Does not start up/run at all!!

[october262]

Try right clicking on the dvdfab icon - click properties - click compatibility then slect run this program in compatibility mode for
Then try windows 7 or any of the others.

[06MonteSS]

so nothing?? no fix???

[06MonteSS]

I am not using v10 at all man.. have not even tried it.. I don't do beta's, heh..

the last stable version they put out that works correctly with no issues at all, is 9312...

every version after that has this same issue I posted about here..

and this post is about v9321.. the newest official release.. this is the version I am having the issue with.. and safe mode doesn't work, as I've previously mentioned...

last version that worked correctly with no issues at all was 9312.. all versions since then - 9316, 9318, 9319, 9321 - all have this same issue that this thread/post is about, with the same error...

so whatever change was made to a dll or supporting file or something between 9312 and 9316+, is what's causing the problem.. 9312 works perfectly.. nothing has worked since then..

and nothing has changed on my computer since 9312 either, except for latest/newest microsoft "important" security updates... I don't even do their "optional" updates.. I run a very clean, tight, secure PC...

and yes, when installing and trying to run 9321, I had disabled antivirus and ran as administrator.. and still no go..

like I say, 9312 had no issues whatsoever..

this problem first appeared with 9316 and still continues with this latest 9321.. same issue and error with all of them.

[3dman]

When you downloaded version 10 it asks to restart computer did you?
Also if using version 10 for the 1st time you need to register it.

[06MonteSS]

no I don't use internet explorer, I use chrome...

Wilson - there is no log to post.. the program doesn't generate any log at all.. it does not startup/run at all so never gets to a running point to where it could generate a log.. so, there are no logs I can give you, it doesn't create any.

the only error log info I have is what I had posted before - the Windows Errorlog Report:

here's the full Windows Error report:

Version=1
EventType=BEX
EventTime=131235268972481025
ReportType=2
Consent=1
ReportIdentifier=62c42ce2-a9bb-11e6-97a9-d1278a5edafd
IntegratorReportIdentifier=62c42ce1-a9bb-11e6-97a9-d1278a5edafd
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=DVDFab.exe
Sig[1].Name=Application Version
Sig[1].Value=9.3.2.1
Sig[2].Name=Application Timestamp
Sig[2].Value=581ff401
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.23569
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=57f7bb79
Sig[6].Name=Exception Offset
Sig[6].Value=0002004d
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=fb2e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=fb2e24ec4d23b6594dcf1a614ff2fe65
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=16d4
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=16d468d3ce5bc671bfccc230c6b9a6cf
UI[2]=C:\Program Files (x86)\DVDFab 9\DVDFab.exe
UI[3]=DVDFab 9 is the all-in-one software to copy, rip, convert and create Blu-ray, DVD and video files. has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\DVDFab 9\DVDFab.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\KERNEL32.dll
LoadedModule[3]=C:\Windows\SysWOW64\hmpalert.dll
LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL
LoadedModule[6]=C:\Program Files (x86)\DVDFab 9\Qt5Core.dll
LoadedModule[7]=C:\Windows\syswow64\USER32.dll
LoadedModule[8]=C:\Windows\syswow64\GDI32.dll
LoadedModule[9]=C:\Windows\syswow64\LPK.dll
LoadedModule[10]=C:\Windows\syswow64\USP10.dll
LoadedModule[11]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[12]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[13]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[14]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[15]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[16]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[18]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[19]=C:\Windows\syswow64\ole32.dll
LoadedModule[20]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[21]=C:\Windows\syswow64\NSI.dll
LoadedModule[22]=C:\Windows\system32\MPR.dll
LoadedModule[23]=C:\Program Files (x86)\DVDFab 9\MSVCP120.dll
LoadedModule[24]=C:\Program Files (x86)\DVDFab 9\MSVCR120.dll
LoadedModule[25]=C:\Program Files (x86)\DVDFab 9\Qt5Gui.dll
LoadedModule[26]=C:\Program Files (x86)\DVDFab 9\Qt5Network.dll
LoadedModule[27]=C:\Windows\system32\DNSAPI.dll
LoadedModule[28]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[29]=C:\Windows\system32\WINNSI.DLL
LoadedModule[30]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[31]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[32]=C:\Program Files (x86)\DVDFab 9\Qt5OpenGL.dll
LoadedModule[33]=C:\Program Files (x86)\DVDFab 9\Qt5Widgets.dll
LoadedModule[34]=C:\Program Files (x86)\DVDFab 9\Qt5Qml.dll
LoadedModule[35]=C:\Program Files (x86)\DVDFab 9\Qt5Quick.dll
LoadedModule[36]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[37]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec8 6b8d6858ec0bc\COMCTL32.dll
LoadedModule[38]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[39]=C:\Windows\system32\POWRPROF.dll
LoadedModule[40]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[41]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[42]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[43]=C:\Program Files (x86)\DVDFab 9\zlib.dll
LoadedModule[44]=C:\Program Files (x86)\DVDFab 9\avutil-54.dll
LoadedModule[45]=C:\Program Files (x86)\DVDFab 9\avcodec-56.dll
LoadedModule[46]=C:\Program Files (x86)\DVDFab 9\swresample-1.dll
LoadedModule[47]=C:\Program Files (x86)\DVDFab 9\swscale-3.dll
LoadedModule[48]=C:\Program Files (x86)\DVDFab 9\avformat-56.dll
LoadedModule[49]=C:\Program Files (x86)\DVDFab 9\postproc-53.dll
LoadedModule[50]=C:\Program Files (x86)\DVDFab 9\avfilter-5.dll
LoadedModule[51]=C:\Program Files (x86)\DVDFab 9\libAudioDec.dll
LoadedModule[52]=C:\Program Files (x86)\DVDFab 9\libfdk-aac-0.dll
LoadedModule[53]=C:\Program Files (x86)\DVDFab 9\llEncoder.dll
LoadedModule[54]=C:\Program Files (x86)\DVDFab 9\pthreadGC2.dll
LoadedModule[55]=C:\Windows\system32\WSOCK32.DLL
LoadedModule[56]=C:\Windows\system32\VERSION.dll
LoadedModule[57]=C:\Windows\system32\WINMM.dll
LoadedModule[58]=C:\Windows\system32\AVIFIL32.dll
LoadedModule[59]=C:\Windows\system32\MSACM32.dll
LoadedModule[60]=C:\Windows\system32\MSVFW32.dll
LoadedModule[61]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[62]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[63]=C:\Program Files (x86)\DVDFab 9\CrashRpt.dll
LoadedModule[64]=C:\Windows\syswow64\WININET.dll
LoadedModule[65]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[66]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[67]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[68]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[69]=C:\Windows\syswow64\iertutil.dll
LoadedModule[70]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[71]=C:\Windows\syswow64\USERENV.dll
LoadedModule[72]=C:\Windows\syswow64\profapi.dll
LoadedModule[73]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[74]=C:\Windows\system32\IMM32.DLL
LoadedModule[75]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[76]=C:\Program Files (x86)\DVDFab 9\aafParse.dll
LoadedModule[77]=C:\Program Files (x86)\DVDFab 9\MSVCP71.dll
LoadedModule[78]=C:\Program Files (x86)\DVDFab 9\MSVCR71.dll
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=DVDFab 9 is the all-in-one software to copy, rip, convert and create Blu-ray, DVD and video files.
AppPath=C:\Program Files (x86)\DVDFab 9\DVDFab.exe

[Wilson.Wang]

Please post the log file, thanks

[3dman]

Safe mode with networking so you can download fab from front page w/o anything blocking internet access or security protocols.Then run as administrator.Like I said before it worked for another user same security program as you same problem.Are you using internet explorer and did you filter the active x modules by any chance?

[06MonteSS]

Try it in Safe mode please.

I said I did.. and still doesn't work

[october262]

Googled BEX error and says that do a clean boot - https://support.microsoft.com/en-us/kb/929135

[3dman]

Try it in Safe mode please.

[06MonteSS]

This BEX error may be related to anti virus protection, and is some sort of buffer overflow, or attempt to execute code from an unexpected region of memory.
I would let staff deal with this as normal troubleshooting doesn't seem to work here so a more experienced tech. should come in at this point.

I also recommend you try it in safe mode it worked before for someone else with a like problem like this is easy to do and will cause no harm till Wilson or other Developer can take a look here when they get on about 9 pm U.S. Time.

yeah, I had my Microsoft Security Essentials disabled when I installed dvdfab and also when I tried to run it..

[06MonteSS]

yes, doesn't work..

after doing some quick searches on the windows error report, that looong post I made above..

BEX is a "buffer overflow exception" being caused by dvdfab.exe

also found this info: "Buffer overflow is a condition when some process tries to store data beyond the capacity of the fixed/available buffer so it tries to overwrite some other memory locations, too. And in Windows we have some security feature called Data Execution Prevention that is intended to prevent similar processes to prevent buffer overflow attacks (that can introduce some malicious codes). But in some cases DEP can prevent some legitimate software from executing, too. And then you can get a BEX error."

However, as I mentioned above in a previous post, DEP can not be disabled for dvdfab.exe - popup comes up and says "DEP for this program must be enabled - you can not disable DEP for this program"..

sooo.. there's some kind of buffer overflow being caused by dvdfab.exe when it tries to run...

[3dman]

This BEX error may be related to anti virus protection, and is some sort of buffer overflow, or attempt to execute code from an unexpected region of memory.
I would let staff deal with this as normal troubleshooting doesn't seem to work here so a more experienced tech. should come in at this point.

I also recommend you try it in safe mode it worked before for someone else with a like problem like this, is easy to do, and will cause no harm till Wilson or other Developer can take a look here when they get on about 9 pm U.S. Time.

[october262]

Have you tried running dvdfab safe mode yet ??

[06MonteSS]

no good.. still same issue, same problem, same error as before...