Error while reading

[GWCTas]

I am trying to backup my Planet Earth DVD series but the disc will not load. I get an error message "Error while reading!".....

Any clues? The disc looks clean with no marks etc. I am running DVDFab in Parallels on an iMac.

Thanks,

George

[october262]

Please post the dvdfab internal log files.
You might also try enabling /disabling pathplayer
In common settings restart dvdfab and try the disc again.

[CBR929]

Hi GWCTas
Try cleaning the disc with a soft cloth and Windex wiping from the center out toward the edge, just because the disc looks clean doesn't mean there is nothing on it.
Hope this helps
CBR929

[GWCTas]

Please post the dvdfab internal log files.
You might also try enabling /disabling pathplayer
In common settings restart dvdfab and try the disc again.

The log is attached. Thanks for any help.

PS: Where is the "pathplayer" toggle found?

[october262]

common settings can be found in the upper right corner of the dvdfab program.

[GWCTas]

Hi GWCTas
Try cleaning the disc with a soft cloth and Windex wiping from the center out toward the edge, just because the disc looks clean doesn't mean there is nothing on it.
Hope this helps
CBR929

Thanks CBR - I had already tried that (even though the DVD's are brand new). Still no luck

[GWCTas]

common settings can be found in the upper right corner of the dvdfab program.

I had looked there but could not find any reference to pathplayer?

[october262]

Click common settings - dvd - pathplayer Slect disable pathplayer
Restart dvdfab and retry the disc again.

[CBR929]

Hi GWCTas
Please see pic

[GWCTas]

Downloaded the Mac version and the disk loaded and read okay.