Since 9.x, we've had to login our account rather than use our product key from 8.x
Beginning with 9.1.1.1 our "lifetime" products have not been working and say "Trial". I had hoped that 9,1,1,5 may resolve our issue, so I waited, but we are still locked out of our products.
I've contacted customer service and at first they said they don't see my account. I had to forward my lifetime purchase receipts from 2011 to even get assistance at all, now they repeat that "they have resolved our issue" but they have not.
Still I need assistance. Who can I contact? The last time this occurred, with our 1st 9.x download we were able to get a person on the phone to work us through getting it corrected and that turned out to be on their end.
Now, I send an email and wait 24 hours to get a reply over and over.
I'm now in a vicious circle trying to get our lifetime products working. I assume that since we need to log-in, in order to activate our products, that the account is in error and there is nothing to do on our end.
Any advise? :confused:
