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    Preview crashes the program

    I just updated to 9.0.4.0 (from 9.0.3.7). The first disk I'm backing up is The Hobbit.
    On the customize menu, when I try to preview (any of the 4 items listed), the program crashes:

    Here's the crash info from the pop-up:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: DVDFab.exe
    Application Version: 9.0.4.0
    Application Timestamp: 519309c6
    Fault Module Name: StackHash_38d9
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 06386e80
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 38d9
    Additional Information 2: 38d9ec761cde35dc7ff9a3014cbc1e9a
    Additional Information 3: f212
    Additional Information 4: f2126b35ab5de9a1c961e83e18b5e24b

    Guess I'll re-install 9.0.3.7 instead
    Last edited by wwooz; 05-20-2013, 03:30 AM.

    #2
    I'm having the exact same issue.

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      #3
      Could you please check the preview engine setting (directshow or internal)?

      You can change to another engine to see the result.
      DVDFab is the all-in-one software package for copying Blu-ray/DVD and converting video file.
      http://www.dvdfab.cn

      Comment


        #4
        (reloaded 9.0.4.0) and the crash occurs with either preview engine setting. Default was directshow (and checking the box to enable the DXVA acceleration did not effect the outcome).
        Last edited by wwooz; 05-23-2013, 06:20 AM.

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