registration issues

[bchord3313]

I am having the same problem. I have the bought version, just renewed mine for 2 years. I did not have this issue until it downloaded the update.
Can someone please help me! I have tried with 3 other dvds I have already burnt and nothing is working.
I changed the DVD5 like the instructions said.

Thanks!

[CBR929]

bchord3313
Post all your logs The default location is:
C:\Documents and Settings\User Name\My Documents\DVDFab\Log.

[bchord3313]

reg issue

is this what you mean??? its a lot of info lol

2010-04-25 21:04:23 ---- ******************** Log session stop 25-Apr 21:04:23.539 PID 2612********************
2010-04-25 21:04:00 Info Writable disc DVD+R inserted. Ready to write
2010-04-25 21:03:46 Info Parsing disc ...
2010-04-25 21:03:42 Info No disc in drive.
2010-04-25 20:10:28 Info Disc (DVD-ROM) not emtpy.
2010-04-25 20:10:26 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2010-04-25 20:10:26 Info Drive has IDE-ATAPI physical interface
2010-04-25 20:10:26 Info New Drive selected : 1:0:0 - TSSTcorp DVD+-RW TS-L632H D600 [E] (Ide)
2010-04-25 18:57:32 Info Current Drive selected : 1:0:0 - TSSTcorp DVD+-RW TS-L632H D600 [E] (Ide)
2010-04-25 18:57:32 Info Using Advanced SPTI interface
2010-04-25 18:57:32 Info System default language : English (United States)
2010-04-25 18:57:32 Info User default language : English (United States)
2010-04-25 18:57:32 Info DLL Version : 4.0.7.466
2010-04-25 18:57:32 Info DLL : C:\Program Files\DVDFab 7\vso_hwe.dll
2010-04-25 18:57:32 Info Version : 7, 0, 4, 0
2010-04-25 18:57:32 Info ExeName : C:\Program Files\DVDFab 7\DVDFab.exe
2010-04-25 18:57:32 Info OS : Microsoft Windows Vista Home Basic (Build 6002: Service Pack 2)
2010-04-25 18:57:32 ---- ******************** Log session start 25-Apr 18:57:32.026 PID 2612********************


2010-04-25 19:18:32 ---- ******************** Log session stop 25-Apr 19:18:32.967 PID 3560********************
2010-04-25 19:03:53 Info Disc (DVD-ROM) not emtpy.
2010-04-25 19:03:51 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2010-04-25 19:03:51 Info Drive has IDE-ATAPI physical interface
2010-04-25 19:03:51 Info New Drive selected : 1:0:0 - TSSTcorp DVD+-RW TS-L632H D600 [E] (Ide)
2010-04-25 18:58:35 Info Current Drive selected : 1:0:0 - TSSTcorp DVD+-RW TS-L632H D600 [E] (Ide)
2010-04-25 18:58:35 Info Using Advanced SPTI interface
2010-04-25 18:58:35 Info System default language : English (United States)
2010-04-25 18:58:35 Info User default language : English (United States)
2010-04-25 18:58:35 Info DLL Version : 4.0.7.466
2010-04-25 18:58:35 Info DLL : C:\PROGRA~1\DVDFAB~2\vso_hwe.dll
2010-04-25 18:58:35 Info Version : 7, 0, 4, 0
2010-04-25 18:58:35 Info ExeName : C:\PROGRA~1\DVDFAB~2\DVDFab.exe
2010-04-25 18:58:35 Info OS : Microsoft Windows Vista Home Basic (Build 6002: Service Pack 2)
2010-04-25 18:58:35 ---- ******************** Log session start 25-Apr 18:58:35.322 PID 3560********************

[AGJ]

do what is listed in link below

[bchord3313]

Hi I have already uninstalled and reinstalled, and re-entered my reg key. This did not help either.

[AGJ]

Hi I have already uninstalled and reinstalled, and re-entered my reg key. This did not help either.

did you follow the link and do exactly like it says?

[bchord3313]

yes i tried this earlier. it is not a reg key issue. it was going on before i even renewed my copy. it started when I downloaded the update a few days ago.

[CBR929]

Sorry AGJ missed the registration sticky.

bchord3313
Also your drive has a firmware update you will find it here
If you do not know how to flash your drive then do not do it as it will render your drive useless.
Do you have an actual burn log,where you burnt a disc?

[bchord3313]

I do not know how to flash the drive. Should I still do the firmware update?
The logs I posted were the last few ones Ive done, I will post some from a disc that did burn. Ok, theres a few that did work up until the one that didnt work, hope this is what you need.
Thanks

2010-04-23 12:52:32 ---- ******************** Log session stop 23-Apr 12:52:32.611 PID 4064********************
2010-04-23 12:52:22 Info Disc ejected by user while parsing.
2010-04-23 12:52:20 Info Parsing disc ...
2010-04-23 12:51:05 Info Disc ejected by user while parsing.
2010-04-23 12:51:01 Info Parsing disc ...
2010-04-23 12:50:49 Info Writable disc DVD+R inserted. Ready to write
2010-04-23 12:50:35 Info Parsing disc ...
2010-04-23 12:50:17 Info Writable disc DVD+R inserted. Ready to write
2010-04-23 12:50:05 Info Parsing disc ...
2010-04-23 12:49:51 Info Writable disc DVD+R inserted. Ready to write
2010-04-23 12:49:37 Info Parsing disc ...
2010-04-23 12:48:06 Info Writable disc DVD+R inserted. Ready to write
2010-04-23 12:47:52 Info Parsing disc ...
2010-04-23 12:47:50 Info No disc in drive.
2010-04-23 12:27:59 Info Writable disc DVD+R inserted. Ready to write
2010-04-23 12:27:45 Info Parsing disc ...
2010-04-23 12:25:06 Info Writable disc DVD+R inserted. Ready to write
2010-04-23 12:24:52 Info Parsing disc ...
2010-04-23 11:58:36 Info Disc (DVD-ROM) not emtpy.
2010-04-23 11:58:34 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2010-04-23 11:58:34 Info Drive has IDE-ATAPI physical interface
2010-04-23 11:58:34 Info New Drive selected : 1:0:0 - TSSTcorp DVD+-RW TS-L632H D600 [E] (Ide)
2010-04-23 11:57:16 Info Current Drive selected : 1:0:0 - TSSTcorp DVD+-RW TS-L632H D600 [E] (Ide)
2010-04-23 11:57:16 Info Using Advanced SPTI interface
2010-04-23 11:57:16 Info System default language : English (United States)
2010-04-23 11:57:16 Info User default language : English (United States)
2010-04-23 11:57:16 Info DLL Version : 4.0.7.466
2010-04-23 11:57:16 Info DLL : C:\Program Files\DVDFab 7\vso_hwe.dll
2010-04-23 11:57:16 Info Version : 7, 0, 4, 0
2010-04-23 11:57:16 Info ExeName : C:\Program Files\DVDFab 7\DVDFab.exe
2010-04-23 11:57:16 Info OS : Microsoft Windows Vista Home Basic (Build 6002: Service Pack 2)
2010-04-23 11:57:16 ---- ******************** Log session start 23-Apr 11:57:16.386 PID 4064********************


2010-04-22 11:50:02 ---- ******************** Log session stop 22-Apr 11:50:02.285 PID 3440********************
2010-04-22 11:47:30 Info Current Drive selected : 1:0:0 - TSSTcorp DVD+-RW TS-L632H D600 [E] (Ide)
2010-04-22 11:47:30 Info Using Advanced SPTI interface
2010-04-22 11:47:30 Info System default language : English (United States)
2010-04-22 11:47:30 Info User default language : English (United States)
2010-04-22 11:47:30 Info DLL Version : 4.0.7.466
2010-04-22 11:47:30 Info DLL : C:\Program Files\DVDFab 7\vso_hwe.dll
2010-04-22 11:47:30 Info Version : 7, 0, 1, 0
2010-04-22 11:47:30 Info ExeName : C:\Program Files\DVDFab 7\DVDFab.exe
2010-04-22 11:47:30 Info OS : Microsoft Windows Vista Home Basic (Build 6002: Service Pack 2)
2010-04-22 11:47:30 ---- ******************** Log session start 22-Apr 11:47:30.024 PID 3440********************


2010-04-17 13:55:01 ---- ******************** Log session stop 17-Apr 13:55:01.776 PID 5596********************
2010-04-17 13:54:51 Info Disc ejected by user while parsing.
2010-04-17 13:54:49 Info Parsing disc ...
2010-04-17 12:46:49 Info WRITE SUCCESS: Disc written
2010-04-17 12:46:49 Info Finalization Time 00:00:28 - Total completion time 00:10:30
2010-04-17 12:46:21 Info Write finished in 00:10:02 - Finalization start here. Avg. burn rate 5.93
2010-04-17 12:36:33 Info Lead-in burning time (mS) 14566
2010-04-17 12:36:19 Info Write started 2198464 sectors to write
2010-04-17 12:36:19 Info Init success: DVD+R
2010-04-17 12:36:19 Info Writing speed requested x8.0, effective x8.0
2010-04-17 12:36:19 Info Available write speed: 8x ,6x ,4x ,2.4x
2010-04-17 12:36:19 Info Media ID: MBIPG101-R05-01
2010-04-17 12:36:19 Info Media type: DVD+R
2010-04-17 12:36:18 Info DMA is not available on this bus type
2010-04-17 12:36:18 Info Scanned files #9, folder #2 - total size 4501331968 b. (4.19 Gb.)
2010-04-17 12:36:18 Info Inserted media type : DVD+R
2010-04-17 12:36:18 Info Write started
2010-04-17 12:36:14 Info Writable disc DVD+R inserted. Ready to write
2010-04-17 12:35:52 Info Parsing disc ...
2010-04-17 12:02:47 Info Disc (DVD-ROM) not emtpy.
2010-04-17 12:02:45 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2010-04-17 12:02:45 Info Drive has IDE-ATAPI physical interface
2010-04-17 12:02:45 Info New Drive selected : 1:0:0 - TSSTcorp DVD+-RW TS-L632H D600 [E] (Ide)
2010-04-17 12:01:30 Info Current Drive selected : 1:0:0 - TSSTcorp DVD+-RW TS-L632H D600 [E] (Ide)
2010-04-17 12:01:30 Info Using Advanced SPTI interface
2010-04-17 12:01:30 Info System default language : English (United States)
2010-04-17 12:01:30 Info User default language : English (United States)
2010-04-17 12:01:30 Info DLL Version : 4.0.7.466
2010-04-17 12:01:30 Info DLL : C:\Program Files\DVDFab 7\vso_hwe.dll
2010-04-17 12:01:30 Info Version : 7, 0, 1, 0
2010-04-17 12:01:30 Info ExeName : C:\Program Files\DVDFab 7\DVDFab.exe
2010-04-17 12:01:30 Info OS : Microsoft Windows Vista Home Basic (Build 6002: Service Pack 2)
2010-04-17 12:01:30 ---- ******************** Log session start 17-Apr 12:01:30.029 PID 5596********************

[CBR929]

bchord3313
As stated if you do not know how to flash your drive it will become a door stop.
Also try slowing down your burn speed to 1/2 the rated speed of your disc which would be in your case 4x
I would also suggest installing ImgBurn there is a tutorial and video on how to set it up here

[bchord3313]

I want to know what has caused this issue. I have had dvd fab for over a year and have never had issues. I do not want to have to download and add other stuff. I paid for this I should be able to just burn the stuff I need instead of dealing with this. I have never changed my settings or had to. Am I able to just download the version I was using before the stupid update?

[CBR929]

bchord3313
Imgburn is a far better burn engine than the VSO in Fab many of us use it, with much better results. When it is set up you will not have to do anything else than you do now. Did I mention it is also free
Have you changed disc's recently?
Also what was the version you had before you can just try to reinstall that.

[bchord3313]

I am not going to download anything else. I REPEAT - I did not have any issues until the last update. I do not know when it was, a few days or so ago, I had not used my dvd fab in a week or so. I have always used the same kinds of dvds, nothing has changed on my end until the stupid update when I opened it a few days ago. I will just find something else, and get a refund for wasting my money on this crap since you all seem to think it is the users & not dvd fab.

[Complication]

I am not going to download anything else. I REPEAT - I did not have any issues until the last update. I do not know when it was, a few days or so ago, I had not used my dvd fab in a week or so. I have always used the same kinds of dvds, nothing has changed on my end until the stupid update when I opened it a few days ago. I will just find something else, and get a refund for wasting my money on this crap since you all seem to think it is the users & not dvd fab.

I understand you are frustrated but please keep it civil. The people here are volunteers that do their best to help you based on their experience.

[AGJ]

Ok let's start from the beggining we need you to read what is below and post the info that is mentioned to your next post reply

Help Us Help You


If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.

First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

The logs are simple text files that can be opened with Windows Notepad if you want to read them. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file. The log files can be attached to a post using the "Manage Attachments" button below the editing box.

dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.

dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.

dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.

Other Information:

Depending on the nature of the problem, it can help to know:
If this happens with all discs or just one
Your operating system/CPU/memory configuration
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