BD Ripper (3D Plus) AMD AM3+ cpu system crashes

[96734-dvd]

anyone here have an AMD AM3+ system running windows 7? I have a FX-8150, 8 core CPU and when I try to rip furious 7, insurgent and some other movies, DVDFab would crash and my PC would just shut off.

I have narrowed this to an AMD problem, because I ripped these on an Intel system and there were no problems at all.
any help would be appreciated. thank you!

[october262]

please post the dvdfab internal log files

[96734-dvd]

here it is:

it just crashes after 2 minutes or so. my pc is frozen and I have to click the PC's reset button to restart.
I just tried a 'copy video' option on blu-ray ripper (I guess this is a full copy?), and that worked fine without problems.
I also tried a few more things to try and isolate the problem:
1. change to use 4 or 5 cpu cores but had to cancel it as it was too slow -under 1 fps; using 6, 7, or 8 cores crashes
2. lowered cpu clock speed from 3600mhz to 2800mhz but it still crashed
3. as mentioned, 'copy video' using 6 cpu cores worked fine

but would be nice to be able to control the output size rather than that big of a file down the line.
thank you.

here is the log:


1m 39.12s: Source manager: drag file C:/Furious_7
1m 39.12s: set folder C:/Furious_7/BDMV/ with type 2
1m 39.13s: opening folder C:/Furious_7/BDMV/
1m 39.13s: Source manager: add source id 0.
1m 39.14s: bd set region ?
1m 39.14s: Source open statusVD Yes, 2231-10-11
1m 39.14s: Source open status:BD Yes, 2231-10-11
1m 39.14s: bd set region ?
1m 39.71s: got bdmv
1m 40.03s: movie name: furious 7||furious_7
1m 40.77s: stream(27,3,6)/clip(27,3,4) infos are not the same, using clip info to regulate it.
1m 41.60s: got extended bdinfo
1m 41.61s: Source manager: open successful.
1m 41.61s: Source managerpen source flag:1,1,1,1,1
1m 42.08s: Work manager: create Converter work 0 with source 0 and uiinfo 0( title 800 ).
1m 43.88s: ========WorkAttr::SetSource=======
1m 43.88s: Source Video Size Original : 1920 x 800
1m 43.88s: Source Video Size Display : 1920 x 800
1m 43.88s: Source Video FPS : 24000 / 1001
1m 43.88s: Source Video Bitrate : 1200
1m 43.88s: Source Audio Bitrate : 0
1m 43.88s: Source Audio Channels : 8
1m 43.88s: Source Audio Volume : 100
1m 43.88s: Work Profile : MKV
2m 17.65s: UILog:OnMsgToolbar_Start
2m 17.66s: UILog:Msg Start : ready start
2m 17.66s: UILog:Msg Start : start test run work
2m 17.66s: UILog:right button to null, work falg = -1
2m 17.76s: UILog:Msg Start : run work
2m 17.76s: UILog:Run current Work.
2m 17.76s: UILog:Begin work Converter.
2m 17.76s: UILog:Begin work copy or converter.
2m 17.76s: Start check Blu-ray Ripper (3D Plus) register status.
2m 17.76s: End check Blu-ray Ripper (3D Plus) register status: Enable
2m 17.76s: UILog:start running at thread.
2m 17.77s: UILog:return flag at start running at thread ok.
2m 17.79s: OPList at BD Converter : (4113.2),(4352.2),(4608.32)
2m 17.79s: Blu-ray Converter (3D Plus) check watermark flag: 0
2m 17.79s: ------------------ convert work begin(1/1) ------------------
2m 17.79s: start process(1/1)

------ process working ------
0m 00.09s: set folder C:/Furious_7/BDMV/ with type 2
0m 00.09s: opening folder C:/Furious_7/BDMV/
0m 00.09s: bd set region ?
0m 00.20s: got bdmv
0m 00.52s: movie name: furious 7||furious_7
0m 01.10s: stream(27,3,6)/clip(27,3,4) infos are not the same, using clip info to regulate it.
0m 01.54s: got extended bdinfo
0m 01.54s: info: create config(bluray2video)
0m 01.55s: info: crop value after clone: left = 0 right= 0 top=140 bottom=140 enable=1 mode=1
0m 01.55s: info: use profile(MKV)
0m 01.55s: info: bluray playlist(800),angle(0),chapter(1->21),BDAV(no)
0m 01.55s: info: 3D working_mode(disable), 3D format(sbs_lef_right)
0m 01.55s: info: stream input@ Video(4113)[codec(h264) size(1920*1080) fps(24000/1001) interlace(0) duration(205)sec opcode(compress)]
0m 01.56s: info: perset file config OK !
0m 01.56s: info: set output video frame_rate(24000/1001)
0m 01.56s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 8
0m 01.56s: info: stream output Video(4113)[codec(h264) size(1920*800) fps(24000/1001) interlace(0) bitrate(18414) duration(205)sec]
0m 01.56s: info: stream input@ Audio(4352)[codec(dca) channels(8) sample(48000) bitrate(0) bitdepth(24) opcode(compress)]
0m 01.57s: info: stream output Audio(4352)[codec(ac3) channels(6) sample(48000) bitrate(448000) bitdepth(16) opcode(compress)]
0m 01.57s: info: stream input@ SubPicture(4608)[codec(pgssub) language(English) opcode(remux)]
0m 01.57s: info: stream output SubPicture(4608)[codec(pgssub) language(English)]
0m 01.57s: info: SubMode(Remux) -- Display Only forced Subtitle(false)
0m 01.58s: info: enable multi-thread software decoder, thread count = 8
2m 19.93s: UILog:MsgWork:WorkStatus_Start
0m 01.59s: info: ex process path= C:/Program Files (x86)/DVDFab 9/fabcore.exe
0m 01.71s: info: h264_encode: encode param profile(2) level(41) bitrate(18414) crf(-1) interlace(0)
0m 01.74s: info: processing source(00825.m2ts)

[jbinkley60]

Out of curiosity, have you checked to ensure you don't have heat problem ? Based upon your description, when you are ripping to MKV the CPUs are working hard and generating lots of heat. With a copy function they are not. I am not sure what motherboard you have but most have utilities to monitor CPU temperature. I have an FX-8120 and it works fine.

[96734-dvd]

Out of curiosity, have you checked to ensure you don't have heat problem ? Based upon your description, when you are ripping to MKV the CPUs are working hard and generating lots of heat. With a copy function they are not. I am not sure what motherboard you have but most have utilities to monitor CPU temperature. I have an FX-8120 and it works fine.

that's a great idea. no, i never thought about cpu temperature. I always run w/ the side case panel off so I would think it's cooler. But I will monitor it and report back. thanks.

support also sent some ideas - run w/ less cores, Disable all GPU codecs for decoding and encoding, and also disable "Enable Lightning-Recoding when applicable (accelerate H.264 software decoding and encoding"; but it still crashed. they also suggested update my video card's driver, which I did and still no luck. another suggestion was to uninstall dvdfab and re-install, so I'll try this next, and also monitor the temperature
will report back. thank you.

[96734-dvd]

Out of curiosity, have you checked to ensure you don't have heat problem ? Based upon your description, when you are ripping to MKV the CPUs are working hard and generating lots of heat. With a copy function they are not. I am not sure what motherboard you have but most have utilities to monitor CPU temperature. I have an FX-8120 and it works fine.

thanks for the great suggestion. It looks like it is heat related. As I have ripped it using 6 and 8 cores without any problems. I had to run a small fan pointing it right into my case and it lowered the temp by 15+ degrees. Will have to look for a better fan (or just use a fan when ripping)

thank you again!

[jbinkley60]

thanks for the great suggestion. It looks like it is heat related. As I have ripped it using 6 and 8 cores without any problems. I had to run a small fan pointing it right into my case and it lowered the temp by 15+ degrees. Will have to look for a better fan (or just use a fan when ripping)

thank you again!

No problem. Glad that was it.