"media insertedsingle layer, insert double layer" please help.

[isajck]

Hello all,

I am having the “media inserted is single layer, please insert a double layer” error message. I have made sure the writable media setting has been changed to DVD5 as previously recommended on the forum (cannot screen shot) and still cannot write anything. Does anyone have any other suggestions for getting the program to write disks or dare I ask, recommendations for another program to use. This has been an on-going issue making the program useless for me.

Not sure if this will help but here are my last VSO burn logs.

2013-08-12 23:07:53 ---- ******************** Log session stop 12-Aug 23:07:53.728 PID 5112********************
2013-08-12 23:03:31 Info Current Drive selected : 0:0:0 - hp DVD-RAM UJ8D1 H.01 [E] (Scsi)
2013-08-12 23:03:31 Info Using Advanced SPTI interface
2013-08-12 23:03:31 Info System default language : English (United States)
2013-08-12 23:03:31 Info User default language : English (United States)
2013-08-12 23:03:31 Info DLL Version : 4.0.21.489
2013-08-12 23:03:31 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-08-12 23:03:31 Info Version : 9, 0, 2, 8
2013-08-12 23:03:31 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-08-12 23:03:31 Info OS : Home Edition (Build 9200)
2013-08-12 23:03:31 ---- ******************** Log session start 12-Aug 23:03:31.584 PID 5112********************


2013-04-14 22:40:43 ---- ******************** Log session stop 14-Apr 22:40:43.520 PID 948********************
2013-04-14 22:40:43 Info Current Drive selected : 0:0:0 - hp DVD-RAM UJ8D1 H.01 [E] (Scsi)
2013-04-14 22:40:43 Info Using Advanced SPTI interface
2013-04-14 22:40:43 Info System default language : English (United States)
2013-04-14 22:40:43 Info User default language : English (United States)
2013-04-14 22:40:43 Info DLL Version : 4.0.21.489
2013-04-14 22:40:43 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-04-14 22:40:43 Info Version : 9, 0, 2, 8
2013-04-14 22:40:43 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-04-14 22:40:43 Info OS : Home Edition (Build 9200)
2013-04-14 22:40:43 ---- ******************** Log session start 14-Apr 22:40:43.520 PID 948********************


2013-04-14 22:31:59 ---- ******************** Log session stop 14-Apr 22:31:59.232 PID 7724********************
2013-04-14 22:31:59 Info Current Drive selected : 0:0:0 - hp DVD-RAM UJ8D1 H.01 [E] (Scsi)
2013-04-14 22:31:59 Info Using Advanced SPTI interface
2013-04-14 22:31:59 Info System default language : English (United States)
2013-04-14 22:31:59 Info User default language : English (United States)
2013-04-14 22:31:59 Info DLL Version : 4.0.21.489
2013-04-14 22:31:59 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-04-14 22:31:59 Info Version : 9, 0, 2, 8
2013-04-14 22:31:59 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-04-14 22:31:59 Info OS : Home Edition (Build 9200)
2013-04-14 22:31:59 ---- ******************** Log session start 14-Apr 22:31:59.232 PID 7724********************


2013-04-14 21:39:33 ---- ******************** Log session stop 14-Apr 21:39:33.504 PID 1632********************
2013-04-14 21:35:11 Info Current Drive selected : 0:0:0 - hp DVD-RAM UJ8D1 H.01 [E] (Scsi)
2013-04-14 21:35:11 Info Using Advanced SPTI interface
2013-04-14 21:35:11 Info System default language : English (United States)
2013-04-14 21:35:11 Info User default language : English (United States)
2013-04-14 21:35:11 Info DLL Version : 4.0.21.489
2013-04-14 21:35:11 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-04-14 21:35:11 Info Version : 9, 0, 2, 8
2013-04-14 21:35:11 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-04-14 21:35:11 Info OS : Home Edition (Build 9200)
2013-04-14 21:35:11 ---- ******************** Log session start 14-Apr 21:35:11.360 PID 1632********************


2013-04-14 10:35:27 ---- ******************** Log session stop 14-Apr 10:35:27.616 PID 7048********************
2013-04-14 09:56:08 Info Current Drive selected : 0:0:0 - hp DVD-RAM UJ8D1 H.01 [E] (Scsi)
2013-04-14 09:56:08 Info Using Advanced SPTI interface
2013-04-14 09:56:08 Info System default language : English (United States)
2013-04-14 09:56:08 Info User default language : English (United States)
2013-04-14 09:56:08 Info DLL Version : 4.0.21.489
2013-04-14 09:56:08 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-04-14 09:56:08 Info Version : 9, 0, 2, 8
2013-04-14 09:56:08 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-04-14 09:56:08 Info OS : Home Edition (Build 9200)
2013-04-14 09:56:08 ---- ******************** Log session start 14-Apr 09:56:08.320 PID 7048********************


2013-04-14 01:59:54 ---- ******************** Log session stop 14-Apr 01:59:54.624 PID 6404********************
2013-04-14 01:51:10 Info Current Drive selected : 0:0:0 - hp DVD-RAM UJ8D1 H.01 [E] (Scsi)
2013-04-14 01:51:10 Info Using Advanced SPTI interface
2013-04-14 01:51:10 Info System default language : English (United States)
2013-04-14 01:51:10 Info User default language : English (United States)
2013-04-14 01:51:10 Info DLL Version : 4.0.21.489
2013-04-14 01:51:10 Info DLL : C:\Program Files (x86)\DVDFab 9\vso_hwe.dll
2013-04-14 01:51:10 Info Version : 9, 0, 2, 8
2013-04-14 01:51:10 Info ExeName : C:\Program Files (x86)\DVDFab 9\DVDFab.exe
2013-04-14 01:51:10 Info OS : Home Edition (Build 9200)
2013-04-14 01:51:10 ---- ******************** Log session start 14-Apr 01:51:10.336 PID 6404********************

[90312]

Check this setting:

[isajck]

Check this setting:

It's set at DVD5 but the compression rating is at 57%.

[90312]

Try doing the "Main Movie", if you're doing full disc 57% seems about right.

[CBR929]

Hi isajck
As my friend said try doing main movie and also post your internal log.
You are also way behind in Fab versions, try updating to the latest version 9 or you can even try the latest version 8.
Hope this helps
CBR929

[GregiBoy]

And make sure that the DVD size is set something like 90312 has his set at 4424 not higher.

[isajck]

Okay, I did some updating of the program, changed a couple more settings and have run some copies....it appears to finally be working properly.

Thank you to everyone for the assistance!

[CBR929]

Glad you up and running again.