DVD Fab freezes computer at 20% copy

[mvlap]

Hi,
I'm new to DVD Fab. Everytime I try to create a backup, the computer freezes and I have to reboot....it stops at 20-27%.
Any suggestions on how to fix this error?
Thanks,
ML


Here is the log:
2010-01-18 22:06:06 ---- ******************** Log session stop 18-Jan 22:06:06.805 PID 6408********************
2010-01-18 22:01:36 Info Current Drive selected : 0:1:0 - MATSHITA DVD-RAM UJ880ES 1.90 [D] (Ide)
2010-01-18 22:01:36 Info Using Advanced SPTI interface
2010-01-18 22:01:36 Info System default language : English (United States)
2010-01-18 22:01:36 Info User default language : English (United States)
2010-01-18 22:01:36 Info DLL Version : 4.0.5.464
2010-01-18 22:01:36 Info DLL : C:\Program Files\DVDFab 6\vso_hwe.dll
2010-01-18 22:01:36 Info Version : 6, 2, 1, 8
2010-01-18 22:01:36 Info ExeName : C:\Program Files\DVDFab 6\DVDFab.exe
2010-01-18 22:01:36 Info OS : Microsoft Windows Vista Home Premium (Build 6001: Service Pack 1)

DVDFab 6.2.1.8 (2010/01/20 21:27:57)
0m 00.37s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 file2mobile 1 filemover 1
0m 22.29s: detected dvd
0m 22.35s: drive D
0m 22.35s: video dvd 1
0m 22.35s: volume label THOREAU_SCREENER
0m 22.69s: got copyright 1 c0
0m 24.16s: got udf/iso
0m 26.22s: got discinfo
0m 35.77s: got dvdinfo

[CBR929]

Try updating to Vista SP2 and try again

[AGJ]

Do what CBR929 mentioned and also you are using a laptop with a matSHITa DVD drive they are known to cause problems with DVD copy programs and you would benifit from using an external DVD drive.

[mvlap]

Still doesn't work.

I upgraded my machine to Vista SP2 and it didn't work.

Now I just tried on another machine(HP) with an HighScribe drive. And it gave an error at 19%. Pls let me know if this is fixable.....here is the log:

2010-01-24 10:40:33 ---- ******************** Log session stop 24-Jan 10:40:33.687 PID 5856********************
2010-01-24 10:32:36 Info Current Drive selected : 0:1:0 - Optiarc DVD RW AD-7561S AH03 [D] (Ide)
2010-01-24 10:32:36 Info Using Advanced SPTI interface
2010-01-24 10:32:36 Info System default language : English (United States)
2010-01-24 10:32:36 Info User default language : English (United States)
2010-01-24 10:32:36 Info DLL Version : 4.0.5.464
2010-01-24 10:32:36 Info DLL : C:\Program Files\DVDFab 6\vso_hwe.dll
2010-01-24 10:32:36 Info Version : 6, 2, 1, 8
2010-01-24 10:32:36 Info ExeName : C:\Program Files\DVDFab 6\DVDFab.exe
2010-01-24 10:32:36 Info OS : Microsoft Windows XP Professional (Build 2600: Service Pack 3)
2010-01-24 10:32:36 ---- ******************** Log session start 24-Jan 10:32:36.921 PID 5856********************




DVDFab 6.2.1.8 (2010/01/24 10:32:07)

0m 05.00s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 file2mobile 1 filemover 1
0m 36.65s: detected dvd
0m 36.73s: drive D
0m 36.73s: video dvd 1
0m 36.73s: volume label THOREAU_SCREENER
0m 36.89s: detected dvd
0m 36.95s: drive D
0m 36.96s: video dvd 1
0m 36.96s: volume label THOREAU_SCREENER
1m 04.17s: got copyright 1 c0
1m 05.11s: got udf/iso
1m 07.36s: got discinfo
1m 15.70s: got dvdinfo

10:33:48: You are going to try "DVD to DVD" option.
10:33:48: Analyzing of DVD started
10:33:48: Analyzing of DVD completed successfully
10:33:48: Copy process started
10:40:26: Task_1 failed! Error=102()

[90312]

102 is a read error. You can try cleaning with a soft cloth and some Windex but it's likely a bad pressing and the DVD has read errors on it. If it's a new purchase take it back swap it for a different one.

[mvlap]

I was about to give up and then read a tip on ignoring errors somewhere in the forum. Gave it a shot and it worked:-)
Thanks all.