DVD Copy Program Not Working

[Skylark]

For the last 2 days, I am unable to use DVD Copy. I experience 1 of 2 things: the program starts to copy the disc, then closes down & disappears, or I get a message that Windows has experienced a problem with the program & cannot complete.

I haven't changed any settings or programs on my computer; should I reinstall?

[october262]

please post the dvdfab internal log files.

[Skylark]

DVDFab 9.2.3.1 (2016/03/06 12:41:25)

0m 00.03s: Init Public log : enabled.
0m 00.03s: Init Private log : finish.
0m 00.03s: App info: 2016-2-23
0m 00.03s: App info: 9.2.3.1 9231 Official
0m 00.04s: Init CrashReportSettings : enabled.
0m 00.04s: Init DVDInfo_Log : enabled.
0m 00.04s: Init Qt_Log : disabled.
0m 00.12s: Profile Manager :: Begin Load Profile
0m 00.14s: Qt Translator file load success
0m 00.14s: App info: client type 2.
0m 00.15s: MobilePlay load: preload successful.
0m 00.21s: MobilePlay load: Load successful.
0m 00.23s: set code page : .0
0m 00.23s: Init process: Transfer settings successful.
0m 00.23s: info: check logpath= C:/Users/Susan and Werner/Documents/DVDFab9/Log/
0m 00.24s: info: _check_gpu is running ...
0m 00.46s: info: check_gpu run successful
0m 00.48s: info: recommand= 851968, Shrink support= 1, enable= 1, cuda_cap= 0 , cpu_count= 2
0m 00.48s: GPU check: GPUAccelerate-0XD0005
0m 00.48s: GPU check: GPUAccelerate setting-0XD0000, 0XD0000
0m 00.49s: GPU check: CUDA cap-0X0
0m 00.49s: GPU check: Support coreavc decode-0
0m 00.49s: GPU check: Lighting shrink status-1, 1
0m 00.49s: GPU check: Graphics info 1: Intel(R) HD Graphics : 8.15.10.2696 : 3,3
0m 00.51s: Init process: Load config successful.
0m 00.51s: Init process: Windows os type is 64bit System Windows 7.
0m 00.51s: Init process: command line in is
0m 00.57s: Reg check: Parse string: ( 2:1457484243 )( 1:0 )( 50:0 )( 61:0 )( OV:9231 )( BV:9230 )( S:56abc0391d516814845500f2f72d8eb8 )
0m 00.59s: Reg check: Option check status-Local
0m 00.59s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:0:0 )-( Blu-ray to DVD:1:0 )-( DVD to Blu-ray:1:0 )-( File to DVD:0:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:0 )-
0m 00.59s: App info: language type ENU.
0m 00.60s: App info: Install path C:/Program Files (x86)/DVDFab 9/
0m 00.60s: Export Blu-ray source information report : enabled
0m 00.60s: Init process: Init GPU settings successful.
0m 00.62s: connect plugin info : start.
0m 00.84s: Profile Manager :: End Load Profile
0m 00.99s: Reg check: Times of cinavia connecting error is: 0
0m 00.99s: Reg check: Start get sys number.
0m 01.01s: Reg check: Serial number is: 70-18-8b-c0-bd-0c:c8-1f-66-0a-26-a8
0m 01.01s: Reg check: Connect type is: 0
0m 01.27s: connect plugin info : 1:1
0m 01.60s: Reg check: Times of connecting error is: 0
0m 01.60s: Reg check: Parse string: ( S:fa07a852cddd124500ea7bfe6e2b1d14
0m 01.60s: Reg check: Option check status-NewWork
0m 01.66s: Init preview: Begin init preview play engine.
0m 01.66s: Init preview: Begin init preview play engine(Internal).
0m 02.21s: Init preview: Init internal engine successful.
0m 02.71s: Burn engine: start init.
0m 02.71s: Burn engine: set log folder.
0m 02.72s: DVD: init read settings.
0m 02.72s: DVD: init write settings.
0m 02.72s: DVD: DVDInfo_SetDvdrBlocks size = 2201600
0m 02.73s: DVD: after DVDInfo_SetDvdrBlocks
0m 02.83s: DVD: after SetBurnEngine, Burn Type = 0
0m 02.84s: DVD: after init write settings.
0m 02.84s: DVD: finish init write settings.
0m 02.84s: BD: init read settings.
0m 02.85s: BD: init write settings.
0m 02.85s: bd set region A
0m 02.85s: Burn engine: config engine type-0 begin.
0m 02.86s: Burn engine: config engine type-0 end.
0m 02.86s: Burn engine: writer count 1.
0m 02.86s: Burn engine: 0- D:\ [PLDS DVD+-RW DH-16AES 3D11 (Ide)].
0m 02.87s: Burn engine: end init.
0m 03.42s: Init process: Init setting page successful.
0m 03.42s: QtLog Mode = false
0m 03.42s: Show ProductsInfo Dlg 2
0m 18.23s: Show UI Step 2
0m 18.55s: Show UI Step 3
0m 18.56s: Start show MainUI.
0m 18.56s: UI manager: switch to Copy mode.
0m 19.21s: allow_test : false
0m 19.25s: Init process: init main ui successful.
0m 19.59s: Init process: show main ui successful.
0m 19.60s: DriveX msg: Init driveX D with I/O mode: 0
0m 19.60s: opening drive D
0m 19.61s: opened i/o
0m 19.62s: got media type 4
0m 19.77s: got max lba 3698360
0m 19.77s: got disc type 10
0m 19.82s: type DVD-VIDEO
0m 19.82s: volume label HOTEL_BABYLON_S2_D2
0m 19.84s: DriveX msg: add media in driveX D.
0m 19.85s: DriveX msg: send open media msg to thread for driveX D.
0m 19.85s: Source managerpen source flag:1,1,1,1,1
0m 19.86s: Source managerpen source flag:1,1,1,1,1
0m 19.87s: Source manager: add source id 0.
0m 19.88s: Source open statusVD Yes, 2016-3-9
0m 19.88s: Source open status:BD Yes, 2158-1-1
0m 19.89s: internal path D:/VIDEO_TS/
0m 19.92s: got copyright 1 fe
0m 19.92s: key method 0
0m 20.39s: got udf/iso
0m 21.08s: got discinfo
0m 21.09s: pathplayer enabled
0m 21.95s: button: vts_1 menu_1 pgc_2 cell_2 start_4534 end_19877 sector_4810 count_5
0m 35.99s: button: vts_1 menu_1 pgc_2 cell_3 start_19878 end_36835 sector_20019 count_5
0m 36.34s: button: vts_1 menu_1 pgc_6 cell_2 start_106258 end_134431 sector_106498 count_10
0m 36.46s: button: vts_1 menu_1 pgc_9 cell_2 start_194923 end_223083 sector_195168 count_8
0m 37.55s: button: vts_1 menu_1 pgc_5 cell_2 start_75286 end_103462 sector_75526 count_10
0m 37.68s: button: vts_1 menu_1 pgc_8 cell_2 start_165369 end_193536 sector_165603 count_8
0m 38.82s: button: vts_1 menu_1 pgc_4 cell_2 start_44318 end_72488 sector_44565 count_10
0m 38.93s: button: vts_1 menu_1 pgc_7 cell_2 start_135820 end_163981 sector_136030 count_8
0m 41.16s: button: vts_1 menu_1 pgc_3 cell_2 start_41272 end_41528 sector_41272 count_3
0m 44.20s: got dvdinfo
0m 44.20s: opened dvd
0m 45.02s: Source manager: open successful.
0m 45.11s: Work manager: create DVD fulldisc work 0 with source 0 and uiinfo 0.
0m 45.23s: Source managerpen source flag:1,1,1,1,1
0m 58.88s: UILog:OnMsgToolbar_Start
0m 58.89s: UILog:Msg Start : ready start
0m 58.89s: UILog:Msg Start : start test run work
0m 58.90s: UILog:right button to null, work falg = -1
0m 58.93s: UILog:Msg Start : run work
0m 58.93s: UILog:Run current Work.
0m 58.94s: UILog:Begin work copy or converter.
1m 09.18s: UILog:start running at thread.
1m 09.19s: UILog:return flag at start running at thread ok.
1m 09.22s: UILog:MsgWork:WorkStatus_Start
1m 09.25s: DVD Copy
1m 09.25s: Source: D:/
1m 09.25s: SourceSize: 7221 MB
1m 09.26s: OutputSize: 4300 MB

[october262]

uninstall dvdfab and re install dvdfab with a fresh copy of the installer
and run as administrator. retry the disc again.

[Skylark]

I uninstalled and installed new. Still not working.

[wolfeman]

I get this message from time to time but when I shut the computer off and then restart computer, DVDFab starts working again.

[CBR929]

Hi Skylark
Please uninstall DVD Fab using its uninstaller, download CCleaner found here http://filehippo.com/download_ccleaner/ keep running the cleaner option with old prefetch data checked in advanced options until nothing is found.
Next run the registry cleaner, no need to backup the registry when it asks CCleaner has never hurt my computer in all the years I have used it.
Download a fresh installer of DVD Fab saving it to your downloads folder, browse to your folder right click the installer click run as administrator.
Hope this helps
CBR929