Only sound on copy is background music - NO voices

[lavee383]

This all started on the previous update and now with the latest update the problem has not gone away. I've found that every single DVD of mine that I've made copies of, or created PS3 rips, or even ISOs...there are no voices on any of them. The only sound is the background noises and music...nothing else.

Please help!!!

Win7P SP1 x64
DVDFab 9.1.1.5

[glenns]

Post your internal log files see how in the link below.

[lavee383]

I've checked around on settings and I don't see anything that would inhibit anything with the audio...
Settings>>Streams>>Audio - English, Dolby Digital, Select all audio tracks

One thing I did notice, but not related to audio, is on the General>>A/V Codec - it shows the graphics chipset as "LogMeIn Mirror Driver" and not my graphics card (GTX570):
Graphics Chipset :
LogMeIn Mirror Driver

Supported Video Codecs :
CUDA_MODE_H264
CUDA_MODE_VC1
CUDA_MODE_MPEG2
DXVA_MODE_H264
DXVA_MODE_VC1
DXVA_MODE_MPEG2

CoreAVC : cannot be detected.

[lavee383]

*edit*
never mind I see which one you want...but this is a large file that has logs from all the way back to version 8.1.6.3...how about I just post up the last couple? Will that do?

[lavee383]

DVDFab 9.1.0.5 (2013/12/08 15:38:59)

0m 00.70s: Start preload dll...
0m 00.75s: Load dll successful.
0m 00.75s: Start load fabplay dll...
0m 00.80s: Load fabplay dll successful.
0m 00.81s: Transfer settings successful.
0m 00.81s: info: fabcheck logpath= C:\Users\***\Documents\DVDFab\Log\
0m 00.96s: fab_check_gpu is running ...
0m 02.92s: fab_check_gpu run successful
0m 02.92s: info: recommand= 8248, Shrink support= 1, enable= 1, cuda_cap= 1 , cpu_count= 8
0m 02.92s: GPUAccelerate: 12351
0m 02.92s: GPUAccelerate setting: 8248, 8248
0m 02.92s: CUDA cap: 1
0m 02.92s: Support coreavc decode: 0
0m 02.92s: Lighting shrink status: 1, 1
0m 02.92s: Graphics info: LogMeIn Mirror Driver : :
0m 02.93s: Load config successful.
0m 02.93s: Windows os type is: 13.
0m 04.35s: Parse string is: 2:1416267602
0m 04.35s: Parse string is: 11:1416272765
0m 04.35s: Parse string is: 50:1416267782
0m 04.35s: Parse string is: 1:0
0m 04.35s: Parse string is: OV:9105
0m 04.35s: Parse string is: BV:9102
0m 04.35s: Option check status: Local
0m 04.35s: HD Decrypter-1-0-215811
0m 04.35s: DVD to DVD (Gold)-0-0-200011
0m 04.35s: DVD to DVD-1-1-20141118
0m 04.36s: DVD to Mobile-1-1-20141118
0m 04.36s: Blu-ray to Blu-ray-0-0-200011
0m 04.36s: Blu-ray to Mobile-0-0-200011
0m 04.36s: File to Mobile-1-1-20141118
0m 04.36s: Blu-ray to DVD-0-0-200011
0m 04.36s: File to DVD-0-0-200011
0m 04.36s: File to Blu-ray-0-0-200011
0m 04.36s: File Mover-1-0-215811
0m 04.36s: Blu-ray to 3D-0-0-200011
0m 04.36s: 2D to 3D-0-0-200011
0m 04.36s: Blu-ray Decrypt-1-0-200011
0m 04.36s: DVD Decrypt-1-0-200011
0m 04.36s: Start get sys number.
0m 04.36s: Get advertising info start
0m 04.36s: Product type is: 2
0m 04.36s: Serial number is: ***
0m 04.36s: Advertising id: 1
0m 04.36s: Reg URL link is:
0m 04.36s: URL link is:
0m 04.36s: Version is: 9105
0m 04.36s: Language type is: ENU
0m 04.36s: Product is: 2
0m 04.36s: Connect type is: 0
0m 04.45s: Init GPU settings successful.
0m 04.45s: CommmandLine:
0m 04.63s: Profile Manager :: End Load Profile
0m 05.17s: Begin init preview play engine.
0m 05.17s: Init DirectShow engine successful.
0m 05.25s: Times of connecting error is: 0
0m 05.25s: Parse string is: 2:1416267602
0m 05.26s: Parse string is: 11:1416272765
0m 05.26s: Parse string is: 50:1416267782
0m 05.26s: Parse string is: 1:0
0m 05.26s: Parse string is: OV:9115
0m 05.26s: Parse string is: BV:9112
0m 05.26s: Parse string is: S:3697032c9ce8dae4a2d12571665e7bf4
0m 05.26s: Option check status: NewWork
0m 05.27s: HD Decrypter-1-0-215811
0m 05.27s: DVD to DVD (Gold)-0-0-200011
0m 05.27s: DVD to DVD-1-1-20141118
0m 05.27s: DVD to Mobile-1-1-20141118
0m 05.27s: Blu-ray to Blu-ray-1-0-215811
0m 05.27s: Blu-ray to Mobile-1-0-215811
0m 05.27s: File to Mobile-1-1-20141118
0m 05.27s: Blu-ray to DVD-1-0-215811
0m 05.27s: File to DVD-1-0-215811
0m 05.27s: File to Blu-ray-1-0-215811
0m 05.27s: File Mover-1-0-215811
0m 05.27s: Blu-ray to 3D-1-0-215811
0m 05.27s: 2D to 3D-1-0-215811
0m 05.27s: Blu-ray Decrypt-1-0-200011
0m 05.27s: DVD Decrypt-1-0-200011
0m 07.25s: Init burn engine successful.
0m 07.65s: Init setting page successful.
0m 08.75s: Init driveX with I/O mode: 0
0m 08.75s: Init driveX with I/O mode: 0
0m 08.75s: Init driveX with I/O mode: 0
0m 08.76s: opening drive E
0m 08.76s: opened i/o
0m 08.76s: got media type 4
0m 08.86s: got max lba 2286111
0m 08.87s: got disc type 10
0m 08.91s: type DVD-VIDEO
0m 08.91s: volume label THE_POLAR_EXPRESS_DISC_1
0m 31.13s: opening drive E
0m 31.13s: opened i/o
0m 31.14s: got media type 4
0m 31.23s: got max lba 2286111
0m 31.24s: got disc type 10
0m 31.28s: type DVD-VIDEO
0m 31.28s: volume label THE_POLAR_EXPRESS_DISC_1
0m 31.30s: opening drive F
0m 31.31s: opened i/o
0m 31.31s: opening drive H
0m 31.31s: opened i/o
0m 31.33s: Open blu-ray disc expired time: 215811
0m 31.33s: internal path E:/VIDEO_TS/
0m 31.33s: got copyright 0 0
0m 31.95s: got udf/iso
0m 32.72s: got discinfo
0m 32.73s: pathplayer enabled
0m 33.25s: button: vts_1 menu_1 pgc_1 cell_2 sector_10315 count_4
0m 35.16s: user cancelled
0m 35.16s: failed to open 1

[lavee383]

DVDFab 9.1.1.5 (2013/12/08 15:41:15)

0m 00.10s: Start preload dll...
0m 00.13s: Load dll successful.
0m 00.13s: Start load fabplay dll...
0m 00.18s: Load fabplay dll successful.
0m 00.19s: Transfer settings successful.
0m 00.19s: info: fabcheck logpath= C:\Users\***\Documents\DVDFab\Log\
0m 00.20s: fab_check_gpu is running ...
0m 00.39s: fab_check_gpu run successful
0m 00.39s: info: recommand= 8248, Shrink support= 1, enable= 1, cuda_cap= 1 , cpu_count= 8
0m 00.40s: GPUAccelerate: 12351
0m 00.40s: GPUAccelerate setting: 8248, 8248
0m 00.40s: CUDA cap: 1
0m 00.40s: Support coreavc decode: 0
0m 00.40s: Lighting shrink status: 1, 1
0m 00.40s: Graphics info: LogMeIn Mirror Driver : :
0m 00.40s: Load config successful.
0m 00.40s: Windows os type is: 13.
0m 00.44s: Option check status: Failed
0m 00.44s: HD Decrypter-1-0-215811
0m 00.44s: DVD to DVD (Gold)-0-0-200011
0m 00.44s: DVD to DVD-0-0-200011
0m 00.44s: DVD to Mobile-0-0-200011
0m 00.44s: Blu-ray to Blu-ray-0-0-200011
0m 00.44s: Blu-ray to Mobile-0-0-200011
0m 00.44s: File to Mobile-0-0-200011
0m 00.44s: Blu-ray to DVD-0-0-200011
0m 00.44s: File to DVD-0-0-200011
0m 00.44s: File to Blu-ray-0-0-200011
0m 00.44s: File Mover-1-0-215811
0m 00.44s: Blu-ray to 3D-0-0-200011
0m 00.44s: 2D to 3D-0-0-200011
0m 00.44s: Blu-ray Decrypt-1-0-200011
0m 00.44s: DVD Decrypt-1-0-200011
0m 00.44s: Start get sys number.
0m 00.44s: Serial number is: ***
0m 00.44s: Reg URL link is:
0m 00.44s: Version is: 9115
0m 00.44s: Product is: 2
0m 00.44s: Connect type is: 0
0m 01.33s: Profile Manager :: End Load Profile
0m 01.83s: Times of connecting error is: 0
0m 01.84s: Parse string is: 2:1416267602
0m 01.85s: Parse string is: 11:1416272765
0m 01.85s: Parse string is: 50:1416267782
0m 01.85s: Parse string is: 1:0
0m 01.85s: Parse string is: OV:9115
0m 01.85s: Parse string is: BV:9112
0m 01.85s: Parse string is: S:30b20a3a882863cada6b435705e9f918
0m 01.94s: Option check status: NewWork
0m 01.94s: HD Decrypter-1-0-215811
0m 01.94s: DVD to DVD (Gold)-0-0-200011
0m 01.94s: DVD to DVD-1-1-20141118
0m 01.94s: DVD to Mobile-1-1-20141118
0m 01.94s: Blu-ray to Blu-ray-1-0-215811
0m 01.94s: Blu-ray to Mobile-1-0-215811
0m 01.94s: File to Mobile-1-1-20141118
0m 01.94s: Blu-ray to DVD-1-0-215811
0m 01.95s: File to DVD-1-0-215811
0m 01.95s: File to Blu-ray-1-0-215811
0m 01.95s: File Mover-1-0-215811
0m 01.95s: Blu-ray to 3D-1-0-215811
0m 01.95s: 2D to 3D-1-0-215811
0m 01.95s: Blu-ray Decrypt-1-0-200011
0m 01.95s: DVD Decrypt-1-0-200011
0m 01.95s: End check info.
0m 01.95s: connect 0 : start.
0m 01.95s: Init GPU settings successful.
0m 01.95s: CommmandLine:
0m 02.37s: Begin init preview play engine.
0m 02.37s: Init DirectShow engine successful.
0m 02.57s: Burn engine: start init.
0m 02.64s: Burn engine: type-0.
0m 02.64s: Burn engine: end init.
0m 02.95s: Init setting page successful.
0m 03.84s: Init driveX with I/O mode: 0
0m 03.84s: Init driveX with I/O mode: 0
0m 03.84s: Init driveX with I/O mode: 0
0m 03.84s: opening drive E
0m 03.84s: opened i/o
0m 03.85s: got media type 4
0m 04.01s: got max lba 2286111
0m 04.01s: got disc type 10
0m 04.05s: type DVD-VIDEO
0m 04.05s: volume label THE_POLAR_EXPRESS_DISC_1
0m 05.97s: connect 0 : 1:1-10:1-11:1-12:1-13:1-14:1-15:1-
0m 26.16s: opening drive E
0m 26.17s: opened i/o
0m 26.17s: got media type 4
0m 26.28s: got max lba 2286111
0m 26.28s: got disc type 10
0m 26.32s: type DVD-VIDEO
0m 26.32s: volume label THE_POLAR_EXPRESS_DISC_1
0m 26.34s: opening drive F
0m 26.34s: opened i/o
0m 26.34s: opening drive H
0m 26.34s: opened i/o
154m 30.70s: Open blu-ray disc expired time: 215811
154m 30.70s: opening drive E
154m 30.70s: opened i/o
154m 32.43s: got max lba 2286111
154m 32.44s: got disc type 10
154m 32.47s: internal path E:/VIDEO_TS/
154m 32.48s: got copyright 0 0
154m 33.10s: got udf/iso
154m 33.86s: got discinfo
154m 33.87s: pathplayer enabled
154m 34.41s: button: vts_1 menu_1 pgc_1 cell_2 sector_10315 count_4
154m 50.79s: button: vts_1 menu_1 pgc_1 cell_3 sector_19279 count_4
154m 50.93s: button: vts_1 menu_1 pgc_2 cell_2 sector_31064 count_11
154m 51.15s: button: vts_1 menu_1 pgc_2 cell_3 sector_31119 count_11
154m 51.19s: button: vts_1 menu_1 pgc_2 cell_4 sector_31176 count_11
154m 51.23s: button: vts_1 menu_1 pgc_2 cell_5 sector_31231 count_11
154m 51.92s: button: vts_1 menu_1 pgc_3 cell_2 sector_32995 count_9
154m 51.97s: button: vts_1 menu_1 pgc_3 cell_3 sector_33054 count_3
155m 28.38s: got dvdinfo
155m 28.38s: opened dvd
155m 36.24s: ========WorkAttr::SetSource=======
155m 36.24s: Source Video Size Original : 720 x 303
155m 36.25s: Source Video Size Display : 854 x 360
155m 36.25s: Source Video FPS : 24000 / 1001
155m 36.26s: Source Video Bitrate : 1200
155m 36.26s: Source Audio Bitrate : 448000
155m 36.26s: Source Audio Channels : 6
155m 36.26s: Source Audio Volume : 100
155m 36.26s: Work Profile : Play Station 3(MP4)
160m 40.29s: UILog:OnMsgToolbar_Start
160m 40.30s: UILog:Msg Start : ready start
160m 40.30s: UILog:Msg Start : start test run work
160m 40.31s: UILog:right button to null, work falg = -1
160m 40.31s: UILog:Msg Start : run work
160m 40.31s: UILog:Run current Work.
160m 40.31s: UILog:Begin work ripper.
160m 40.31s: UILog:Begin work copy or converter.
160m 40.31s: Start check DVD Ripper register status.
160m 40.31s: End check DVD Ripper register status: Enable
160m 40.31s: UILog:start running at thread.
160m 40.32s: UILog:return flag at start running at thread ok.
160m 40.32s: OPList at DVD Ripper : (480.2),(128.2)
160m 40.32s: DVD ripper check watermark flag: 0
160m 42.90s: ------------------ convert work begin(1/1) ------------------
160m 42.90s: info: create config(dvd2video)
160m 42.90s: info: use profile(Play Station 3(MP4))
160m 42.90s: info: dvd playlist(1),angle(0),chapter(1->24)
160m 42.90s: info: 3D working_mode(disable), 3D format(sbs_lef_right)
160m 43.31s: info: stream input@ Video(480)[codec(mpeg2video) size(720*480) fps(24000/1001) interlace(0) opcode(compress)]
160m 43.32s: info: perset file config OK !
160m 43.32s: info: set output video frame_rate(24000/1001)
160m 43.32s: info: stream output Video(480)[codec(h264) size(720*304) fps(24000/1001) interlace(0)]
160m 43.33s: info: stream input@ Audio(128)[codec(ac3) channels(6) sample(48000) bitrate(448000) bitdepth(16) opcode(compress)]
160m 43.34s: info: stream output Audio(128)[codec(aac) channels(6) sample(48000) bitrate(448000) bitdepth(16)]
160m 43.34s: info: SubMode(Render) -- Display Only forced Subtitle(false)
160m 43.34s: UILog:MsgWork:WorkStatus_Start
160m 43.46s: CUDA GPU acceleration for video encoding enabled
160m 43.46s: info: h264_encode: encode param profile(2) level(41) bitrate(788) crf(-1)
171m 57.29s: info: audio_decode finish job
172m 00.26s: audio_encode finish job
172m 03.03s: ------------------ convert work finished ------------------
172m 04.04s: UILog:MsgWork:current work finish : 3
172m 04.04s: UILog:Run current Work.
172m 04.05s: UILog:Begin work copy or converter.
172m 04.07s: UILog:start running at thread.
172m 04.08s: UILog:return flag at start running at thread ok.
172m 04.15s: UILog:MsgWork:WorkStatus_Start
172m 04.17s: DVD Copy
172m 04.17s: Source: E:/
172m 04.17s: SourceSize: 4399 MB
172m 04.17s: OutputSize: 4300 MB
178m 08.13s: UILog:MsgWork:current work finish : 3
178m 08.38s: UILog:Run Work to end.
323m 30.14s: UILog:OnMsgToolbar_Start
323m 30.15s: UILog:Msg Start : ready start
323m 30.15s: UILog:Msg Start : start test run work
323m 30.17s: UILog:Msg Start : run work
323m 30.18s: UILog:Run current Work.
323m 30.18s: UILog:Begin work copy or converter.
323m 30.18s: UILog:start running at thread.
323m 30.18s: UILog:return flag at start running at thread ok.
323m 30.21s: UILog:MsgWork:WorkStatus_Start
323m 30.22s: DVD Copy
323m 30.22s: Source: E:/
323m 30.22s: SourceSize: 4399 MB
323m 30.22s: OutputSize: 4300 MB
330m 22.88s: UILog:MsgWork:WorkStatus_Start
330m 22.88s: build iso from C:\Users\***\Documents\DVDFab\Temp\FullDisc\THE_PO LAR_EXPRESS_DISC_1\ with VSO
333m 25.06s: UILog:MsgWork:current work finish : 3
333m 25.09s: UILog:Run Work to end.
344m 57.47s: opening drive F
344m 57.49s: opened i/o
344m 57.49s: got media type 4
344m 57.49s: got max lba 2202095
344m 57.49s: got disc type 10
344m 57.50s: type DVD-VIDEO
344m 57.50s: volume label THE_POLAR_EXPRESS_DISC_1
382m 03.06s: Open blu-ray disc expired time: 215811
382m 03.06s: opening drive F
382m 03.06s: opened i/o
382m 03.10s: got max lba 2202095
382m 03.10s: got disc type 10
382m 03.10s: internal path F:/VIDEO_TS/
382m 03.10s: got copyright 0 0
382m 03.12s: got udf/iso
382m 03.14s: got discinfo
382m 03.15s: pathplayer enabled
382m 03.25s: button: vts_1 menu_1 pgc_1 cell_2 sector_8519 count_4
382m 06.50s: button: vts_1 menu_1 pgc_1 cell_3 sector_17478 count_4
382m 06.54s: button: vts_1 menu_1 pgc_2 cell_2 sector_28439 count_11
382m 06.57s: button: vts_1 menu_1 pgc_2 cell_3 sector_28492 count_11
382m 06.58s: button: vts_1 menu_1 pgc_2 cell_4 sector_28547 count_11
382m 06.59s: button: vts_1 menu_1 pgc_2 cell_5 sector_28600 count_11
382m 06.74s: button: vts_1 menu_1 pgc_3 cell_2 sector_30323 count_9
382m 06.77s: button: vts_1 menu_1 pgc_3 cell_3 sector_30380 count_3
382m 08.98s: user cancelled
382m 08.98s: failed to open 1

[lavee383]

anyone have any idea why no other sound is ever transferred during the copy/convert?

[glenns]

Have you tried to play it back in a different device? use a software player on the computer does it have audio?

Theirs 2 things you can try first use all software in Fab settings and try again if that don't work try turning off path player in fab settings and try again turn it back on when done.Try 1 at a time.

[lavee383]

glenns...
Thanks for the reply. I've tried it in different players w/no success...VLC, Media Player Classic, Windows Media player, etc...all do not play sound other than the music/background sounds...

I'll try your suggestions and let you know.

[glenns]

When you play back the sound do you use stereo speakers or Dolby surround receiver with 5-7 speakers? as this sounds like a playback setting problem as I never heard of a sound track on a movie that only has music and effects.unless it's a extra on the disk and Fab or you picked the wrong title to copy but then you said it happens with iso's also so this is iso's of the whole disk or of just main movie?

Can you play the store brought disk on the computer using the free version of pass key does it have proper sound?

[CBR929]

Hi lavee383
I have just tried it with the Polar Express in 3 soft players and I have sound in all of them.
Please make sure that you have the latest drivers for your GPU and try again.
CBR929

[lavee383]

I'm thinking it is something to do with my rig and not the ripper...I just tried watching some of my older movies I've got archived and they too are only playing some of the sound...and I know for a fact that they were good rips.

I'm updating all my codecs/drivers/etc right now. Will let you know...

[lavee383]

Hi lavee383
I have just tried it with the Polar Express in 3 soft players and I have sound in all of them.
Please make sure that you have the latest drivers for your GPU and try again.
CBR929

I just updated my nvidia drivers this past weekend...so it's good to go...I'm updating my audio drivers and codecs right now...

[lavee383]

Lame...it's looking more and more like it was audio drivers/codecs...I just played the same files that were having issues and they play normally now...will reset all changes I made to Fab and try the rip again...

[lavee383]

ok sorry guys...chalk this one up to driver updates needed. just ripped the movie again and everything sounds fine...don't understand how everything is working fine and then all of a sudden an update is need to "fix" the problem...