asking for dual layer

[moviefan10]

any one have this problem. trying to burn panda and it rps no problem for asking for dual layer disk. any one a solution for this.

[CBR929]

Hi moviefan10
What are you selecting for output on the main screen DVD5 or DVD9?

Please post your logs the default location is:
For Win7 C:\Users\User Name\My Documents\DVDFab\Log
or Vista C:\Users\User Name\Documents\DVDFab\Log
or for XP C:\Documents and Settings\User Name\My Documents\DVDFab\Log
Please use attachment button and attach your most recent, Internal and Burn log(s)and post right here.
CBR929

[moviefan10]

i am not doing anything other then putting in the drive and starting it. this never happened before.
not sure what you are asking?

[Potti]

Please update the firmware of your BD/DVD device and try again.

[moviefan10]

2011-12-19 19:14:25 Info Drive has Serial ATA physical interface
2011-12-19 19:14:25 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:14:20 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:14:20 Info Drive has Serial ATA physical interface
2011-12-19 19:14:20 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:14:15 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:14:15 Info Drive has Serial ATA physical interface
2011-12-19 19:14:15 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:14:09 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:14:09 Info Drive has Serial ATA physical interface
2011-12-19 19:14:09 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:14:04 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:14:04 Info Drive has Serial ATA physical interface
2011-12-19 19:14:04 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:13:59 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:13:59 Info Drive has Serial ATA physical interface
2011-12-19 19:13:59 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:13:54 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:13:54 Info Drive has Serial ATA physical interface
2011-12-19 19:13:54 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:13:49 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:13:49 Info Drive has Serial ATA physical interface
2011-12-19 19:13:49 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:13:44 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:13:44 Info Drive has Serial ATA physical interface
2011-12-19 19:13:44 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:13:39 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:13:39 Info Drive has Serial ATA physical interface
2011-12-19 19:13:39 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:13:34 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:13:34 Info Drive has Serial ATA physical interface
2011-12-19 19:13:34 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:13:29 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:13:29 Info Drive has Serial ATA physical interface
2011-12-19 19:13:29 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:13:24 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:13:24 Info Drive has Serial ATA physical interface
2011-12-19 19:13:24 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:13:19 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:13:19 Info Drive has Serial ATA physical interface
2011-12-19 19:13:19 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 19:13:19 Info Disc ejected by user.
2011-12-19 19:01:27 Info Disc (DVD-ROM) not empty.
2011-12-19 19:01:27 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 19:01:27 Info Drive has Serial ATA physical interface
2011-12-19 19:01:27 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 18:59:52 Info Disc (DVD-ROM) not empty.
2011-12-19 18:59:38 Info Parsing disc ...
2011-12-19 18:58:45 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 18:58:45 Info Drive has Serial ATA physical interface
2011-12-19 18:58:45 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 18:58:44 Info Writable disc DVD+R inserted. Ready to write
2011-12-19 18:58:28 Info Parsing disc ...
2011-12-19 18:58:14 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 18:58:14 Info Drive has Serial ATA physical interface
2011-12-19 18:58:14 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 18:58:14 Info Writable disc DVD+R inserted. Ready to write
2011-12-19 18:57:58 Info Parsing disc ...
2011-12-19 18:57:50 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 18:57:50 Info Drive has Serial ATA physical interface
2011-12-19 18:57:50 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 18:57:48 Info Writable disc DVD+R inserted. Ready to write
2011-12-19 18:57:27 Info Parsing disc ...
2011-12-19 18:57:27 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 18:57:27 Info Drive has Serial ATA physical interface
2011-12-19 18:57:27 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 18:57:22 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 18:57:22 Info Drive has Serial ATA physical interface
2011-12-19 18:57:22 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 18:57:22 Info Disc ejected by user.
2011-12-19 18:45:23 Info Disc (DVD-ROM) not empty.
2011-12-19 18:45:21 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2011-12-19 18:45:21 Info Drive has Serial ATA physical interface
2011-12-19 18:45:21 Info New Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 18:43:41 Info Current Drive selected : 1:0:0 - ATAPI DVD A DH16AASH SA15 [D] (Ide)
2011-12-19 18:43:41 Info Using Advanced SPTI interface
2011-12-19 18:43:41 Info System default language : English (United States)
2011-12-19 18:43:41 Info User default language : English (United States)
2011-12-19 18:43:41 Info DLL Version : 4.0.20.488
2011-12-19 18:43:41 Info DLL : C:\Program Files (x86)\DVDFab 8 Qt\vso_hwe.dll
2011-12-19 18:43:41 Info Version : 8, 1, 3, 8
2011-12-19 18:43:41 Info ExeName : C:\Program Files (x86)\DVDFab 8 Qt\DVDFab.exe
2011-12-19 18:43:41 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2011-12-19 18:43:41 ---- ******************** Log session start 19-Dec 18:43:41.840 PID 4996*******************
hope this might help?

[moviefan10]

i was able to burn with an older version normally. but when i try the latest version it still asks for dual layer.

[90312]

A couple things to check: 1. the dvd quality setting on the first screen, see attached and 2. "common settings/write" to make sure the DVD size does not exceed 4472 MB.