Reading/Writing Error

Betsy part of what is making this hard to trouble shoot is your confusing terminology.

You did not purchase write Data. You purchased DVD Copy which has the ability to write to a dvd.

You mention your CD-ROM drive.
A cd-rom drive will not read a dvd only a dvd reader / burner will read and write to a dvd.

It is some setting on your computer causing the problem and none of us can see what is happening from here.

You need to explain in detail what you are doing and what is happening in terms us dummies can understand in order to help you.

[betsy]

Very frustrating . . . I just tried to post a long entry only to have it denied because of some security link, so now I have to do this all over again.

Anyway...I'm not at home now to copy and paste the log information, but will when I return there in a couple of hours.

In the meantime, I do have the default set at DVD5, but wouldn't that only really matter for the final copy process to a blank disc??? The problem I'm having now is with the initial process of reading the original disc to create the files. Again, for more than a year, I've never encountered this problem before when I was with the Free HD Decrypter, either with 8.0.7.3. or 6.0.6.0; since the purchase to add the "Write Data" feature, neither of these versions, including 8.0.8.2., are able to read the original discs, showing me the Reading/Writing error within 1-3 minutes of the process every time.

Other thoughts -- could the problem be with the CD-ROM drive? Could there be something between the communication of that all of a sudden, with your software? Original DVDs play fine on my computer, but I don't know, just asking. Also, what about "Common Setting?" Could there be some things inappropriately checked or unchecked that could cause this? I've tried enabling and disabling PathPlayer, but to no avail.

[AGJ]

Ok so you purchased DVDFab DVD Copy as you was originally using the Free DVDFab HD Decryptor. I think that problem you are having is because your folders on computer are DVD9 size and you are probably using a DVD5 blank. You will need to redo those folders and compress them to a DVD5 size as the Write Data does not compress.

Don't know if you received my last post with the information you requested in the blue ?, or if you got the log data in an earlier post???

No logs.
Do a copy / paste of the log pertaining to your last try or two.
We do not need a long list .

We just need more information then we have now. All we are doing is playing the guessing game.

[betsy]

Don't know if you received my last post with the information you requested in the blue ?, or if you got the log data in an earlier post???

Do you need to know more than this??

Yes I did register the key sent in the email.

I had a thought that the software was not registered correctly.
Looks like I was wrong.

[betsy]

It says:

DVD Copy My name and a # in () Enabled: Yes Exp. Date: 3/12/2013

The following 7 items all say:

Trial User Yes Never Be Used

...with the exception of:
HD Decrypter Free Edition Yes Never Expire

Do you need to know more than this??

Yes I did register the key sent in the email.

Open DVDFab.
Click on the blue ? mark in the upper right corner.
Click on the word--- About---.

Exactly what does it say? Exactly.

When you purchased DVDFab DVD Copy did you use the key sent to you in your e-mail to register it?

[betsy]

FYI . . . I use Windows Vista and have McAfee Security Center.

[betsy]

OK, here goes, as best as my tech-challenged brain can explain it:

I originally had a free version of DVDFab that only allowed me to Copy, but not Write to a DVD (I hope I'm using the correct lingo here). I had been using a program called CyberLink DVD Suite Deluxe to burn the data onto a blank DVD, but recently began to have problems burning a couple of my discs. It was recommended that I use DVDFab's "Write Data" feature to perform this function instead, but when I tried the prompt said I had to update my current free version -- so I did and paid $46 and change to acquire the link to this upgrade.

That's when my other problem's began...not being able to perform the first function of copying the data and I keep getting this Reading/Writing error on every and any disc I put in, regardless of date of creation. A friend of mine took the DVD I really wanted copy home with her as she has the exact same 8.0.8.2. version with "Write Data" and had no problems copying the disc.

Now for the information requested by the Moderator: (I uploaded the two logs as shown and hope it worked because it said something about files being too big.)

Anyway, I would really appreciate your help as I'm unable to do anything now and getting quite frustrated because I'm very new at this stuff. Thank you again.

[Mike89]

I was wondering the same thing since the beginning of this thread.

[AGJ]

Never had this problem before I upgraded to Write Data status.

Not understand what you mean by update to Write Data status! Could you explain that for us because Write Data is included with DVDFab DVD Copy and no upgrade needed for that

[CBR929]

I'm not even sure what a burn log is, or how to post one.

All I can say is neither program, 8.0.8.2 or 6.0 is able to copy. Keep getting the same error message at around the same time -- about 6 mins. into the process. I've tried DVDs published from 1980 through current, and everyone is doing the same thing. Never had this problem before I upgraded to Write Data status.

Hi betsy

Please post your logs the default location is:
For Win7 C:\Users\User Name\My Documents\DVDFab\Log
or Vista C:\Users\User Name\Documents\DVDFab\Log
or for XP C:\Documents and Settings\User Name\My Documents\DVDFab\Log
Please use attachment button and attach your most recent, Internal and Burn log(s) and post right here.
CBR929

[betsy]

I'm not even sure what a burn log is, or how to post one.

All I can say is neither program, 8.0.8.2 or 6.0 is able to copy. Keep getting the same error message at around the same time -- about 6 mins. into the process. I've tried DVDs published from 1980 through current, and everyone is doing the same thing. Never had this problem before I upgraded to Write Data status.