Cannot open DVDFab at all in Mac 12.2.x with M1 chip

[JimS]

Since I've upgraded my macos. to 12.xx I have not been able to even run my Lifetime version of DVDFab. I tried de-authorizing it, deleting it and reinstalling it and the logo flashes for a moment then I get the message to reopen, report or ignore. Clicking on any one of these options ends in a loop of trying to run it again. I just reinstalled rosetta 2 to see if that would help but I get the same results. I don't think DVDFab is ever going to fix this for the M1 chip so is there a way that I can get a refund? It runs fine on my Windows 11 PC, but is useless on my mac. Thank you in advance for your assistance in this matter. I am including my most recent log file

[Mona]

Could you please take a screenshot of the error message and show us?
Also a copy of the error in the message box, and the entire log folder are needed. Thank you in advance.

[JimS]

Hi Mona, Here are the files you requested.

[JimS]

Wouldn't allow as a folder for the log files. Will try a .zip file

[JimS]

Thank you, but I figured it out on my own. For anyone else who may me dealing with this same scenario, here's what I did. First, I used my favorite uninstall program to delete both DVDFab 12 and the mini version. Then I did the same thing with DVDFab Player. Then, I searched for any leftover remnants of the DVDFab software including the log files (which the uninstaller didn't delete). After that, I re-downloaded the latest version of DVDFab and it runs as it did prior to installing macos 12.2.1. Hope this helps someone else. Peace, Jim

[Mona]

Hi Jim, thank you for the update, glad it works.