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    #1

    $100 for this?

    After purchasing a 2-year extension, I find I can not run version 9318, 9319 or 9320.

    v9223 installs and runs perfectly.

    Turning off AV, cleaning files, cleaning registry, run as administrator - none of that works.

    Please tell me what file is the 'internal log file' I'm supposed to send.
    Thank you.
    Tags: None
    #2
    See my signature, thanks!

    Wilson
    Please post your logs the default location is:
    For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
    For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
    Please use attachment button and attach your most recent, Internal log and post right here.
    If it's the burning issue, please also attach burn log.

    Thanks!

    Comment

      #3
      missing log file(s)

      I searched users for a log file and found none.

      DVDfab 9319 simply doesn't open/run after install - thus no log file generated.

      I'll re-install v9223 and see if I'm looking in the wrong place.

      Thanks for your help.

      Comment

        #4
        Here's the log.
        Attached Files

        Comment

          #5
          Sorry - that internal log file is from v9223.

          There's the problem: v9319 simply doesn't run - no log file generated after install of v9319 (nor v9318, nor v9320 beta).

          Perhaps I can seek a refund.

          Comment

            #6
            Gud4uo:Noticed your optical drive is out of date using 2009 firmware update here.

            Comment

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