing are from the Supernatural series season 5. Any ideas would be gratefully welcome.

[90312]

Check your registration, if the key didn't stick or if you are running a trial and it expired, no compression is possible.

One of the versions, and I think was a 7 version, defaulted to 4900MB on the DVD-5 write size and that's too big for a single layer disk.
Most of us set the DVD-5 size to 4472MB.

[mitch8]

Thanks for the heads up regarding the setting - I haven't seen that setting before...can you tell me where it is located? I've had version 7 working for over a year so I'm sure the key has been entered properly; and I haven't incurred this issue before - but I did need to rebuild my system and reinstall the app so maybe the setting defaulted to a higher limit.

[mitch8]

Okay, I found the setting under dvd-bluray/write. and it was set to 4300 well within the limits. I also double-checked the expiration and my dvd-to-dvd is set to 'never expire' so that shouldn't be the issue either. Any other areas you can think of? Maybe it's peculiar to the dvd I'm trying to backup?

[sunny]

Hi mitch8,

Please upgrade to the latest version of DVDFab 8.0.7.3 at
go to "Common Settings->DVD Copy", set the default output size as DVD5.
compress again.

If you still have the same problem, please offer us your log file, save location is like:
on Win7 C:\Users\User Name\My Documents\DVDFab\Log
on Vista C:\Users\User Name\Documents\DVDFab\Log
on XP C:\Documents and Settings\User Name\My Documents\DVDFab\Log
Thanks.

Sincerely,
--
Sunny

[mitch8]

Hi Sunny! Thanks - I'll give it a shot later tonight. Which log file would you want? I'll delete them all first so as to give ya a clean view of just this last go-around.