DVD Ripper Terrible out-of-sync Subtitles & no tech support

[DLPinSD]

Trying to see if DVDFab ripper is a good product, but just about to strike out. Captions are terribly out of sync on pretty much everything (except forced subpix, which I managed to figure out and are correctly synchronized).

Just finished ripping Pan's Labyrinth - subpic is almost 9 seconds out of sync (appear too early) .... and it's the first that was close enough i could adjust subtitle delay within the 10 sec. ability of XBMC.

Zero response from Tech Support.

Has ANYONE gotten subtitles to work properly?

[CBR929]

Hi DLPinSD
Please post your logs the default location is:
For Win7 C:\Users\User Name\My Documents\DVDFab\Log
or Vista C:\Users\User Name\Documents\DVDFab\Log
or for XP C:\Documents and Settings\User Name\My Documents\DVDFab\Log
Please use attachment button and attach your most recent, Internal log and post right here.
CBR929

[DLPinSD]

Thx for the response, CBR.

Here is the internal; log for Pan's Labyrinth and La Haine - both of which had the same "horribly out of sync" subtitle problem.

Have been out of town and now my free trial period has expired, so can't try anything different .... but maybe the log file will give a clue.

DVDFab 8.2.1.5 (2012/10/13 12:56:44)

0m 01.84s: GPUAccelerate: 3
0m 01.84s: CUDA cap: 0
0m 01.84s: Support coreavc decode: 0
0m 01.84s: Graphics info: ATI Radeon HD 3600 Series : :
0m 01.84s: Qt Translator file load success
0m 01.90s: Load config successful.
0m 02.28s: Init profile data driver sucessful.
0m 05.61s: Init GPU settings sucessful.
0m 05.61s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
0m 05.62s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 05.98s: Config ExBar successful.
0m 05.98s: dvd2dvd have 8 elements.
0m 06.19s: dvd2mobile have 31 elements.
0m 07.21s: blu-ray2blu-ray have 4 elements.
0m 07.25s: blu-ray2mobile have 20 elements.
0m 07.88s: blu-ray23d have 7 elements.
0m 08.07s: blu-ray2dvd have 1 elements.
0m 08.11s: file2mobile have 30 elements.
0m 09.09s: file2dvd have 1 elements.
0m 09.12s: file2bluray have 1 elements.
0m 09.61s: Config work ui controls successful.
0m 13.79s: Init burn engine successful.
0m 13.91s: StartNotify successful.
0m 13.94s: opening drive F
0m 13.94s: opened i/o
0m 13.94s: got media type 4
0m 15.97s: got disc type 10
0m 15.97s: got max lba 3937672
0m 16.02s: type DVD-VIDEO
0m 16.02s: volume label LA_HAINE_DISC01
0m 16.11s: got copyright 1 fe
0m 16.73s: got udf/iso
0m 17.94s: got discinfo
0m 17.94s: pathplayer enabled
0m 18.04s: button: vts_1 menu_1 pgc_7 cell_1 sector_205 count_7
0m 26.19s: button: vts_1 menu_1 pgc_8 cell_1 sector_58404 count_7
0m 26.26s: button: vts_1 menu_1 pgc_10 cell_1 sector_92365 count_11
0m 26.30s: button: vts_1 menu_1 pgc_13 cell_1 sector_92633 count_4
0m 26.33s: button: vts_1 menu_1 pgc_14 cell_1 sector_92723 count_4
0m 26.37s: button: vts_1 menu_1 pgc_15 cell_1 sector_92813 count_11
0m 27.24s: button: vts_1 menu_1 pgc_11 cell_1 sector_92460 count_11
0m 27.27s: button: vts_1 menu_1 pgc_12 cell_1 sector_92550 count_11
0m 27.49s: button: vts_1 menu_1 pgc_18 cell_1 sector_93076 count_4
0m 27.52s: button: vts_1 menu_1 pgc_21 cell_1 sector_93299 count_5
0m 27.54s: button: vts_1 menu_1 pgc_22 cell_1 sector_93369 count_5
0m 27.57s: button: vts_1 menu_1 pgc_23 cell_1 sector_93439 count_5
0m 27.61s: button: vts_1 menu_1 pgc_9 cell_1 sector_92279 count_2
0m 29.76s: button: vts_1 menu_1 pgc_19 cell_1 sector_93141 count_4
0m 29.79s: button: vts_1 menu_1 pgc_20 cell_1 sector_93220 count_4
0m 30.46s: button: vts_1 menu_1 pgc_16 cell_1 sector_92907 count_11
0m 30.50s: button: vts_1 menu_1 pgc_17 cell_1 sector_92994 count_11
0m 31.02s: button: vts_7 menu_1 pgc_6 cell_1 sector_200 count_7
0m 31.42s: button: vts_7 menu_1 pgc_7 cell_1 sector_59326 count_7
0m 31.48s: button: vts_7 menu_1 pgc_9 cell_1 sector_93754 count_11
0m 31.52s: button: vts_7 menu_1 pgc_12 cell_1 sector_94021 count_4
0m 31.55s: button: vts_7 menu_1 pgc_13 cell_1 sector_94114 count_4
0m 31.59s: button: vts_7 menu_1 pgc_14 cell_1 sector_94207 count_11
0m 32.01s: button: vts_7 menu_1 pgc_10 cell_1 sector_93847 count_11
0m 32.05s: button: vts_7 menu_1 pgc_11 cell_1 sector_93935 count_11
0m 32.13s: button: vts_7 menu_1 pgc_17 cell_1 sector_94473 count_4
0m 32.16s: button: vts_7 menu_1 pgc_20 cell_1 sector_94698 count_5
0m 32.18s: button: vts_7 menu_1 pgc_21 cell_1 sector_94771 count_5
0m 32.22s: button: vts_7 menu_1 pgc_22 cell_1 sector_94844 count_5
0m 32.26s: button: vts_7 menu_1 pgc_8 cell_1 sector_93662 count_2
0m 32.35s: button: vts_7 menu_1 pgc_18 cell_1 sector_94538 count_4
0m 32.39s: button: vts_7 menu_1 pgc_19 cell_1 sector_94618 count_4
0m 33.03s: button: vts_7 menu_1 pgc_15 cell_1 sector_94302 count_11
0m 33.15s: button: vts_7 menu_1 pgc_16 cell_1 sector_94390 count_11
0m 40.13s: got dvdinfo
0m 40.13s: opened dvd
0m 47.09s: WorkAttr::Init Start
0m 47.14s: WorkAttr::Init OK: vob.passthrough
1m 31.40s:


------ begin mobile work(1/1) ------


1m 31.40s: info: create config(1)
1m 31.40s: info: convert profile(vob.passthrough)
1m 31.40s: info: dvd playlist(4),angle(0),chapter(1->5),3D(0)
1m 31.40s: info: streams((480.1)(128.1)(32.1))
1m 35.07s: info: subpicture preset(2), mode(10)
1m 35.21s: subpicture(32) mode(10)
4m 45.76s:


------ finish mobile work ------




DVDFab 8.2.1.5 (2012/10/15 16:54:56)

0m 05.42s: GPUAccelerate: 3
0m 05.42s: CUDA cap: 0
0m 05.42s: Support coreavc decode: 0
0m 05.42s: Graphics info: ATI Radeon HD 3600 Series : :
0m 05.43s: Qt Translator file load success
0m 05.48s: Load config successful.
0m 05.73s: Init profile data driver sucessful.
0m 16.10s: Init GPU settings sucessful.
0m 16.10s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
0m 16.12s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 16.43s: Config ExBar successful.
0m 16.43s: dvd2dvd have 8 elements.
0m 16.59s: dvd2mobile have 31 elements.
0m 17.57s: blu-ray2blu-ray have 4 elements.
0m 17.61s: blu-ray2mobile have 20 elements.
0m 18.26s: blu-ray23d have 7 elements.
0m 18.43s: blu-ray2dvd have 1 elements.
0m 18.47s: file2mobile have 30 elements.
0m 19.44s: file2dvd have 1 elements.
0m 19.46s: file2bluray have 1 elements.
0m 19.93s: Config work ui controls successful.
0m 24.17s: Init burn engine successful.
0m 24.27s: StartNotify successful.
0m 24.28s: opening drive F
0m 24.28s: opened i/o
0m 24.29s: got media type 4
0m 24.39s: got disc type 10
0m 24.39s: got max lba 3840472
0m 24.42s: type DVD-VIDEO
0m 24.42s: volume label PANS_LABYRINTH_D1
0m 24.86s: got copyright 1 fe
0m 25.25s: got udf/iso
0m 26.78s: got discinfo
0m 26.80s: pathplayer enabled
0m 27.07s: button: vts_3 menu_1 pgc_35 cell_1 sector_83786 count_2
0m 27.14s: button: vts_3 menu_1 pgc_20 cell_1 sector_50 count_7
0m 27.25s: button: vts_3 menu_1 pgc_37 cell_1 sector_197274 count_1
0m 33.30s: button: vts_3 menu_1 pgc_20 cell_2 sector_120396 count_7
0m 33.64s: button: vts_3 menu_1 pgc_21 cell_1 sector_199145 count_4
0m 33.79s: button: vts_3 menu_1 pgc_21 cell_2 sector_23458 count_4
0m 33.88s: button: vts_3 menu_1 pgc_33 cell_1 sector_206027 count_5
0m 34.07s: button: vts_19 menu_0 pgc_2 cell_1 sector_27 count_2
0m 34.30s: button: vts_3 menu_1 pgc_33 cell_2 sector_83674 count_5
0m 34.43s: button: vts_19 menu_0 pgc_3 cell_1 sector_58 count_3
0m 34.44s: button: vts_19 menu_0 pgc_4 cell_1 sector_109 count_3
0m 34.47s: button: vts_19 menu_0 pgc_5 cell_1 sector_145 count_3
0m 34.49s: button: vts_19 menu_0 pgc_6 cell_1 sector_183 count_3
0m 34.50s: button: vts_19 menu_0 pgc_7 cell_1 sector_224 count_3
0m 34.52s: button: vts_19 menu_0 pgc_8 cell_1 sector_264 count_3
0m 34.53s: button: vts_19 menu_0 pgc_9 cell_1 sector_302 count_2
0m 34.64s: button: vts_3 menu_1 pgc_34 cell_1 sector_207116 count_9
0m 35.49s: button: vts_3 menu_1 pgc_34 cell_2 sector_83723 count_9
0m 35.91s: button: vts_3 menu_1 pgc_36 cell_1 sector_107285 count_1
0m 36.00s: button: vts_3 menu_1 pgc_22 cell_1 sector_23637 count_13
0m 36.07s: button: vts_3 menu_1 pgc_23 cell_1 sector_33543 count_13
0m 36.15s: button: vts_3 menu_1 pgc_24 cell_1 sector_43621 count_13
0m 36.23s: button: vts_3 menu_1 pgc_25 cell_1 sector_53626 count_13
0m 36.31s: button: vts_3 menu_1 pgc_26 cell_1 sector_63483 count_13
0m 36.38s: button: vts_3 menu_1 pgc_27 cell_1 sector_73572 count_11
0m 36.49s: button: vts_3 menu_1 pgc_28 cell_1 sector_200217 count_8
0m 36.64s: button: vts_3 menu_1 pgc_28 cell_2 sector_83393 count_8
0m 36.78s: button: vts_3 menu_1 pgc_36 cell_2 sector_109626 count_13
0m 37.00s: button: vts_3 menu_1 pgc_22 cell_2 sector_142326 count_13
0m 37.24s: button: vts_3 menu_1 pgc_23 cell_2 sector_151398 count_13
0m 37.48s: button: vts_3 menu_1 pgc_24 cell_2 sector_160642 count_13
0m 37.72s: button: vts_3 menu_1 pgc_25 cell_2 sector_169813 count_13
0m 37.95s: button: vts_3 menu_1 pgc_26 cell_2 sector_178836 count_13
0m 38.17s: button: vts_3 menu_1 pgc_27 cell_2 sector_188091 count_11
0m 38.35s: button: vts_2 menu_0 pgc_1 cell_1 sector_151 count_2
0m 38.39s: button: vts_2 menu_0 pgc_2 cell_1 sector_1259 count_2
0m 38.78s: button: vts_3 menu_1 pgc_31 cell_1 sector_203338 count_2
0m 38.82s: button: vts_3 menu_1 pgc_32 cell_1 sector_204608 count_2
0m 38.97s: button: vts_3 menu_1 pgc_32 cell_2 sector_83625 count_2
0m 39.16s: button: vts_3 menu_1 pgc_31 cell_2 sector_83578 count_2
0m 39.30s: button: vts_2 menu_0 pgc_2 cell_2 sector_2235 count_2
0m 39.38s: button: vts_2 menu_0 pgc_1 cell_2 sector_1127 count_2
0m 43.46s: button: vts_3 menu_1 pgc_35 cell_2 sector_87245 count_7
1m 17.78s: got dvdinfo
1m 17.78s: opened dvd
1m 25.90s: WorkAttr::Init Start
1m 26.06s: WorkAttr::Init OK: vob.passthrough
2m 05.23s:


------ begin mobile work(1/1) ------


2m 05.23s: info: create config(1)
2m 05.24s: info: convert profile(vob.passthrough)
2m 05.24s: info: dvd playlist(4),angle(0),chapter(1->23),3D(0)
2m 05.24s: info: streams((480.1)(136.1)(32.1))
2m 05.38s: info: subpicture preset(2), mode(10)
2m 05.46s: subpicture(32) mode(10)
10m 40.76s:


------ finish mobile work ------