App crashing when ripping Shazam UHD EU Disc !

[LePousson]

Hi !

im using the latest release of DVDFAB (v11.0.3.9) but I'm getting the app to crash when my Shazam FR disc is scanned.

I made the test with "The Dark Knight" UHD UK disc, and it is currently being ripped normally.

is there a problem with Shazam FR disc or should I check something else (please tell me what) ?

Thanks for your replies !

LePousson

PS: I'm using the latest MacOS X v10.14.6

[Mona]

Hi !

im using the latest release of DVDFAB (v11.0.3.9) but I'm getting the app to crash when my Shazam FR disc is scanned.

I made the test with "The Dark Knight" UHD UK disc, and it is currently being ripped normally.

is there a problem with Shazam FR disc or should I check something else (please tell me what) ?

Thanks for your replies !

LePousson

PS: I'm using the latest MacOS X v10.14.6

Hi LePousson, please zip the whole DVDFab log folder and post it here. Also, please supply a url of the Shazam FR disc you have problem with, thanks.

[LePousson]

Here is the log folder zipped and the link to the page where I bought the Shazam EU disc from ...

Bought from https://www.amazon.fr/gp/product/B07RMGD4TZ

LePousson

[Mona]

Hi LePousson,

Do you have Windows PC? If yes, please download the latest DVDFab 11 or Passkey to decrypt the movie disc and then play and see the result.

Please feedback, thanks.

[LePousson]

No I don't have a pc with a UHD drive at the moment ... what may I do ?

LePousson

[Mona]

No I don't have a pc with a UHD drive at the moment ... what may I do ?

LePousson

We will try to get the same disc to check it out. Please kindly wait. Thanks.

[LePousson]

Thanks for that !!

please use this post to update the infos !

LePousson

[Mona]

Thanks for that !!

please use this post to update the infos !

LePousson

It should work now, please try again and feedback, thanks.

[LePousson]

Ok I'll try that later today (it is 3.15pm at now)...

LePousson

[LePousson]

Just back home and I tried again !

It finally worked normally !

Thanks for fixing the problem !

LePousson


PS : What was the problem ?