Does not start up/run at all!!

[06MonteSS]

The last version that runs/works on my Windows 7 Pro x64 computer is 9.3.1.2.. all newer versions since then do not work at all! they won't even start up, including this new 9321 version. and NOTHING has changed on my computer since I installed previous 9312 version..

So something has changed in all of these newer versions that causes it not to run/startup at all! all versions up to 9312 work perfectly fine - anything newer, like 9316, 9321, etc. none of them work! they don't even start up. I get the Windows error popup as soon as I try to run it - as administrator - saying to search for problem solution or close this program, and that's it.

So here's what I did, again, just like all the previous times:

I just now did a fresh/clean download from the site of this new 9321 version..

uninstalled my 9312 version via riva uninstaller pro.. and removed all traces/leftover files and folders..

then ran ccleaner and cleaned the registry of all dvdfab entries..

then ran raxco perfectregistry and cleaned the registry..

rebooted my computer..

disabled microsoft security essentials..

ran the dvdfab 9321 installer as adminitrator..

at the end of the install process when it tries to open the link to the webpage to say thanks for installing, the windows error window pops up and shows search for solution or close this proram.

I close that window.

I get the dvdfab window that says to reboot before using..

I reboot my Windows PC...

I try to run dvdfab 9321 - as administrator - and no good! does not even start up! I get the windows error popup again to search for problem solution or close this program.

AND, dvdfab does not even generate any error logs or log files at all.. it can't even startup to get that far..

The only info I can get is from the windows popup error window - and this is what it shows:

Problem Event Name: BEX
Application Name: DVDFab.exe
Application Version: 9.3.2.1
Application Timestamp: 581ff401
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.23543
Fault Module Timestamp: 57d2f8a2
Exception Offset: 0002004d
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: fb2e
Additional Information 2: fb2e24ec4d23b6594dcf1a614ff2fe65
Additional Information 3: 16d4
Additional Information 4: 16d468d3ce5bc671bfccc230c6b9a6cf

and that's it..

so, I uninstall dvdfab 9321..

then I reinstall my dvdfab 9.3.1.2, and yes! after reinstalling 9.3.1.2, this version works perfectly fine.

So what's the issue here????

[3dman]

Try this: right click your computer icon go to properties and advanced system settings and then under the advanced tab go to system properties. Once there on the advanced tab under performance, click settings then go to the data execution prevention tab and add the Fab program to the exception list.

[october262]

Does your Internet provider use some sort of Internet Protection program ?? Has your graphics card have the latest driver update ??
Does your computer have all the latest security update?
Have you tried to see if dvdfab runs in safe mode.
Might also try restoring your computer back to an earlier time.

[06MonteSS]

Try this: right click your computer icon go to properties and advanced system settings and then under the advanced tab go to system properties. Once there on the advanced tab under performance, click settings then go to the data execution prevention tab and add the Fab program to the exception list.

no good.. it won't let me.. windows says "this program must be run with DEP enabled. You can not turn off DEP for this program"

[06MonteSS]

Does your Internet provider use some sort of Internet Protection program ?? Has your graphics card have the latest driver update ??
Does your computer have all the latest security update?
Have you tried to see if dvdfab runs in safe mode.
Might also try restoring your computer back to an earlier time.

no, yes, yes, no shouldn't have to, and no shouldn't have to.

[october262]

Restart your computer in safe mode and see if dvdfab will Run.
Also try checking your computer's firewall to see if it's blocking
Dvdfab from starting.

[06MonteSS]

here's the full Windows Error report:

Version=1
EventType=BEX
EventTime=131235268972481025
ReportType=2
Consent=1
ReportIdentifier=62c42ce2-a9bb-11e6-97a9-d1278a5edafd
IntegratorReportIdentifier=62c42ce1-a9bb-11e6-97a9-d1278a5edafd
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=DVDFab.exe
Sig[1].Name=Application Version
Sig[1].Value=9.3.2.1
Sig[2].Name=Application Timestamp
Sig[2].Value=581ff401
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.23569
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=57f7bb79
Sig[6].Name=Exception Offset
Sig[6].Value=0002004d
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=fb2e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=fb2e24ec4d23b6594dcf1a614ff2fe65
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=16d4
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=16d468d3ce5bc671bfccc230c6b9a6cf
UI[2]=C:\Program Files (x86)\DVDFab 9\DVDFab.exe
UI[3]=DVDFab 9 is the all-in-one software to copy, rip, convert and create Blu-ray, DVD and video files. has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\DVDFab 9\DVDFab.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\KERNEL32.dll
LoadedModule[3]=C:\Windows\SysWOW64\hmpalert.dll
LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL
LoadedModule[6]=C:\Program Files (x86)\DVDFab 9\Qt5Core.dll
LoadedModule[7]=C:\Windows\syswow64\USER32.dll
LoadedModule[8]=C:\Windows\syswow64\GDI32.dll
LoadedModule[9]=C:\Windows\syswow64\LPK.dll
LoadedModule[10]=C:\Windows\syswow64\USP10.dll
LoadedModule[11]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[12]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[13]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[14]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[15]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[16]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[18]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[19]=C:\Windows\syswow64\ole32.dll
LoadedModule[20]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[21]=C:\Windows\syswow64\NSI.dll
LoadedModule[22]=C:\Windows\system32\MPR.dll
LoadedModule[23]=C:\Program Files (x86)\DVDFab 9\MSVCP120.dll
LoadedModule[24]=C:\Program Files (x86)\DVDFab 9\MSVCR120.dll
LoadedModule[25]=C:\Program Files (x86)\DVDFab 9\Qt5Gui.dll
LoadedModule[26]=C:\Program Files (x86)\DVDFab 9\Qt5Network.dll
LoadedModule[27]=C:\Windows\system32\DNSAPI.dll
LoadedModule[28]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[29]=C:\Windows\system32\WINNSI.DLL
LoadedModule[30]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[31]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[32]=C:\Program Files (x86)\DVDFab 9\Qt5OpenGL.dll
LoadedModule[33]=C:\Program Files (x86)\DVDFab 9\Qt5Widgets.dll
LoadedModule[34]=C:\Program Files (x86)\DVDFab 9\Qt5Qml.dll
LoadedModule[35]=C:\Program Files (x86)\DVDFab 9\Qt5Quick.dll
LoadedModule[36]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[37]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec8 6b8d6858ec0bc\COMCTL32.dll
LoadedModule[38]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[39]=C:\Windows\system32\POWRPROF.dll
LoadedModule[40]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[41]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[42]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[43]=C:\Program Files (x86)\DVDFab 9\zlib.dll
LoadedModule[44]=C:\Program Files (x86)\DVDFab 9\avutil-54.dll
LoadedModule[45]=C:\Program Files (x86)\DVDFab 9\avcodec-56.dll
LoadedModule[46]=C:\Program Files (x86)\DVDFab 9\swresample-1.dll
LoadedModule[47]=C:\Program Files (x86)\DVDFab 9\swscale-3.dll
LoadedModule[48]=C:\Program Files (x86)\DVDFab 9\avformat-56.dll
LoadedModule[49]=C:\Program Files (x86)\DVDFab 9\postproc-53.dll
LoadedModule[50]=C:\Program Files (x86)\DVDFab 9\avfilter-5.dll
LoadedModule[51]=C:\Program Files (x86)\DVDFab 9\libAudioDec.dll
LoadedModule[52]=C:\Program Files (x86)\DVDFab 9\libfdk-aac-0.dll
LoadedModule[53]=C:\Program Files (x86)\DVDFab 9\llEncoder.dll
LoadedModule[54]=C:\Program Files (x86)\DVDFab 9\pthreadGC2.dll
LoadedModule[55]=C:\Windows\system32\WSOCK32.DLL
LoadedModule[56]=C:\Windows\system32\VERSION.dll
LoadedModule[57]=C:\Windows\system32\WINMM.dll
LoadedModule[58]=C:\Windows\system32\AVIFIL32.dll
LoadedModule[59]=C:\Windows\system32\MSACM32.dll
LoadedModule[60]=C:\Windows\system32\MSVFW32.dll
LoadedModule[61]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[62]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[63]=C:\Program Files (x86)\DVDFab 9\CrashRpt.dll
LoadedModule[64]=C:\Windows\syswow64\WININET.dll
LoadedModule[65]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[66]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[67]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[68]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[69]=C:\Windows\syswow64\iertutil.dll
LoadedModule[70]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[71]=C:\Windows\syswow64\USERENV.dll
LoadedModule[72]=C:\Windows\syswow64\profapi.dll
LoadedModule[73]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[74]=C:\Windows\system32\IMM32.DLL
LoadedModule[75]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[76]=C:\Program Files (x86)\DVDFab 9\aafParse.dll
LoadedModule[77]=C:\Program Files (x86)\DVDFab 9\MSVCP71.dll
LoadedModule[78]=C:\Program Files (x86)\DVDFab 9\MSVCR71.dll
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=DVDFab 9 is the all-in-one software to copy, rip, convert and create Blu-ray, DVD and video files.
AppPath=C:\Program Files (x86)\DVDFab 9\DVDFab.exe

[october262]

Try this in post #1 - http://forum.dvdfab.cn/showthread.php?t=29437

[06MonteSS]

no good.. still same issue, same problem, same error as before...

[october262]

Have you tried running dvdfab safe mode yet ??

[3dman]

This BEX error may be related to anti virus protection, and is some sort of buffer overflow, or attempt to execute code from an unexpected region of memory.
I would let staff deal with this as normal troubleshooting doesn't seem to work here so a more experienced tech. should come in at this point.

I also recommend you try it in safe mode it worked before for someone else with a like problem like this, is easy to do, and will cause no harm till Wilson or other Developer can take a look here when they get on about 9 pm U.S. Time.

[06MonteSS]

yes, doesn't work..

after doing some quick searches on the windows error report, that looong post I made above..

BEX is a "buffer overflow exception" being caused by dvdfab.exe

also found this info: "Buffer overflow is a condition when some process tries to store data beyond the capacity of the fixed/available buffer so it tries to overwrite some other memory locations, too. And in Windows we have some security feature called Data Execution Prevention that is intended to prevent similar processes to prevent buffer overflow attacks (that can introduce some malicious codes). But in some cases DEP can prevent some legitimate software from executing, too. And then you can get a BEX error."

However, as I mentioned above in a previous post, DEP can not be disabled for dvdfab.exe - popup comes up and says "DEP for this program must be enabled - you can not disable DEP for this program"..

sooo.. there's some kind of buffer overflow being caused by dvdfab.exe when it tries to run...

[06MonteSS]

This BEX error may be related to anti virus protection, and is some sort of buffer overflow, or attempt to execute code from an unexpected region of memory.
I would let staff deal with this as normal troubleshooting doesn't seem to work here so a more experienced tech. should come in at this point.

I also recommend you try it in safe mode it worked before for someone else with a like problem like this is easy to do and will cause no harm till Wilson or other Developer can take a look here when they get on about 9 pm U.S. Time.

yeah, I had my Microsoft Security Essentials disabled when I installed dvdfab and also when I tried to run it..

[3dman]

Try it in Safe mode please.

[october262]

Googled BEX error and says that do a clean boot - https://support.microsoft.com/en-us/kb/929135