Since 9.x, we've had to login our account rather than use our product key from 8.x
Beginning with 9.1.1.1 our "lifetime" products have not been working and say "Trial". I had hoped that 9,1,1,5 may resolve our issue, so I waited, but we are still locked out of our products.
I've contacted customer service and at first they said they don't see my account. I had to forward my lifetime purchase receipts from 2011 to even get assistance at all, now they repeat that "they have resolved our issue" but they have not.
Still I need assistance. Who can I contact? The last time this occurred, with our 1st 9.x download we were able to get a person on the phone to work us through getting it corrected and that turned out to be on their end.
Now, I send an email and wait 24 hours to get a reply over and over.
I'm now in a vicious circle trying to get our lifetime products working. I assume that since we need to log-in, in order to activate our products, that the account is in error and there is nothing to do on our end.
Any advise?
Beginning with 9.1.1.1 our "lifetime" products have not been working and say "Trial". I had hoped that 9,1,1,5 may resolve our issue, so I waited, but we are still locked out of our products.
I've contacted customer service and at first they said they don't see my account. I had to forward my lifetime purchase receipts from 2011 to even get assistance at all, now they repeat that "they have resolved our issue" but they have not.
Still I need assistance. Who can I contact? The last time this occurred, with our 1st 9.x download we were able to get a person on the phone to work us through getting it corrected and that turned out to be on their end.
Now, I send an email and wait 24 hours to get a reply over and over.
I'm now in a vicious circle trying to get our lifetime products working. I assume that since we need to log-in, in order to activate our products, that the account is in error and there is nothing to do on our end.
Any advise?
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