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An Unknown Error Occurred. Please check if there is a new version on the DVDFAb websi

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    #1

    BD Ripper (3D Plus) An Unknown Error Occurred. Please check if there is a new version on the DVDFAb websi

    Trying to rip the new xXx and Split, both get the same error with 10.0.3.9 and 9.3.2.1.

    "An Unknown Error Occurred. Please check if there is a new version on the DVDFAb website."
    Attached Files
    Tags: None
    #2
    Same thing

    I'm also getting the same error. Worked fine prior to upgrading to 10039.


    DVDFab 10.0.3.9 (2017/05/22 21:33:20)

    0m 00.02s: Init Public log: enabled.
    0m 00.02s: Init Private log: finish.
    0m 00.03s: App info: 2017-5-16
    0m 00.03s: App info: 10.0.3.9 10039 Official
    0m 00.07s: Init CrashReportSettings: enabled.
    0m 00.08s: Init DVDInfo_Log: enabled.
    0m 00.08s: app args: count 1,arg 0:C:\Program Files (x86)\DVDFab 10\DVDFab.exe,
    0m 00.09s: Init Qt_Log: disabled.
    0m 00.14s: Decrypt: SetCanDecryptBlurayDisc 1
    0m 00.14s: Decrypt: SetCanDecryptDVDDisc 1
    0m 00.22s: Profile Manager :: Begin Load Profile
    0m 00.22s: SUCCEED: IServerService WebServer Init succeed.
    0m 00.24s: SUCCEED: IServerService MediaLibrary Init succeed.
    0m 00.50s: Qt Translator file load success
    0m 00.50s: App info: client type 22.
    0m 00.52s: MobilePlay load: preload successful.
    0m 00.58s: MobilePlay load: Load successful.
    0m 00.59s: set code page: .0
    0m 00.60s: Init process: Transfer settings successful.
    0m 00.60s: info: check logpath= C:/Users/Charles/Documents/DVDFab10/Log/
    0m 00.61s: info: _check_gpu is running ...
    0m 01.16s: Profile Manager :: End Load Profile
    0m 02.07s: info: check_gpu run successful
    0m 02.08s: info: recommand= 8248, Shrink support= 1, enable= 1, cuda_cap= 1 , cpu_count= 6
    0m 02.09s: GPU check: GPUAccelerate-0X203F
    0m 02.09s: GPU check: GPUAccelerate setting-0X2038, 0X2038
    0m 02.09s: GPU check: CUDA cap-0X1
    0m 02.10s: GPU check: Support coreavc decode-0
    0m 02.10s: GPU check: Lighting shrink status-1, 1
    0m 02.10s: GPU check: Graphics info 1: NVIDIA GeForce GTX 750 Ti : 22.21.13.8233 : 5.0
    0m 02.11s: Init process: Load config successful.
    0m 02.12s: Init process: Windows os type is 64bit System Windows 10 Build 15063.
    0m 02.12s: Init process: command line in is
    0m 02.24s: Reg check: Parse string: ( 11:8260762964 )( 21:8260762964 )( 22:8260762964 )( OV:10039 )( BV:10038 )( S:2ca81254ea7446fd423d01b1270bf9fd )
    0m 02.26s: Reg check: Option check status-Local
    0m 02.26s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:0 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:0 )-( DVD Cinavia Removal:1:0 )-( Blu-ray Cinavia Removal:1:0 )-( DRM Removal:1:0 )-
    0m 02.26s: App info: language type ENU.
    0m 02.27s: App info: Install path C:/Program Files (x86)/DVDFab 10/
    0m 02.27s: Init process: Set account info to DriveX.
    0m 02.28s: Export Blu-ray source information report: enabled
    0m 02.28s: Init process: Init GPU settings successful.
    0m 02.29s: connect plugin info: start.
    0m 02.36s: Reg check: Times of cinavia connecting error is: 0
    0m 02.37s: Reg check: Start get sys number.
    0m 02.37s: Reg check: Serial number is: (edited out)
    0m 02.38s: Reg check: Connect type is: 0
    0m 02.75s: Reg check: Times of connecting error is: 0
    0m 02.76s: Reg check: Parse string: ( S:af364343bfda6c4cf63f756374e7d29a
    0m 02.77s: Reg check: Option check status-NewWork
    0m 03.01s: connect plugin info: 1:1
    0m 05.49s: Burn engine: start init.
    0m 05.50s: Burn engine: set log folder.
    0m 05.50s: DVD: init read settings.
    0m 05.50s: DVD: init write settings.
    0m 05.58s: BD: init read settings.
    0m 05.58s: BD: init write settings.
    0m 05.59s: bd set region A
    0m 05.59s: Burn engine: config engine type-0 begin.
    0m 05.59s: Burn engine: config engine type-0 end.
    0m 05.60s: Burn engine: writer count 1.
    0m 05.60s: Burn engine: 0- D:\ [HL-DT-ST BD-RE BH14NS40 1.03 (Scsi)].
    0m 05.60s: Burn engine: end init.
    0m 06.43s: Init process: Init setting page successful.
    0m 06.45s: QtLog Mode = false
    0m 06.92s: Start show MainUI.
    0m 06.93s: dpi scale: x scale 1.000000
    0m 06.93s: dpi scale: y scale 1.000000
    0m 07.04s: Init process: init main ui successful.
    0m 07.12s: UI manager: switch to Converter mode.
    0m 07.29s: Init process: show main ui successful.
    0m 07.29s: DriveX msg: Init driveX D with I/O mode: 0
    0m 07.30s: opening drive D
    0m 07.31s: opened i/o
    0m 07.32s: got media type 15
    0m 07.32s: scene data: delete file C:/Users/Charles/Documents/DVDFab10/SceneData/ceef322c-c98a-4573-a126-9952c55be3a9.SceneData.xml result=1
    0m 07.32s: scene data: delete dir C:/Users/Charles/Documents/DVDFab10/SceneData/ceef322c-c98a-4573-a126-9952c55be3a9 result=0
    0m 07.33s: Cinavia Version : 1.257.2.29
    0m 12.10s: got max lba 17456863
    0m 13.26s: got disc type 20
    0m 13.27s: type Blu-ray BDMV
    0m 13.28s: volume label Leviathan
    0m 13.29s: DriveX msg: media open(false) sucess in driveX D.
    0m 13.30s: DriveX msg: add media success in driveX D.
    0m 13.30s: DriveX msg: send open media msg to thread for driveX D.
    0m 13.31s: opening drive D
    0m 13.31s: opened i/o
    0m 13.32s: got media type 15
    0m 13.74s: got max lba 17456863
    0m 14.90s: got disc type 20
    0m 14.91s: type Blu-ray BDMV
    0m 14.91s: volume label Leviathan
    0m 14.92s: Source manager: open source flag:1,0,1,1,1
    0m 14.94s: Source manager: add source id 0.
    0m 14.97s: bd set region ?
    0m 14.98s: Source open statusVD Yes, 2231-10-11
    0m 14.99s: Source open status:BD Yes, 2231-10-11
    0m 14.99s: bd set region ?
    0m 15.23s: internal path D:/BDMV/
    0m 15.99s: aacs 1 bd+ 0
    0m 19.37s: got bdmv
    0m 19.38s: got agid 0
    0m 19.43s: sent host cert chal
    0m 19.43s: got drive cert chal
    0m 19.44s: BEC 1
    0m 19.44s: DRIVE_VENDOR 0x0074
    0m 19.50s: got drive key
    0m 20.75s: got host key signature
    0m 20.76s: verified drive signature
    0m 20.77s: verified host signature
    0m 20.83s: sent host signature and key point
    0m 20.83s: got bus key
    0m 20.96s: got volume id
    0m 20.97s: got volume id mac
    0m 20.97s: volume id is correct
    0m 20.98s: got vid
    0m 21.15s: blu-ray D734BB1131DB0B108FAC8277A395FC41FE47FFFF
    0m 21.72s: cert BEE=0x00 same
    0m 22.05s: mk exception
    0m 22.05s: ff error: 0
    0m 22.06s: failed to open 306
    0m 33.00s: Source manager: open failed, delete source id 0.
    0m 33.00s: Source manager: open source flag:1,0,1,1,1
    0m 33.02s: Source manager: open source flag:1,0,1,1,1

    Comment

      #3
      Problem appears to be fixed, I was able to rip the movies. It was slower than normal but the process worked.

      Comment

        #4
        It was a server connect issue.
        We are updating our server, please kindly try again later. Thank you.
        Last edited by Dora; 05-23-2017, 10:45 AM.
        User Manual for DVDFab v10 (pdf)

        DVDFab log default location:
        For Windows: C:\Users\User Name\Documents\DVDFab10\Log
        For Mac: Finder> Documents> DVDFab10> Log

        DVDFab Player 5:
        For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log

        Comment

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