BD Ripper (3D Plus) DVDFab suddenly stopped working

[Nik_Simpson]

I'm running DVDfab on a Samsung Series 9 laptop with USB attached BluRay drive. For a while this worked very well (ripped something like 100+ disks without a problem) but at the weekend it stopped working. The symptoms are as follows...
1. Place disk in drive, DVDfab reads the disk and shows the content
2. Select the title to rip and start processing
3. Nothing happens, the messages about enabling GPU process doesn't appear and the rip never starts, though there are no error messages.

[Nik_Simpson]

Additional information

It's not a problem with the BluRay drive itself since I can use the BluRay Copy function without a problem. I've also tried disabling the GPU acceleration (Intel QuickSync) and the process still hangs. Here's the log output:

DVDFab 8.2.0.8 (2012/09/04 20:49:47)

0m 01.02s: GPUAccelerate: 851973
0m 01.02s: CUDA cap: 0
0m 01.03s: Support coreavc decode: 0
0m 01.03s: Graphics info: Intel(R) HD Graphics 4000 : :
0m 01.03s: Qt Translator file load success
0m 01.08s: Load config successful.
0m 01.14s: Init profile data driver sucessful.
0m 03.49s: Init GPU settings sucessful.
0m 03.49s: option dvd2dvd 0 dvd2mobile 0 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 0 filemover 0
0m 03.49s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 03.74s: Config ExBar successful.
0m 03.74s: dvd2dvd have 8 elements.
0m 03.85s: dvd2mobile have 31 elements.
0m 03.86s: blu-ray2blu-ray have 4 elements.
0m 03.89s: blu-ray2mobile have 20 elements.
0m 04.40s: blu-ray23d have 7 elements.
0m 04.55s: blu-ray2dvd have 1 elements.
0m 04.57s: file2mobile have 30 elements.
0m 04.58s: file2dvd have 1 elements.
0m 04.60s: file2bluray have 1 elements.
0m 04.79s: Config work ui controls successful.
0m 04.86s: Init burn engine successful.
0m 04.92s: StartNotify successful.
0m 50.72s: opening drive E
0m 50.73s: got media type 15
0m 51.54s: got max lba 18840479
0m 52.33s: type Blu-ray BDMV
0m 52.34s: volume label WALKING_DEAD_S2_D2
0m 52.41s: aacs 1 bd+ 0
0m 53.42s: Java protection is removed by StealthyClone anti-protection.
0m 53.50s: got discinfo
0m 53.55s: got bdmv
0m 53.56s: Vendor: HL-DT-ST
0m 53.57s: Product: BDDVDRW CP40NG10
0m 53.57s: Revision: 1.00
0m 53.57s: Vendor specific: 11/10/10 7U01
0m 53.58s: AACS version: 1
0m 53.58s: Number of concurrent AGIDs: 4
0m 53.58s: Supports bus encryption: YES
0m 53.58s: Supports binding nonce generation: NO
0m 53.58s: Supports Hybrid discs: NO
0m 53.67s: got agid 0
0m 53.86s: sent host cert chal
0m 53.95s: got drive cert chal
0m 53.95s: BEC 1
0m 53.96s: DRIVE_VENDOR 0x0074
0m 54.04s: got drive key
0m 54.34s: got host key signature
0m 54.34s: verified drive signature
0m 54.34s: verified host signature
0m 54.45s: sent host signature and key point
0m 54.46s: got bus key
0m 54.55s: got agid 1
0m 54.72s: sent host cert chal
0m 54.81s: got drive cert chal
0m 54.81s: BEC 1
0m 54.82s: DRIVE_VENDOR 0x0074
0m 54.90s: got drive key
0m 54.90s: failed to create host key signature
0m 55.02s: blu-ray 8E6F2B5ABA71BA86A2EB66B182D071AC300AEF29
0m 55.58s: cert BEE=0x00 same
0m 56.62s: D 251FFE41
0m 56.64s: E 4CE030B3
0m 56.67s: got vuk
0m 56.75s: got agid 1
0m 56.93s: sent host cert chal
0m 57.01s: got drive cert chal
0m 57.02s: BEC 1
0m 57.02s: DRIVE_VENDOR 0x0074
0m 57.10s: got drive key
0m 57.11s: got host key signature
0m 57.12s: verified drive signature
0m 57.12s: verified host signature
0m 57.23s: sent host signature and key point
0m 57.24s: got bus key
0m 57.25s: got data key
0m 57.49s: got unit key 1
1m 03.33s: got extended bdinfo
1m 03.33s: opened blu-ray
1m 04.36s: WorkAttr::Init Start
1m 04.41s: WorkAttr::Init OK: mkv.default
1m 08.91s: WorkAttr::Init Start
1m 08.95s: WorkAttr::Init OK: mkv.default
1m 10.56s: WorkAttr::Init Start
1m 10.60s: WorkAttr::Init OK: mkv.default
1m 14.74s: WorkAttr::Init Start
1m 14.78s: WorkAttr::Init OK: mkv.default
1m 37.10s:


------ begin mobile work(1/4) ------


1m 37.10s: info: create config(5)
1m 37.10s: info: convert profile(mkv.default)
1m 37.10s: info: bluray playlist(103),angle(0),chapter(1->8),3D(0)
1m 37.10s: info: streams((4113.2)(4352.1)(4608.16))
1m 37.11s: info: set output video frame_rate(24000/1001)
1m 37.11s: info: subpicture preset(2), mode(10)

[terry5]

How about the profile "mkv.remux"? please try it and feed back.

[Nik_Simpson]

MKV-remux

There was no problem with MKV.remux. My mkv.default profile is the mkv.audiocopy profile. After trying the remux profile, I went back to the default profile on the same disc and am back to seeing nothing, i.e, the system claims that it is starting, but doesn't do anything and doesn't initialize teh Intel.Quicksync GPU support, but gives no erros, just sits there doing nothing.

[cbleman]

I solved my problem by uninstalling and reinstalling DVDFAB. It was doing the same thing you have described. The problem seems to have started after a Windows Update; although I cannot prove that was the cause. Nothing I did short of uninstalling solved my problem. Hope this works for you.

[cbleman]

Update: When I reinstalled DVDFAB I did not have to re enter my license. It was an easy task once uninstalled to download and reinstall.

As a side comment, I also lost Google chat around the same time. I suspect whatever took down DVDFAB messed up more than one program. Uninstalling chat, and reinstalling fixed that problem too.

[Nik_Simpson]

I'll give that a try

Travelling at the moment, I'll give that a try when I get home

[Nik_Simpson]

That fixed it

I've removed and reinstalled (with the latest version) and that seems to have fixed the problem