"Media inserted is single layer...."

[coachjones50]

I have just recentlly updated to the new version of fab (6.2.0.5) and when I went to make a copy of my Star Trek movie, after the initial copy process when it asks for blank media, i put in the blank dvd+r that i have been using, it gives me a message that says "Media inserted in drive E: is single layer, Please insert a double layer media to start the write process." I havent changed any settings or anything. this is my first post and I went the Help us Help you forum and i think I got the log for it.

2009-11-19 09:43:19 ---- ******************** Log session stop 19-Nov 09:43:19.279 PID 6100********************
2009-11-19 09:24:17 Info Writable disc DVD+R inserted. Ready to write
2009-11-19 09:23:38 Info Writable disc DVD+R inserted. Ready to write
2009-11-19 08:53:22 Info Disc (DVD-ROM) not emtpy.
2009-11-19 08:53:11 Info Parsing disc ...
2009-11-18 23:42:19 Info Disc (DVD-ROM) not emtpy.
2009-11-18 23:42:17 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R
2009-11-18 23:42:17 Info Drive has IDE-ATAPI physical interface
2009-11-18 23:42:17 Info New Drive selected : 2:0:0 - TSSTcorp DVD+-RW TS-L632H D400 [E] (Ide)
2009-11-18 23:41:48 Info Current Drive selected : 2:0:0 - TSSTcorp DVD+-RW TS-L632H D400 [E] (Ide)
2009-11-18 23:41:48 Info Using Advanced SPTI interface
2009-11-18 23:41:48 Info System default language : English (United States)
2009-11-18 23:41:48 Info User default language : English (United States)
2009-11-18 23:41:48 Info DLL Version : 4.0.5.464
2009-11-18 23:41:48 Info DLL : C:\Program Files\DVDFab 6\vso_hwe.dll
2009-11-18 23:41:48 Info Version : 6, 2, 0, 5
2009-11-18 23:41:48 Info ExeName : C:\Program Files\DVDFab 6\DVDFab.exe
2009-11-18 23:41:48 Info OS : Microsoft Windows Vista Home Premium (Build 6002: Service Pack 2)
2009-11-18 23:41:48 ---- ******************** Log session start 18-Nov 23:41:48.321 PID 6100********


I have tried a couple other of my movies to see if it would work and it is doing the same thing. As far a i know my burner is just a single layer burner, but im not that computer savy. If i need more info please let me know and be nice, im a new b!!! Thanks in advance!

[AGJ]

Do you have the DVD5 selected at the bottom of the splash screen check out the highlighted part of the attachment

[coachjones50]

ok it is DVD9 and when I click to change it DVD5 it says "The DVD to DVD option is expired, Please buy or renew at dvdfab.com" ive only had the program a year or so. do you have to renew it?

[AGJ]

ok it is DVD9 and when I click to change it DVD5 it says "The DVD to DVD option is expired, Please buy or renew at dvdfab.com" ive only had the program a year or so. do you have to renew it?

That depends on how long you paid to have the program. when you buy you have the option for 1 year subscription, 2 year, 3 year, 4 year and lifetime

[coachjones50]

ok thanks for the quick reply, will have to check on that, but this should help my double layer problem? thanks again!

[maineman]

ok thanks for the quick reply, will have to check on that, but this should help my double layer problem? thanks again!

Yes. When your subscription expires, the software reverts to the freeware app which does not compress. Hence, your inability to compress to a dvd5.
I think DVD to DVD runs about $10 for the renewal, but as AGJ said, there are a number of options. You can opt for the "lifetime" renewal and avoid this in the future.

If you bought prior to May '08, lifetime subscriptions were "grandfathered" in.

[W&B]

I thought the default at the time of install was DVD5 and not DVD9? If so how did that change?

[90312]

In common settings, DVD to DVD, the default output size is selectable.

[W&B]

In common settings, DVD to DVD, the default output size is selectable.

Right, just meant provided the op didn't change any settings at time of install and the default is DVD5, how did it change?

[AGJ]

license probably expired

[bean55]

Right, just meant provided the op didn't change any settings at time of install and the default is DVD5, how did it change?

On free version it Depends on disc If the movie is 9 it will be 9 if the disc is 5 it will be 5,
can not reduce 9 to 5