Odd issue - end of my tether!

[Dan_Sykes]

Hi all, hope you are well.

I have a really strange problem with DVDFAB and I'm hoping that someone can help. (PLEASE!)

DVDFAB worked fine and still works fine on my old computer. I've installed Win 7 64-bit Ultimate on a new PC and installed DVDFAB v9.1.6.6.

When I put a DVD in the drive, Windows Explorer finds it no problem. I can play it on VLC player no problem. When I load DVDFAB it never detects the disc, the hard disk light on the tower then stays lit all the time and the drive becomes unresponsive in Windows Explorer, you cannot open the disc to display the contents, the green progress bar starts to fill very slowly in the address bar at the top of the window. As long as there is a disc in the drive and DVDFAB is running, this happens. DVDFAB's menus are still working at this point. When the computer is in this state, it hangs if you try and do anything with the DVD drive icon, open it, right-click it, etc. I also takes ages to shut down, if at all, which it then needs a reset.

So far I have:
Uninstalled DVDFAB and re-installed it,
Uninstalled it with a clean uninstall (Progs and Features then manual registry edit), - any different methods which may help?
Installed an earlier version,
Disabled PathPlayer,
Swapped around the cable to a different SATA port,
Swapped the DVD writer for a brand new one,
Set the settings in DVDFAB for the I/O read mode to all options.
Tried numerous DVDs.

None of the above have worked and I'm left with a monster PC and no DVDFAB software to play with!

Below is a couple of log file entries which seem to stop after it has opened the drive:

DVDFab 9.1.6.6 (2014/09/11 16:27:30)

0m 00.03s: Init Public log : enabled.
0m 00.03s: Init Private log : finish.
0m 00.03s: App info: 2014-9-4
0m 00.03s: App info: 9.1.6.6 9166 Official
0m 00.03s: Init CrashReportSettings : disabled.
0m 00.04s: Init DVDInfo_Log : enabled.
0m 00.04s: Init Qt_Log : disabled.
0m 00.12s: Profile Manager :: Begin Load Profile
0m 00.12s: Qt Translator file load success
0m 00.14s: App info: client type 2.
0m 00.15s: Fabplay load: preload successful.
0m 00.21s: Fabplay load: Load successful.
0m 00.21s: Init process: Transfer settings successful.
0m 00.23s: info: fabcheck logpath= C:/Users/Administrator/Documents/DVDFab9/Log/
0m 00.23s: info: fab_check_gpu is running ...
0m 00.53s: info: fab_check_gpu run successful
0m 00.53s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 4
0m 00.53s: GPU check: GPUAccelerate-4153
0m 00.54s: GPU check: GPUAccelerate setting-0, 0
0m 00.54s: GPU check: CUDA cap-0
0m 00.54s: GPU check: Support coreavc decode-0
0m 00.54s: GPU check: Lighting shrink status-0, 0
0m 00.54s: GPU check: Graphics info 1: NVIDIA GeForce 8600 GT : 9.18.13.4052 : 1.1
0m 00.56s: Init process: Load config successful.
0m 00.56s: Init process: Windows os type is 64bit System Windows 7.
0m 00.56s: Init process: command line in is
0m 00.65s: Reg check: Parse string: ( 1:0 )( OV:9166 )( BV:9167 )
0m 00.65s: Reg check: Option check status-Reduce one time.
0m 00.67s: Reg check: Option check status-Local
0m 00.67s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:1:0 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
0m 00.67s: App info: language type ENU.
0m 00.67s: Reg check: Start get sys number.
0m 00.67s: Export Blu-ray source information report : enabled
0m 00.67s: Reg check: Serial number is: 00-15-58-7a-09-d7
0m 00.68s: Init process: Init GPU settings successful.
0m 00.68s: Reg check: Connect type is: 1
0m 00.73s: Init preview: Begin init preview play engine.
0m 00.73s: Init preview: Begin init preview play engine(Internal).
0m 00.96s: Profile Manager :: End Load Profile
0m 01.26s: Init preview: Init internal engine successful.
0m 01.59s: Reg check: Times of connecting error is: 0
0m 01.59s: Reg check: Parse string: ( BV:9167
0m 01.60s: Reg check: Option check status-NewWork
0m 01.94s: Burn engine: start init.
0m 01.95s: Burn engine: set log folder.
0m 01.95s: DVD: init read settings.
0m 01.95s: DVD: init write settings.
0m 02.00s: BD: init read settings.
0m 02.00s: BD: init write settings.
0m 02.01s: bd set region B
0m 02.01s: Burn engine: config engine type-0 begin.
0m 02.01s: Burn engine: config engine type-0 end.
0m 02.01s: Burn engine: writer count 1.
0m 02.02s: Burn engine: 0- D:\ [TSSTcorp CDDVDW SH-224DB SB01 (Ide)].
0m 02.02s: Burn engine: end init.
0m 03.04s: Init process: Init setting page successful.
0m 03.04s: QtLog Mode = false
0m 03.05s: Show QNagDlg Dlg
0m 13.74s: Show UI Step 2
0m 14.17s: Show UI Step 3
0m 14.18s: Start show MainUI.
0m 14.18s: UI manager: switch to Copy mode.
0m 15.50s: Init process: init main ui successful.
0m 15.53s: Init process: show main ui successful.
0m 15.54s: DriveX msg: Init driveX D with I/O mode: 0
0m 16.44s: opening drive D
0m 00.29s:

DVDFab 9.1.6.6 (2014/09/11 16:33:23)

0m 00.35s: Init Public log : enabled.
0m 00.35s: Init Private log : finish.
0m 00.35s: App info: 2014-9-4
0m 00.35s: App info: 9.1.6.6 9166 Official
0m 00.35s: Init CrashReportSettings : disabled.
0m 00.37s: Init DVDInfo_Log : enabled.
0m 00.37s: Init Qt_Log : disabled.
0m 02.02s: Profile Manager :: Begin Load Profile
0m 02.24s: Qt Translator file load success
0m 02.27s: App info: client type 2.
0m 02.29s: Fabplay load: preload successful.
0m 02.35s: Fabplay load: Load successful.
0m 02.35s: Init process: Transfer settings successful.
0m 02.37s: info: fabcheck logpath= C:/Users/Administrator/Documents/DVDFab9/Log/
0m 03.11s: info: fab_check_gpu is running ...
0m 04.41s: info: fab_check_gpu run successful
0m 04.41s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 4
0m 04.42s: GPU check: GPUAccelerate-4153
0m 04.42s: GPU check: GPUAccelerate setting-0, 0
0m 04.42s: GPU check: CUDA cap-0
0m 04.42s: GPU check: Support coreavc decode-0
0m 04.42s: GPU check: Lighting shrink status-0, 0
0m 04.42s: GPU check: Graphics info 1: NVIDIA GeForce 8600 GT : 9.18.13.4052 : 1.1
0m 04.44s: Init process: Load config successful.
0m 04.44s: Init process: Windows os type is 64bit System Windows 7.
0m 04.44s: Init process: command line in is
0m 04.80s: Reg check: Parse string: ( 1:0 )( OV:9166 )( BV:9167 )
0m 04.80s: Reg check: Option check status-Reduce one time.
0m 04.80s: Reg check: Option check status-Local
0m 04.80s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:1:0 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
0m 04.81s: App info: language type ENU.
0m 04.81s: Reg check: Start get sys number.
0m 04.81s: Export Blu-ray source information report : enabled
0m 04.81s: Reg check: Serial number is: 00-15-58-7a-09-d7
0m 04.81s: Reg check: Connect type is: 1
0m 04.94s: Init process: Init GPU settings successful.
0m 05.45s: Init preview: Begin init preview play engine.
0m 05.45s: Init preview: Begin init preview play engine(Internal).
0m 06.98s: Reg check: Times of connecting error is: 0
0m 06.98s: Reg check: Parse string: ( BV:9167
0m 06.98s: Reg check: Option check status-NewWork
0m 07.62s: Init preview: Init internal engine successful.
0m 07.87s: Profile Manager :: End Load Profile
0m 10.17s: Burn engine: start init.
0m 10.18s: Burn engine: set log folder.
0m 10.18s: DVD: init read settings.
0m 10.18s: DVD: init write settings.
0m 11.35s: BD: init read settings.
0m 11.35s: BD: init write settings.
0m 11.36s: bd set region B
0m 11.36s: Burn engine: config engine type-0 begin.
0m 11.36s: Burn engine: config engine type-0 end.
0m 11.37s: Burn engine: writer count 1.
0m 11.37s: Burn engine: 0- D:\ [TSSTcorp CDDVDW SH-224DB SB01 (Ide)].
0m 11.37s: Burn engine: end init.
0m 12.59s: Init process: Init setting page successful.
0m 12.60s: QtLog Mode = false
0m 12.60s: Show QNagDlg Dlg
0m 16.56s: Show UI Step 2
0m 17.00s: Show UI Step 3
0m 17.01s: Start show MainUI.
0m 17.01s: UI manager: switch to Copy mode.
0m 18.73s: Init process: init main ui successful.
0m 19.13s: Init process: show main ui successful.
0m 19.13s: DriveX msg: Init driveX D with I/O mode: 0
0m 19.86s: opening drive D
0m 19.87s: opened i/o
0m 19.89s: Source managerpen source flag:1,1,1,1
0m 19.90s: Source managerpen source flag:1,1,1,1
0m 27.19s: DriveX msg: adding media in driveX D.
0m 27.19s: Source managerpen source flag:1,1,1,1
0m 41.10s: opening drive D
0m 00.04s:

Any help would be REALLY appreciated as I would like to decommission my old PC as it is really old and slow compared to my new one, BUT IT RUNS DVDFAB!!!

Thanks

[Ella]

HI:Update to Fab version 9167 use cc cleaner a free program to clean the registry and retry.
Make sure your drivers to motherboard and video card and windows are up to date.
If you have Anydvd or other decrypter disable it when using Fab.
Make sure Pathplayer is on in Fab settings and look and see if your drive is listed in Fab settings with a check box in it.
If none of the above work try version 8 of Fab from the front page as a workaround it may work.

[Dan_Sykes]

Hi Ella, thanks for the post. I uninstalled and used the latest CCleaner, rebooted, checked it again and installed 9167 BETA and had the same issue. Did the same and installed the version 8 from the website and have the same issue Any other things I can try?

[Ella]

Try uninstalling your burner drive then reinstalling then rebooting.
I hoped you checked for new drivers do a windows update check for updates to see if their are any new ones 12 just came down a few mins ago.Did you use the registry cleaner in cc cleaner not just the clean old files.While cleaning old files also put a check in the box clean old prefetch files their listed in the left column and the default setting is not checked for this prefetch folder then download Fab from the front page sorry forgot to tell you this before.

[Dan_Sykes]

Hi Ella,

The drivers are up to date, the DVD burner is brand new today. The firmware is also up to date. I used the Reg cleaner in CCleaner, making sure that prefetch files was ticked in the left column. Downloaded both the latest BETA and old version from the website. Still have the same issue

[Ella]

Here's more free tools to check the drive.

http://support.microsoft.com/mats/cd_dvd_drive_problems/

http://support.microsoft.com/mats/Program_Install_and_Uninstall/

Install ImgBurn (free from the net.) and from the menu select Tools->Filter Driver Load Order and click on the Copy to Clipboard button and paste it into a post. It can help identify many drive access problems.

[Dan_Sykes]

ImgBurn results:

===============================================
Filter Driver Load Order - ImgBurn v2.5.8.0
===============================================

Upper Device Filter: [None Found]
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: [None Found]
Lower Device Filter: [None Found]