Can't backup Harold and Kumar go to White Castle

[mikeach]

Trying to backup my copy of Harold and Kumar Go to White Castle using DVDFab 6.2.1.8 that I just downloaded/upgraded to yesterday, doesn't even see the disk in the drive, but Windows XP Pro sees the disk fine.

[AGJ]

DVDFab can do this movie no problems so need you to read what is below and post the info that is asked in your next post reply

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[mikeach]

I had no problems with DVDFab until I recently upgraded to v6.2.1.8, the White Castle movie was the first I tried since upgrading, but have since tried other disks with the same problem. I insert the disk and Windows pops up a window asking me if I want to watch the movie, I cancel and start DVDFab.

DVDFab shows:

Please insert DVD disc or choose DVD folder/image file

If I click on the folder and choose the DVD drive DVDFab opens a window asking me to specify the disc's region, but the volume name is listed as DVD_VOLUME while in Windows it shows the actual disk name. I then choose 1, USA/Canada and I see the blue progress bar for reading the disk for a second then it's gone and I'm back to the DVDFab GUI just like when I started.

The only changes to my system lately are the upgrade to DVFab v6.2.1.8 and an upgrade of RealPlayer Pro.

System specs:

CPU: P4 3.2ghz
RAM: 1GB
OS: XP Pro SP3
Device Manager says DVD drive is: Lite-on DVDRW LH-20A1P
2 x External USB HDD's, but the temp and output folders are set to internal drives with plenty of room.

dvdfab_process.log only shows the last backup I made a couple weeks ago, nothing about this problem.

Latest entry in dvdfab_burn_vso.log shows:

2010-03-18 12:21:51 ---- ******************** Log session stop 18-Mar 12:21:51.640 PID 340********************
2010-03-18 12:08:23 Info Current Drive selected : 1:0:0 - LITE-ON DVDRW LH-20A1P KL0N [E] (Ide)
2010-03-18 12:08:23 Info Using Advanced SPTI interface
2010-03-18 12:08:23 Info System default language : English (United States)
2010-03-18 12:08:23 Info User default language : English (United States)
2010-03-18 12:08:23 Info DLL Version : 4.0.5.464
2010-03-18 12:08:23 Info DLL : C:\Program Files\DVDFab 6\vso_hwe.dll
2010-03-18 12:08:23 Info Version : 6, 2, 1, 8
2010-03-18 12:08:23 Info ExeName : C:\Program Files\DVDFab 6\DVDFab.exe
2010-03-18 12:08:23 Info OS : Microsoft Windows XP Professional (Build 2600: Service Pack 3)
2010-03-18 12:08:23 ---- ******************** Log session start 18-Mar 12:08:23.187 PID 340********************

Latest entry in dvdfab_internal.log shows:

DVDFab 6.2.1.8 (2010/03/18 13:29:22)

0m 05.18s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 file2mobile 1 filemover 1

I think that covers everything, as I mentioned, the only recent changes have been the update of DVDFab and RealPlayer Pro.

[CBR929]

mikeach this has nothing to do with your problem but your drive needs a firmware update you will find it here http://www.firmwarehq.com/Lite-On/LH-20A1P/files.html

[AGJ]

This just might be that you have Autoplay set to play your DVD upon inserting it in the DVD drive. Turn off Autoplay and try again. to see if DVDFab will work for you

Also you can try updating to the latest DVDFab 6 Beta which is Version 6.2.2.0 or you can give the DVDFab 7 version 7.0.2.1 a try. Post back if either of this fixes your issue or not

[maineman]

This just might be that you have Autoplay set to play your DVD upon inserting it in the DVD drive. Turn off Autoplay and try again. to see if DVDFab will work for you

I agree, I'd disable Autoplay. Something has definitely prevented Fab from accessing your ODD.
For XP, one of the best and simplest ways is to use
TweakUI.exe

It's one of the MS PowerToys (scroll down the column on the right to find it).

Have you had problems with RealPlayer Pro in the past?
You might consider disabling this also...just disable via startup > msconfig.

If you still have problems after doing the above, I'd uninstall your burner in device manger...IDE ATA/ATAPI Controller > probably off the Secondary channel.
Then reboot and let windoz reinstall your burner and assign thre appropriate driver