Announcement

Collapse
No announcement yet.

Crash on startup

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Crash on startup

    I'm a long-time user of DVDFab but have hit a problem I can't solve. The program always crashes right after splash screen. Nothing I do is able to get it working again.

    I'm on Win7 and have been using this same laptop and configuration with DVDFab for years. It was only a recent version (9.1.5.3 I believe) where I first saw the issue. I tried moving up to 9.1.5.9, but got the same issue. I even tried the latest beta 9.1.6.1 with the same results.

    The original problem was that it would get to the splash screen and hang forever. I read in another thread that editing fab_config.xml PreviewDirectShow="1" could get past the splash screen hang. I did this and it was able to get past that problem, but now crashes as I described.

    I examined the log file dvdfab_internal.log but didn't see anything that helped me understand what's going on. Here is the output for 9.1.5.9 (I see the same output for 9.1.6.1):

    Code:
    DVDFab 9.1.5.9 (2014/08/12  16:00:45)
    
     0m 00.00s: Init Public log : enabled.
     0m 00.00s: Init Private log : finish.
     0m 00.00s: App info: 2014-7-25
     0m 00.00s: App info: 9.1.5.9 9159 Official
     0m 00.00s: Init CrashReportSettings : disabled.
     0m 00.00s: Init DVDInfo_Log : enabled.
     0m 00.00s: Init Qt_Log : disabled.
     0m 00.10s: Profile Manager :: Begin Load Profile 
     0m 00.10s: Qt Translator file load success 
     0m 00.12s: App info: client type 10.
     0m 00.14s: Fabplay load: preload successful.
     0m 00.22s: Fabplay load: Load successful.
     0m 00.22s: Init process: Transfer settings successful.
     0m 00.22s: info: fabcheck logpath= C:/Users/Chris/Documents/DVDFab9/Log/
     0m 00.23s: info: fab_check_gpu is running ...
     0m 00.94s: info: fab_check_gpu run successful 
     0m 00.95s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 4
     0m 00.95s: GPU check: GPUAccelerate-7
     0m 00.95s: GPU check: GPUAccelerate setting-0, 0
     0m 00.95s: GPU check: CUDA cap-0
     0m 00.95s: GPU check: Support coreavc decode-0
     0m 00.95s: GPU check: Lighting shrink status-0, 0
     0m 00.95s: GPU check: Graphics info 1: Intel(R) HD Graphics Family :  : 
     0m 00.95s: GPU check: Graphics info 2: Radeon (TM) HD 6490M :  : 
     0m 00.96s: Init process: Load config successful.
     0m 00.96s: Init process: Windows os type is 64bit System Windows 7.
     0m 00.96s: Init process: command line in is 
     0m 01.04s: Reg check: Parse string: ( 91:1419790932 )( 2:1419790932 )( 1:3 )( OV:9159 )( BV:9161 )( S:b6f770554922947ff05573ceb2a72aa6 )
     0m 01.04s: Reg check: Option check status-Local
     0m 01.04s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
     0m 01.04s: App info: language type ENU.
     0m 01.04s: Reg check: Start get sys number.
     0m 01.04s: Export Blu-ray source information report : enabled
     0m 01.05s: Reg check: Serial number is: 8c-a9-82-6c-86-5d:8c-a9-82-6c-86-5d:8c-a9-82-6c-86-5c:2c-27-d7-a7-68-5a
     0m 01.05s: Reg check: Connect type is: 0
     0m 01.05s: Init process: Init GPU settings successful.
     0m 01.27s: Init preview: Begin init preview play engine.
     0m 01.27s: Init preview: Begin init preview play engine(DirectShow).
     0m 01.28s: Init preview: Init DirectShow engine successful.
     0m 01.91s: Reg check: Times of connecting error is: 0
     0m 01.91s: Reg check: Parse string: ( S:57951bbdd0be48bfc86af3ae28561c07
     0m 01.92s: Reg check: Option check status-NewWork
     0m 02.62s: Burn engine: start init.
     0m 02.68s: bd set region A
     0m 02.68s: Burn engine: engine type-0.
     0m 02.68s: Burn engine: writer count 1.
     0m 02.68s: Burn engine: 0- E:\ [hp DVD RW AD-7711H 1.81 (Ide)].
     0m 02.68s: Burn engine: end init.
     0m 02.93s: Profile Manager :: End Load Profile 
     0m 03.74s: Init process: Init setting page successful.
     0m 03.75s: QtLog Mode = false 
     0m 03.75s: Show ProductsInfo Dlg 2 
     0m 16.39s: Show UI Step 2 
     0m 16.77s: Show UI Step 3 
     0m 16.77s: Start show MainUI.
     0m 16.77s: Show QUserExperienceDlg Dlg 1 
     0m 19.30s: Show QUserExperienceDlg Dlg 2 
     0m 19.30s: UI manager: switch to Copy mode.
     0m 20.37s: Init process: init main ui successful.
     0m 20.79s: terminate process
     0m 00.01s:
    I've tried doing a full uninstall and reinstall and making sure my video driver is up to date. DVDFab worked fine for years on this same setup, so I don't see how it could be something in my setup causing the problem.

    Please help me get DVDFab back!

    #2
    Please download the latest version v9162beta and have it a try and tell us the result, thansk.

    Comment


      #3
      same issue with 9.1.6.3

      I downloaded and installed 9.1.6.3 after uninstalling the previous version. Everything is exactly the same with this version. It stalled on splash screen, I changed PreviewDirectShow as before, and it crashes on startup the same as before.

      The contents of dvdfab_internal.log look the same to me. Here it is:

      Code:
      DVDFab 9.1.6.3 (2014/08/18  06:57:07)
      
       0m 00.01s: Init Public log : enabled.
       0m 00.01s: Init Private log : finish.
       0m 00.01s: App info: 2014-8-18
       0m 00.01s: App info: 9.1.6.3 9163 Official
       0m 00.01s: Init CrashReportSettings : disabled.
       0m 00.01s: Init DVDInfo_Log : enabled.
       0m 00.01s: Init Qt_Log : disabled.
       0m 00.23s: Profile Manager :: Begin Load Profile 
       0m 00.23s: Qt Translator file load success 
       0m 00.26s: App info: client type 10.
       0m 00.28s: Fabplay load: preload successful.
       0m 00.35s: Fabplay load: Load successful.
       0m 00.35s: Init process: Transfer settings successful.
       0m 00.35s: info: fabcheck logpath= C:/Users/Chris/Documents/DVDFab9/Log/
       0m 00.38s: info: fab_check_gpu is running ...
       0m 01.14s: info: fab_check_gpu run successful 
       0m 01.14s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 4
       0m 01.14s: GPU check: GPUAccelerate-7
       0m 01.14s: GPU check: GPUAccelerate setting-0, 0
       0m 01.14s: GPU check: CUDA cap-0
       0m 01.14s: GPU check: Support coreavc decode-0
       0m 01.14s: GPU check: Lighting shrink status-0, 0
       0m 01.14s: GPU check: Graphics info 1: Intel(R) HD Graphics Family : 8.882.2.3000 : 
       0m 01.15s: GPU check: Graphics info 2: Radeon (TM) HD 6490M : 8.882.2.3000 : 
       0m 01.16s: Init process: Load config successful.
       0m 01.16s: Init process: Windows os type is 64bit System Windows 7.
       0m 01.16s: Init process: command line in is 
       0m 01.23s: Reg check: Parse string: ( 1:0 )( OV:9163 )( BV:9162 )
       0m 01.23s: Reg check: Option check status-Reduce one time.
       0m 01.23s: Reg check: Option check status-Local
       0m 01.23s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:1:0 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
       0m 01.23s: App info: language type ENU.
       0m 01.23s: Reg check: Start get sys number.
       0m 01.24s: Reg check: Serial number is: 8c-a9-82-6c-86-5d:8c-a9-82-6c-86-5d:8c-a9-82-6c-86-5c:2c-27-d7-a7-68-5a
       0m 01.24s: Reg check: Connect type is: 1
       0m 01.24s: Export Blu-ray source information report : enabled
       0m 01.24s: Init process: Init GPU settings successful.
       0m 01.29s: Init preview: Begin init preview play engine.
       0m 01.29s: Init preview: Begin init preview play engine(DirectShow).
       0m 01.30s: Init preview: Init DirectShow engine successful.
       0m 02.13s: Reg check: Times of connecting error is: 0
       0m 02.13s: Reg check: Parse string: ( BV:9162
       0m 02.14s: Reg check: Option check status-NewWork
       0m 02.35s: Burn engine: start init.
       0m 03.29s: bd set region A
       0m 03.29s: Burn engine: engine type-0.
       0m 03.29s: Burn engine: writer count 1.
       0m 03.29s: Burn engine: 0- E:\ [hp DVD RW AD-7711H 1.81 (Ide)].
       0m 03.29s: Burn engine: end init.
       0m 03.96s: Profile Manager :: End Load Profile 
       0m 04.50s: Init process: Init setting page successful.
       0m 04.50s: QtLog Mode = false 
       0m 04.50s: Show QNagDlg Dlg 
       0m 50.63s: Reg check: Start get sys number.
       0m 50.64s: Reg check: Serial number is: 8c-a9-82-6c-86-5d:8c-a9-82-6c-86-5d:8c-a9-82-6c-86-5c:2c-27-d7-a7-68-5a
       0m 50.64s: Reg check: Connect type is: 0
       0m 51.27s: Reg check: Times of connecting error is: 0
       0m 51.27s: Reg check: Parse string: ( 91:1419790932 )( 2:1419790932 )( S:f9c0d5675c3bc83446062507e5b8690a
       0m 51.28s: Reg check: Option check status-NewWork
       0m 51.28s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
       0m 51.64s: Reg check: Option check status-NewWork
       0m 57.90s: Show UI Step 2 
       0m 58.26s: Show UI Step 3 
       0m 58.27s: Start show MainUI.
       0m 58.27s: Show QUserExperienceDlg Dlg 1 
       1m 01.23s: Show QUserExperienceDlg Dlg 2 
       1m 01.23s: UI manager: switch to Copy mode.
       1m 02.71s: Init process: init main ui successful.
       1m 03.82s: terminate process

      Comment


        #4
        Hi,

        Does DVDFab pop up the crash report when crash happening? Please save the crash report if DVDFab pops up.

        Please run "Qt log" shortcut from DVDFab installation folder and add the new log file to this thread after crash happening.

        Wilson
        Please post your logs the default location is:
        For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
        For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
        Please use attachment button and attach your most recent, Internal log and post right here.
        If it's the burning issue, please also attach burn log.

        Thanks!

        Comment


          #5
          logs collected

          Yes, the crash report window does appear. I have allowed it to send the report multiple times.

          Attached is the file saved from that report. I also attached the QT log as requested.
          Attached Files

          Comment


            #6
            Hi,

            Would you please install SSE2 patch and try again?


            And you are have i5-2410m cpu include the intel hd graphics card, but does not install the driver in your system. Since some OEM device update the driver not easily, Would you please tell us the model of your netebook? we will find and tell you.

            Wilson
            Last edited by Wilson.Wang; 08-24-2014, 04:07 AM.
            Please post your logs the default location is:
            For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
            For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
            Please use attachment button and attach your most recent, Internal log and post right here.
            If it's the burning issue, please also attach burn log.

            Thanks!

            Comment


              #7
              I tried the patch but it makes no difference. I still see the same crash.

              My laptop model is HP pavilion dv6t-6000.

              Comment


                #8
                Nothing more I can try? I'll have to give up on DVDFab and find another product since it doesn't work at all anymore.

                Comment


                  #9
                  Would you please update your card driver first and then update DVDFab to the latest version V9167?




                  Wilson
                  Please post your logs the default location is:
                  For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
                  For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
                  Please use attachment button and attach your most recent, Internal log and post right here.
                  If it's the burning issue, please also attach burn log.

                  Thanks!

                  Comment

                  Working...
                  X