DVDFab Forum - DVDFab Player: Blu-ray's work fine, Ultra HD Blu-Ray's don't work

Announcement

Collapse
No announcement yet.

DVDFab Player: Blu-ray's work fine, Ultra HD Blu-Ray's don't work

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • DVDFab Player: Blu-ray's work fine, Ultra HD Blu-Ray's don't work

    I downloaded DVDFab Player (Free Download Trial/Version 5.0.2.8) to try playing my Ultra HD Blu-Rays and I tried a ton of standard Blu-Ray's (Happy Gilmore, Titanic, Lord of the Rings: The Two Towers, Air Force One, A Few Good Men, Major League, Terminator 2) and they all worked fine. Then I tried a handful of my UHD-BD's (Interstellar, Star Trek (2009), Apollo 13, John Wick, The Martian, Baby Driver, Glass) and they all did the same thing, if there was a warning screen or loading icon, it would show up, but the home entertainment logo would play just the sound (no video) and it would just not doing anythig for a minute, then go back to the DVDFab Menu with a error message (Your computer hardware configuration does not support hardware decoding for 4K UHD Blu-Ray's) and I meet all the requirements for UHD Playback for DVDFab. How do I fix this?

    What I have
    - Internet connected from an Ethernet Port (134 Mbps Down and 14 Mbps Up)
    - Intel Core i5 8400 Processor (6 Cores)
    - AMD Radeon RX 560 Graphics Card (19.3.2 Software)
    - LG WH16NS60 running Firmware 1.00
    - Asus ROG STRIX Z390-E GAMING Motherboard
    - 16 GB of Ram (Two 8GB DDR4 Sticks)

  • #2
    Hi,

    Please start up DVDFab Player 5, choose PC Mode, go to PC mode>Settings>Video section, and use the "Analyze Hardware" button to do the analyze and screen shot the result and post it here.

    We also need your Player 5 log files, please zip the whole log folder here, the default location for log is C:\Users\User Name\Documents\DVDFab Player 5\Log


    DVDFab log default location:
    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
    For Mac: Finder>Documents>DVDFab11>Log

    DVDFab Player 5:
    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
    For Mac: Finder>Documents>DVDFab Player 5>Log

    Guide for adding attachments in a post
    --Please use attachment button to attach your most recent log files.

    Comment


    • #3
      It will not let me, I made a copy of the log folder from DVDFab Player 5 and it did not let me upload them, saying error uploading image

      Comment


      • #4
        It won't let me upload any attachments (error uploading image) so I uploaded them to Mega.nz

        Log Folder
        - https://mega.nz/#F!UTQFEAYK!M8Rmp9uZ44aJwnF_8eiVRA

        Screenshot of Hardware Analysis
        - https://mega.nz/#!QOAhTazL!zkPsfWW5E...K3gnw5WycZscdo

        Comment


        • #5
          Originally posted by therealmrdougiefresh View Post
          It won't let me upload any attachments (error uploading image) so I uploaded them to Mega.nz

          Log Folder
          - https://mega.nz/#F!UTQFEAYK!M8Rmp9uZ44aJwnF_8eiVRA

          Screenshot of Hardware Analysis
          - https://mega.nz/#!QOAhTazL!zkPsfWW5E...K3gnw5WycZscdo
          I am unable to open the two urls, not sure what the problem is. How about you place the screenshot and the log folder to a new folder, zip and upload it to our FTP? Please kindly check PM for FTP info. Thanks.
          DVDFab log default location:
          For Windows: C:\Users\User Name\Documents\DVDFab11\Log
          For Mac: Finder>Documents>DVDFab11>Log

          DVDFab Player 5:
          For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
          For Mac: Finder>Documents>DVDFab Player 5>Log

          Guide for adding attachments in a post
          --Please use attachment button to attach your most recent log files.

          Comment

          Working...
          X