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9.3.1.6 Won't even open/run

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    9.3.1.6 Won't even open/run

    Just updated to 9.3.1.6 and I can't use it at all.. it won't even start up/run.. every time I try to launch it, I get this error screen: I get the same error message popup when just trying to install the new version too.. at the end of the install process, that same error screen pops up.

    I am running Win7 Pro SP1 64bit, and yes, as Admin... my 9312 version was working fine a couple weeks ago.. nothing has changed on my computer.. all I did was update to 9316, and now it won't even start up, I get the error that is attached below:
    Attached Files
    Last edited by 06MonteSS; 09-27-2016, 06:43 PM.

    #2
    is there a download link to where I can download 9.3.1.2 so I can get back to a version that actually works?? Thanks!

    Comment


      #3
      Please post the dvdfab internal log files.
      Also check your Antivirus / Spyware software
      To see if they aren't blocking dvdfab from starting.
      Might also try doing a clean Uninstall of dvdfab and
      run a good registry cleaner and reinstall dvdfab.

      Comment


        #4
        don't think the logs will show you much, since they only show the last successful launch of 9312 from today before I updated.. but here ya go.. logs are attached...
        Attached Files

        Comment


          #5
          uninstalled dvdfab.. cleaned registry of all dvdfab entries.. rebooted PC.. reinstalled dvdfab 9316, and no good.. I get that same error at the end of the install process.. and then when I try to run it, I still get the same exact issue/error.
          Last edited by 06MonteSS; 09-27-2016, 07:18 PM.

          Comment


            #6
            Did you download a fresh installer?
            How to post the internal log


            Things should be made as simple as possible, but no simpler.
            Albert Einstein

            Comment


              #7
              yes.. fresh full installer from the site..

              Comment


                #8
                9.3.1.2 ran perfectly fine with no issues.. and there have been no changes to my computer.. only change was trying to install/update to 9.3.1.6, so this is obviously an issue with the new version.

                Is there somewhere I can download 9.3.1.2 installer?? at least I can reinstall that for now and have something that works...

                Thanks!

                Comment


                  #9
                  try restoring your computer back to an earlier time.

                  Comment


                    #10
                    did.. doesn't make any difference.. same issue/error.. and shouldn't matter anyway, nothing on my PC has changed.. (I don't allow windows automatic updates, etc.. I run a very lean/clean PC)... 9316 is the issue/problem here, since my PC is exactly the same as it has been before, when 9312 was running perfectly fine. it's not a PC issue..

                    Comment


                      #11
                      I run Windows 7 Pro x64 and 9.3.1.6 runs fine here so I find it hard to blame the software for your issue. You should make a folder and save installers for when you want to roll back a version or two.
                      How to post the internal log


                      Things should be made as simple as possible, but no simpler.
                      Albert Einstein

                      Comment


                        #12
                        yeah, realize that now.. the last few updates I did, I just did it via the dvdfab updater.. I should have downloaded the damn full installers so I have them..

                        is there a link to 9312 somewhere???

                        Comment


                          #13
                          your computer really should have all the latest security updates & patches.
                          did you try disabling your antivirus/spyware software ??
                          Last edited by october262; 09-27-2016, 08:39 PM.

                          Comment


                            #14
                            it is, don't worry.. I didn't say that I have never run updates.. I just don't let windows do it automatically.. I do it when I want, so I can go through the list and check what every update is for and if it's necessary.. I only install the "Important" updates...

                            my point being, is that my computer has not changed since the last time I ran dvdfab 9312... it ran/worked perfectly.. no updates, nothing changed on my computer since I just tried to install and run 9316, and 9316 does not run at all..
                            Last edited by 06MonteSS; 09-27-2016, 09:10 PM.

                            Comment


                              #15
                              Download it from here file was scanned for viruses before uploading so don't worry if you get a can't scan for virus message the files directly from the fab servers.https://drive.google.com/open?id=0By...mVsbkwyR0hTS0E

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