DVD Ripper DVD ISO > MKV Passthrough > Subtitles remux wrong

[tyrindor]

Sometimes when I try to take a DVD ISO and use the MKV Passthrough setting, it remuxes the subtitles wrong and makes them very blocky/nearly impossible to read. Some lines are missing entirely. If I choose to rip them externally as idx/sub, they work as intended but that is not ideal. It is something caused by the remuxing process DVDFab uses. Some material DVDFab handles correctly though.

Just to make sure it's not my source material, I used another program (free I might add) that does this process in one simple click and also does it flawlessly.

Using DVDFab 9.1.1.9. Here's a log of one of the ISOs that does it, and a picture of remuxed vs external. Same results on 3 different players.

[tyrindor]

For the amount this product cost, when a free product does it without errors, I'd like some type of response that this is being looked into.
Thanks.

[90312]

Try contacting the developers directly, this is a user forum and unlikely a user can fix this.

[tyrindor]

Try contacting the developers directly, this is a user forum and unlikely a user can fix this.

Thanks I sent them a message.

[tyrindor]

Why was my other reply deleted?

I sent them an email and they told me to wait for help on the forums. They reply to a very small percentage of these threads, and no user can fix a bug in the program.

How exactly am I suppose to get reliable support?