BD Ripper (3D Plus) Problems with Avatar blu-ray

[Number Six]

Hello,

I am currently trying to rip my copy of "Avatar" to my hard drive using DVDFab 8.0.5.0, but am having issues.

I am using the "Extended Collector's" 3-Disc Blu-ray edition (Region "B", Europe). The program finds titles and presents information about them correctly (although some titles are missing), but when I choose the ones I want to rip to MKV files (simple remux) and start the process, I get an error message of the following form:

"Work 1 failed. Error = 504.00 error: process exception. filter(type 1 id18). info = 503.00 13.

After a few of these (Work 1 failed, Work 2 failed, Work 3 failed etc...), the program crashes.

I did try to upload the crash dump data, but it is too big for the forum software to accept it. I can upload individual files or post further information if needed.

I'd greatly appreciate any help in fixing this issue.

Thanks!

[sunny]

Hi Number Six,

Please open Common Settings window,
click on "Diagnosis" to find the "Directory", it is like:
on Win7 C:\Users\User Name\My Documents\DVDFab\Log
on Vista C:\Users\User Name\Documents\DVDFab\Log
on XP C:\Documents and Settings\User Name\My Documents\DVDFab\Log
, please post the internal log file here. We will check where the problem is.

Sincerely,
Sunny
________
Vaporizer Comparison

[Number Six]

Thanks for your prompt response.

Log is attached.

[Number Six]

OK, I've just checked, and I'm getting the exact same issue (including the same error message and application crash) with Disc 2 also.

It did not occur with Disc 1 however.

[Number Six]

Anyone?

[magpie]

Greetings All,

Just had a look at
"AVATAR EXTENDEED BLU-RAY COLLECTOR'S EDITION DISC 2
(AUSTRALIAN RELEASE)". DISC 1 WORKED PERFECTLY.

The Following Message is displayed when you try to work with the latest DVDfab full or Beta Release: "This Blue-ray contains BD+ protection which is not supported for now."

This is the internal Log:

DVDFab 8.0.5.2 (2010/11/28 23:23:35)

0m 02.91s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2mobile 1 filemover 0
0m 39.34s: detected blu-ray
0m 39.35s: drive G
0m 39.35s: blu-ray type 1
0m 39.35s: volume label AVATAR_CE_D2
0m 45.22s: root 3D536ADAAVATAR_C:AVATAR_CE_D2:AVATAR_CE_D2:AVATAR_ CE_D2
0m 46.39s: aacs 1 bd+ 1
0m 52.32s: got discinfo
0m 52.49s: got bdmv
0m 52.49s: got agid 0
0m 52.52s: sent host cert chal
0m 52.52s: got drive cert chal
0m 52.55s: got drive key
0m 52.55s: got host key signature
0m 52.55s: verified drive signature
0m 52.55s: verified host signature
0m 52.58s: sent host signature and key point
0m 52.58s: got bus key
0m 52.60s: got volume id
0m 52.60s: got volume id mac
0m 52.60s: volume id is correct
0m 52.60s: got vid
0m 52.63s: blu-ray C98FA762452A62B046E8017684028C36878254AB
0m 54.28s: D AA5F9A58
0m 58.43s: bt R:5
0m 59.10s: bd+ generation 9


I hope this information is helpful

[AGJ]

Greetings All,

Just had a look at
"AVATAR EXTENDEED BLU-RAY COLLECTOR'S EDITION DISC 2
(AUSTRALIAN RELEASE)". DISC 1 WORKED PERFECTLY.

The Following Message is displayed when you try to work with the latest DVDfab full or Beta Release: "This Blue-ray contains BD+ protection which is not supported for now."

Sure hope you sent the info files in

[Number Six]

Hello,

Has there been any progress on fixing the issue I've been experiencing yet?

Thanks,

Odai.

[Number Six]

Hello,

It's been well over a week now - has anyone on the support team been able to investigate this yet?

Thanks,

Odai.

[Number Six]

Hello?

[ting]

hi,

we know this problem, but it's some special error, we still need sometime.

thanks.

[Number Six]

Hello,

Thanks for your response.

I was hoping to purchase this software today (due to the special offer), but would only do so if I could get some sort of guarantee that this issue would be fixed - is this the case?

[GregiBoy]

You must be kidding!!!!

A guarantee for a hundred buck purchase?

On the other hand, bugs are usually fixed.

[Number Six]

Just to update this, I have tried the latest version of DVDFab (8.0.5.6) - the exact same issue persists.

[Number Six]

Just tried again, except this time I'm using an ISO of the disk made using other program(with copy protection removed). The exact same problem occurs again.