Other newb help. No audio

[strongisland]

First, hello all.

Just purchased the all in one for mac to use on my macbook pro, Lion 10.7.3. Im having a rough time with things since my purchase a few days ago. I finally got the registration thing worked out with a second link that was provided and the install went well. Problems: Twice I attempted to rip a dvd to external hd, after watching tutorial, in Mp4 format. No audio on both attempts. I tried copying a dvd under Main Movie to hd and got a folder with several files in it none of which would play anything. What am I doing wrong? I thought this was a simple program for use with what I think is an awesome laptop. This program was recommended to me by an employee of a well name electronics store. Also my wife purchased several movies from a failed video store will there be a problem ripping/copying these movies.

Thanks in advance,
Tony

[Wilson.Wang]

Hi,
What's the media player you are used? iTunes?
And which profile you are used?

Please download VLC and have a try! It's a free and good media player. http://www.videolan.org/vlc/download-macosx.html
If still have problem please post your log file!

Please tell us the result!

Wilson

[strongisland]

quick time and whatever came stock with mackbook

[Wilson.Wang]

Yes, iTunes used QuickTime media player when play video in it.

I suppose you are selected profile "mp4.h264.mp3".
Please select profile "mp4.h264.aac" or related Apple device profile if you want play by QuickTime. AAC audio outputed.

And do you have try VLC?

Wilson