I'm a long-time user of DVDFab but have hit a problem I can't solve. The program always crashes right after splash screen. Nothing I do is able to get it working again.
I'm on Win7 and have been using this same laptop and configuration with DVDFab for years. It was only a recent version (9.1.5.3 I believe) where I first saw the issue. I tried moving up to 9.1.5.9, but got the same issue. I even tried the latest beta 9.1.6.1 with the same results.
The original problem was that it would get to the splash screen and hang forever. I read in another thread that editing fab_config.xml PreviewDirectShow="1" could get past the splash screen hang. I did this and it was able to get past that problem, but now crashes as I described.
I examined the log file dvdfab_internal.log but didn't see anything that helped me understand what's going on. Here is the output for 9.1.5.9 (I see the same output for 9.1.6.1):
I've tried doing a full uninstall and reinstall and making sure my video driver is up to date. DVDFab worked fine for years on this same setup, so I don't see how it could be something in my setup causing the problem.
Please help me get DVDFab back!
I'm on Win7 and have been using this same laptop and configuration with DVDFab for years. It was only a recent version (9.1.5.3 I believe) where I first saw the issue. I tried moving up to 9.1.5.9, but got the same issue. I even tried the latest beta 9.1.6.1 with the same results.
The original problem was that it would get to the splash screen and hang forever. I read in another thread that editing fab_config.xml PreviewDirectShow="1" could get past the splash screen hang. I did this and it was able to get past that problem, but now crashes as I described.
I examined the log file dvdfab_internal.log but didn't see anything that helped me understand what's going on. Here is the output for 9.1.5.9 (I see the same output for 9.1.6.1):
Code:
DVDFab 9.1.5.9 (2014/08/12 16:00:45) 0m 00.00s: Init Public log : enabled. 0m 00.00s: Init Private log : finish. 0m 00.00s: App info: 2014-7-25 0m 00.00s: App info: 9.1.5.9 9159 Official 0m 00.00s: Init CrashReportSettings : disabled. 0m 00.00s: Init DVDInfo_Log : enabled. 0m 00.00s: Init Qt_Log : disabled. 0m 00.10s: Profile Manager :: Begin Load Profile 0m 00.10s: Qt Translator file load success 0m 00.12s: App info: client type 10. 0m 00.14s: Fabplay load: preload successful. 0m 00.22s: Fabplay load: Load successful. 0m 00.22s: Init process: Transfer settings successful. 0m 00.22s: info: fabcheck logpath= C:/Users/Chris/Documents/DVDFab9/Log/ 0m 00.23s: info: fab_check_gpu is running ... 0m 00.94s: info: fab_check_gpu run successful 0m 00.95s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 4 0m 00.95s: GPU check: GPUAccelerate-7 0m 00.95s: GPU check: GPUAccelerate setting-0, 0 0m 00.95s: GPU check: CUDA cap-0 0m 00.95s: GPU check: Support coreavc decode-0 0m 00.95s: GPU check: Lighting shrink status-0, 0 0m 00.95s: GPU check: Graphics info 1: Intel(R) HD Graphics Family : : 0m 00.95s: GPU check: Graphics info 2: Radeon (TM) HD 6490M : : 0m 00.96s: Init process: Load config successful. 0m 00.96s: Init process: Windows os type is 64bit System Windows 7. 0m 00.96s: Init process: command line in is 0m 01.04s: Reg check: Parse string: ( 91:1419790932 )( 2:1419790932 )( 1:3 )( OV:9159 )( BV:9161 )( S:b6f770554922947ff05573ceb2a72aa6 ) 0m 01.04s: Reg check: Option check status-Local 0m 01.04s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )- 0m 01.04s: App info: language type ENU. 0m 01.04s: Reg check: Start get sys number. 0m 01.04s: Export Blu-ray source information report : enabled 0m 01.05s: Reg check: Serial number is: 8c-a9-82-6c-86-5d:8c-a9-82-6c-86-5d:8c-a9-82-6c-86-5c:2c-27-d7-a7-68-5a 0m 01.05s: Reg check: Connect type is: 0 0m 01.05s: Init process: Init GPU settings successful. 0m 01.27s: Init preview: Begin init preview play engine. 0m 01.27s: Init preview: Begin init preview play engine(DirectShow). 0m 01.28s: Init preview: Init DirectShow engine successful. 0m 01.91s: Reg check: Times of connecting error is: 0 0m 01.91s: Reg check: Parse string: ( S:57951bbdd0be48bfc86af3ae28561c07 0m 01.92s: Reg check: Option check status-NewWork 0m 02.62s: Burn engine: start init. 0m 02.68s: bd set region A 0m 02.68s: Burn engine: engine type-0. 0m 02.68s: Burn engine: writer count 1. 0m 02.68s: Burn engine: 0- E:\ [hp DVD RW AD-7711H 1.81 (Ide)]. 0m 02.68s: Burn engine: end init. 0m 02.93s: Profile Manager :: End Load Profile 0m 03.74s: Init process: Init setting page successful. 0m 03.75s: QtLog Mode = false 0m 03.75s: Show ProductsInfo Dlg 2 0m 16.39s: Show UI Step 2 0m 16.77s: Show UI Step 3 0m 16.77s: Start show MainUI. 0m 16.77s: Show QUserExperienceDlg Dlg 1 0m 19.30s: Show QUserExperienceDlg Dlg 2 0m 19.30s: UI manager: switch to Copy mode. 0m 20.37s: Init process: init main ui successful. 0m 20.79s: terminate process 0m 00.01s:
Please help me get DVDFab back!
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