24h Saison 7

[merc_slk]

Hi,

I can only copy disc 1. The other discs are not recognized.

Any help would be nice

Jef

[AGJ]

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If you are posting about an operational problem with one of the DVDFab products, you will improve the speed and accuracy of the response by providing some information in the very first post that will probably be needed.

First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

The logs are simple text files that can be opened with Windows Notepad if you want to read them. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file. The log files can be attached to a post using the "Manage Attachments" button below the editing box.

dvdfab_burn_vso.log Attach for all problems. The entries are time stamped with the most recent at the top.

dvdfab_burn_imgburn.log Attach if you have ImgBurn set as the burning engine and the problem concerns disc burning. Time stamped with the most recent at the bottom.

dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.

dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.

Other Information:

Depending on the nature of the problem, it can help to know:
If this happens with all discs or just one
Your operating system/CPU/memory configuration
If you are using external hard drives or optical drives
If you have made any recent changes to your OS or system hardware
If you have other DVD or BD software installed, particularly if recently added.

Posts with all the requested information will be answered first.

[merc_slk]

No error log.

That's just the problem. No errorlog is generated. The DVD's are red but the files don't appear in the listing. Only 2 files appear with a file lenght of 16KB. No video files are found.

[Anny]

That's just the problem. No errorlog is generated. The DVD's are red but the files don't appear in the listing. Only 2 files appear with a file lenght of 16KB. No video files are found.

Hi merc_slk,

1) Please upgrade to the latest version of DVDFab 8.0.4.0 at .

2) Please open DVDFab program first, then insert your original movie DVDs to your DVD drive and see if the DVDFab can connect your DVD drive to recognize the original DVDs or not.

If your DVDFab can't recognize original movies from DVD drive very well on your computer, please start the movie in your PC DVD Player (like PowerDVD) for a few seconds and then start the DVDFab analysis. Once the analysis starts, you can turn off the PC DVD player.

3) You can also click the tick green icon button at the right top corner of the DVDFab screen, open "Common Settings" window, click on "Pathplayer", active/deactive it to copy your movies again.

Best regards,
Anny
DVDFab Support Team