Prince of Persia won't copy?!?

[Gqstyle]

When it tries to read the DVD, it freezes up and I have to close DVDFab all together. Does anyone have a solution for what might be causing this?

[AGJ]

When it tries to read the DVD, it freezes up and I have to close DVDFab all together. Does anyone have a solution for what might be causing this?

Update to DVDFab 8.0.1.1 beta and give another try as this DVD can be done with DVDFab

[Gqstyle]

I am new to forums

I am new to posting and don't know if I am in the right section? I did upgrade to V8.0.1.1 beta, and I still can't copy Prince of Persia. When it tries to read the disc it just freezes up after about 20 seconds. Then I have to close DVDFab. I was able to copy Killers earlier, with no problem. So I know it can work. What else can I do?

[AGJ]

read what is listed below and post all info mentioned to your next post reply to this thread

Help Us Help You


If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.

First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

The logs are simple text files that can be opened with Windows Notepad if you want to read them. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file. The log files can be attached to a post using the "Manage Attachments" button below the editing box.

dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.

dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.

dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.

Other Information:

Depending on the nature of the problem, it can help to know:
If this happens with all discs or just one
Your operating system/CPU/memory configuration
If you are using external hard drives or optical drives
If you have made any recent changes to your OS or system hardware
If you have other DVD or BD software installed, particularly if recently added.

Posts with all the requested information will be answered first.

[Gqstyle]

Here are the log requests. I hope this will help you find the problem?

******************** Log session stop 15-Sep 01:02:24.125 PID 2940********************
2010-09-15 01:02:08 Info Current Drive selected : 1:0:0 - Optiarc DVD+-RW ND-3570A 104B [E] (Ide)
2010-09-15 01:02:08 Info Using Advanced SPTI interface
2010-09-15 01:02:08 Info System default language : English (United States)
2010-09-15 01:02:08 Info User default language : English (United States)
2010-09-15 01:02:08 Info DLL Version : 4.0.11.473
2010-09-15 01:02:08 Info DLL : C:\Program Files\DVDFab 8\vso_hwe.dll
2010-09-15 01:02:08 Info Version : 8, 0, 1, 1
2010-09-15 01:02:08 Info ExeName : C:\Program Files\DVDFab 8\DVDFab.exe
2010-09-15 01:02:08 Info OS : Microsoft Windows XP Home Edition (Build 2600: Service Pack 3)
2010-09-15 01:02:08 ---- ******************** Log session start 15-Sep 01:02:08.234 PID 2940********************


2010-09-15 00:51:28 ---- ******************** Log session stop 15-Sep 00:51:28.046 PID 2968********************
2010-09-15 00:50:26 Info Current Drive selected : 1:0:0 - Optiarc DVD+-RW ND-3570A 104B [E] (Ide)
2010-09-15 00:50:26 Info Using Advanced SPTI interface
2010-09-15 00:50:26 Info System default language : English (United States)
2010-09-15 00:50:26 Info User default language : English (United States)
2010-09-15 00:50:26 Info DLL Version : 4.0.11.473
2010-09-15 00:50:26 Info DLL : C:\Program Files\DVDFab 8\vso_hwe.dll
2010-09-15 00:50:26 Info Version : 8, 0, 0, 5
2010-09-15 00:50:26 Info ExeName : C:\Program Files\DVDFab 8\DVDFab.exe
2010-09-15 00:50:26 Info OS : Microsoft Windows XP Home Edition (Build 2600: Service Pack 3)
2010-09-15 00:50:26 ---- ******************** Log session start 15-Sep 00:50:26.500 PID 2968********************


2010-09-14 23:29:50 ---- ******************** Log session stop 14-Sep 23:29:50.062 PID 1820********************
2010-09-14 23:28:05 Info Current Drive selected : 1:0:0 - Optiarc DVD+-RW ND-3570A 104B [E] (Ide)
2010-09-14 23:28:05 Info Using Advanced SPTI interface
2010-09-14 23:28:05 Info System default language : English (United States)
2010-09-14 23:28:05 Info User default language : English (United States)
2010-09-14 23:28:05 Info DLL Version : 4.0.11.473
2010-09-14 23:28:05 Info DLL : C:\Program Files\DVDFab 8\vso_hwe.dll
2010-09-14 23:28:05 Info Version : 8, 0, 0, 5
2010-09-14 23:28:05 Info ExeName : C:\Program Files\DVDFab 8\DVDFab.exe
2010-09-14 23:28:05 Info OS : Microsoft Windows XP Home Edition (Build 2600: Service Pack 3)
2010-09-14 23:28:05 ---- ******************** Log session start 14-Sep 23:28:05.265 PID 1820********************


2010-09-14 23:23:11 ---- ******************** Log session stop 14-Sep 23:23:11.234 PID 3136********************
2010-09-14 23:22:55 Info Current Drive selected : 1:0:0 - Optiarc DVD+-RW ND-3570A 104B [E] (Ide)
2010-09-14 23:22:55 Info Using Advanced SPTI interface
2010-09-14 23:22:55 Info System default language : English (United States)
2010-09-14 23:22:55 Info User default language : English (United States)
2010-09-14 23:22:55 Info DLL Version : 4.0.11.473
2010-09-14 23:22:55 Info DLL : C:\Program Files\DVDFab 8\vso_hwe.dll
2010-09-14 23:22:55 Info Version : 8, 0, 0, 5
2010-09-14 23:22:55 Info ExeName : C:\Program Files\DVDFab 8\DVDFab.exe
2010-09-14 23:22:55 Info OS : Microsoft Windows XP Home Edition (Build 2600: Service Pack 3)
2010-09-14 23:22:55 ---- ******************** Log session start 14-Sep 23:22:55.750 PID 3136********************

DVDFab 7.0.7.0 (2010/09/14 17:11:45)

2m 29.09s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 0 file2mobile 0 filemover 0
3m 48.25s: detected dvd
3m 48.40s: drive E
3m 48.40s: video dvd 1
3m 48.40s: volume label PER-0N-NF1.1_DES
3m 51.81s: got copyright 1 f6
3m 52.73s: got udf/iso
4m 06.89s: got discinfo


DVDFab 7.0.7.0 (2010/09/14 17:19:49)

0m 10.59s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 0 file2mobile 0 filemover 0
0m 45.28s: detected dvd
0m 45.45s: drive E
0m 45.45s: video dvd 1
0m 45.45s: volume label PER-0N-NF1.1_DES
0m 46.61s: got copyright 1 f6
0m 48.18s: got udf/iso
1m 07.42s: got discinfo


DVDFab 7.0.7.0 (2010/09/14 17:22:43)

0m 04.03s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 0 file2mobile 0 filemover 0
0m 27.37s: detected dvd
0m 27.56s: drive E
0m 27.56s: video dvd 1
0m 27.56s: volume label PER-0N-NF1.1_DES
0m 28.67s: got copyright 1 f6
0m 30.23s: got udf/iso
0m 49.64s: got discinfo


DVDFab 7.0.7.0 (2010/09/14 17:24:41)

0m 04.31s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 0 file2mobile 0 filemover 0


DVDFab 7.0.7.0 (2010/09/14 17:25:26)

0m 02.31s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 0 file2mobile 0 filemover 0


DVDFab 7.0.7.0 (2010/09/14 17:27:44)

0m 02.29s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 0 file2mobile 0 filemover 0
0m 40.51s: detected dvd
0m 40.60s: drive E
0m 40.60s: video dvd 1
0m 40.60s: volume label PER-0N-NF1.1_DES
0m 41.53s: got copyright 1 f6
0m 42.42s: got udf/iso
0m 55.07s: got discinfo


DVDFab 7.0.7.0 (2010/09/14 17:30:15)

0m 02.85s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 0 file2mobile 0 filemover 0
0m 08.79s: detected dvd
0m 08.96s: drive E
0m 08.96s: video dvd 1
0m 08.96s: volume label PER-0N-NF1.1_DES
0m 10.00s: got copyright 1 f6
0m 11.56s: got udf/iso
0m 30.93s: got discinfo


DVDFab 7.0.7.0 (2010/09/14 17:34:15)

0m 03.01s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 0 file2mobile 0 filemover 0
0m 13.43s: detected dvd
0m 13.56s: drive E
0m 13.56s: video dvd 1
0m 13.56s: volume label KILLERS
0m 14.25s: got copyright 1 fe
0m 15.15s: got udf/iso
0m 22.76s: got discinfo
1m 02.07s: got dvdinfo


DVDFab 7.0.7.0 (2010/09/14 22:26:13)

0m 15.93s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 0 file2mobile 0 filemover 0


DVDFab 7.0.7.0 (2010/09/14 22:27:39)

0m 01.95s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 0 file2mobile 0 filemover 0


DVDFab 7.0.7.0 (2010/09/14 22:55:50)

0m 03.00s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 0 file2mobile 0 filemover 0


DVDFab 8.0.0.5 (2010/09/14 23:22:24)

0m 26.32s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1


DVDFab 8.0.0.5 (2010/09/14 23:24:54)

0m 01.79s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
0m 08.92s: detected dvd
0m 09.00s: drive E
0m 09.00s: dvd type 1
0m 09.00s: volume label PER-0N-NF1.1_DES
0m 10.07s: got copyright 1 f6
0m 10.96s: got udf/iso
0m 23.14s: got discinfo
0m 23.17s: pathplayer enabled


DVDFab 8.0.0.5 (2010/09/14 23:27:58)

0m 04.18s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
0m 12.21s: detected dvd
0m 12.45s: drive E
0m 12.45s: dvd type 1
0m 12.45s: volume label PER-0N-NF1.1_DES
0m 13.20s: got copyright 1 f6
0m 14.12s: got udf/iso


DVDFab 8.0.0.5 (2010/09/14 23:48:00)

0m 02.50s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
4m 25.84s: detected dvd
4m 26.00s: drive E
4m 26.00s: dvd type 1
4m 26.04s: volume label PER-0N-NF1.1_DES
4m 27.31s: got copyright 1 f6
4m 28.23s: got udf/iso
4m 48.98s: got discinfo
4m 49.03s: pathplayer enabled


DVDFab 8.0.0.5 (2010/09/15 00:50:06)

0m 09.39s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1


DVDFab 8.0.1.1 (2010/09/15 00:57:54)

0m 07.25s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
0m 59.14s: detected dvd
0m 59.21s: drive E
0m 59.21s: dvd type 1
0m 59.21s: volume label PER-0N-NF1.1_DES
1m 00.00s: got copyright 1 f6
1m 01.65s: got udf/iso
1m 16.45s: got discinfo
1m 16.48s: pathplayer enabled


DVDFab 7.0.7.0 (2010/09/15 01:01:34)

0m 02.03s: option dvd2dvd 1 dvd2mobile 0 bluray2bluray 0 bd2mobile 0 file2mobile 0 filemover 0


DVDFab 8.0.1.1 (2010/09/15 01:01:55)

0m 04.45s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1


DVDFab 8.0.1.1 (2010/09/15 01:05:58)

0m 03.64s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
25m 36.03s: detected dvd
25m 36.14s: drive E
25m 36.17s: dvd type 1
25m 36.17s: volume label PER-0N-NF1.1_DES
25m 37.90s: got copyright 1 f6
25m 38.81s: got udf/iso
25m 51.65s: got discinfo
25m 51.78s: pathplayer enabled

Here is my computer system info:

Dell Dimension DE051, Intel(R), Celeron(R) CPU 2.53GHz
2.53GHz, 512MB of RAM

Microsoft Windows XP, Home Edition, Version 2002, Service Pack 3

[AGJ]

Well only needed logs for the most recent try with latest beta. Anyway try cleaning the DVD and visually inspect it to make sure no scratches or finger prints are on it. If cleaning it does not work I would try exchanging for another DVD